Why is there a change in validity period? I noticed when I do a Ask-A-Top-Up/Share-A-Top-Up transaction of RM10 and above, my validity has decreased.
The change is done to standardize Share-A-Top-Up and Ask-A-Top-Up validity.
Who are those impacted by this change?
All users of Ask-A-Top-Up/Share-A-Top-Up transactions from 28 May 2015 onwards.
Why was I not informed of these changes?
For latest updates, please do refer to www.hotlink.com.my regularly.
Who is eligible to use the Share-A-Top-Up service?
All active Hotlink customers, with a tenure of more than 30 days are eligible to use the Share-A-Top-Up service as a donor. All active and deactive (non-active) Hotlink customers, (regardless of tenure) are eligible to be recipients of Share-A-Top-Up.
Who is eligible to use the Ask-A-Top-Up service?
All active and non-active/inactive Hotlink customers, (regardless of tenure) are eligible to be the recipients of Ask-A-Top-Up. Do ensure that your donor is an active Hotlink customer with a tenure of more than 30 days.
Will there be any service fee charged to use Ask-A-Top-Up/Share-A-Top-Up service?
Yes, the donor will be charged a service fee of RM0.50 (exclusive of 6% GST) with every transaction.
What is the minimum credit I need to have after sharing my credit?
You must have a minimum credit balance of RM1.00 after using the service as a donor.
Is there a minimum and maximum amount allowed per transaction?
Minimum amount/transaction: RM1
Maximum amount/transaction: RM100
Is there a limitation to total transaction amount per day and per month?
Maximum amount/day: RM500 (for both donor and recipient)
Maximum amount/month: RM1,000 (for both donor and recipient)
Are credit share services eligible for GST special rebates?
No, Ask-A-Top-Up, Share-A-Top-Up and PostAid Top Up services are not eligible for GST special rebates.
I am currently in FAST plan and in deactive status, will I be able to use Mobile Internet once I receive credit via Share-A-Top-Up or Ask-A-Top-Up?
No, Share-A-Top-Up or Ask-A-Top-Up fulfillment will not allow Mobile Internet usage in deactive status.