What is FREE Social Chat?
FREE Social Chat is a feature that allows you to stay connected to your loved ones for free via all chat apps anytime and on any mobile browser at 64kbps.
All #Hotlink subscribers who are active will get FREE Social Chat.
What is the speed limit of FREE Social Chat?
FREE Social Chat allows you to chat and surf with speeds of up to 64kbps.
What can I do with FREE Social Chat?
You can chat 24/7 for FREE on ALL chat apps like WhatsApp, WeChat, KakaoTalk, Line, ChatOn & much more! However, VoIP calls are not applicable on FREE Social Chat.
I have just bought a #Hotlink Plan. How do I activate FREE Social Chat?
Your FREE Social Chat will be fully activated 2 hours after activation of your #Hotlink Plan.
To activate your sim pack, dial 122 & select your preferred language.
Will I be able to use FREE Social Chat even though my credit validity has expired?
No. FREE Social Chat is only applicable to those in ‘active’ status.
Just top up to stay ‘active.’
Does FREE Social Chat works when I’m roaming?
No, it doesn’t. Standard data roaming charges apply.
Click here for data roaming charges.
I am currently subscribed to RM30 for 2GB monthly Internet Pass. Can I subscribe to a different weekly/monthly pass RM48 for 4GB?
No, only ONE active FAST Internet pass is allowed at any time. However, you may subscribe to another pass when your current pass quota utilization has reached 100%.
I have subscribed to RM30 for 2GB (1GB + 1GB 4G/LTE). What can I use for the 2GB quota given?
2GB quota from RM30 Pass contains the following:
- 1GB – standard quota for all Maxis network usages (2G/3G/4G)
- 1GB 4G LTE – quota for usage on the Maxis 4G/LTE network only.
How can I enjoy 4G/LTE quota on FAST Internet Passes?
- Ensure that you are using a 4G LTE enabled device.
- Make sure you have a 4G LTE enabled SIM (visit your nearest Maxis Centre to upgrade your SIM).
- Turn on 4G or LTE on your mobile device.
- Ensure that you are within 4G LTE coverage area.
I am in a 4G LTE coverage area. Which quota will be deducted first?
Your 4G/LTE quota will be deducted first, followed by your standard quota.
Will I be able to check my internet balance for 4G/LTE quota separately?
Yes, you will be able to view your respective internet balance. To check your balance, log on to Hotlink RED App and click on your total internet balance for further breakdown. Alternatively, you may dial *100# > Balance Enquiry > Internet Passes to check all your balance quota.
Will I be notified on the status of my internet usages?
Yes, you will receive 80% & 100% usage notification for all your FAST Internet Pass components.
I have finished 100% of my 2GB quota from RM30 2GB pass. Can I still continue surfing? What are the charges incurred?
You may continue surfing at no charge at reduced internet speed until your pass renews. To unlock your speed, purchase a FAST Internet Add-on from Hotlink RED App or dial *100# > FAST Internet Add-ons.
My FAST Internet Pass will be ending tonight at 11:59pm. Do I need to re-subscribe when my pass ends?
No, your pass will be auto-renewed. Please ensure you have sufficient credit for the renewal.
I do not have sufficient credit and my renewal failed. Do I need to re-subscribe again when I have performed top-up?
Yes. Once you have sufficient credit, re-subscribe FAST Internet Pass from your Hotlink RED App or dial *100# > FAST Internet Passes.
I am currently subscribed to RM30 for 2GB FAST Internet Pass. Can I subscribe to RM48 for 4GB ?
No, only ONE active FAST Internet Pass is allowed at any time. However, you may subscribe to another pass when your current pass quota utilization has reached 100%.
I do not have any active Internet Pass. Will I be charged pay-per-use rates of 10sen/10kb when I surf the net?
There will be no pay-per-use data charges on this plan to prevent accidental usages by our customers. To provide worry-free surfing & always-on connectivity, all Hotlink FAST customers can still enjoy FREE Social Chat even if you do not have any active Internet Pass.
I am currently on #hotlink plan. Can I buy a FAST Internet Pass?
FAST Internet Passes are exclusive to Hotlink FAST Plan customers only. To change your plan, log on to RED App> My Account > Change rate plan or dial *100*6*1#.
How am I charged for Mobile Internet when I am roaming?
For the latest roaming rates, search for ‘data roaming’ on the Hotlink site.
What are FAST Internet Add-ons?
These are additional quota you may purchase to top up on your current weekly/Monthly Internet Pass. To purchase an add-on, you MUST have an active weekly/monthly Internet Pass.
What is the validity of the add-ons?
The FAST Internet add-ons validity will be aligned to your active weekly/monthly Internet Pass.
eg. Validity of current Monthly Internet pass : 20th May – 19th June. Any add-on purchased within this period will end on 19th June.
Can I use the quota for all types of browsing?
Yes. Add-on quota are applicable for all internet usages on all Maxis network (2G/3G/4G).
Who can buy the add-ons and how do I find them?
Internet Add-ons are only available to Hotlink FAST Plan subscribers. To buy, logon to Hotlink RedApp & select ‘Internet Add-on’. Alternatively, dial *100# , select ‘Internet Add-ons’ and select your desired add-on.
Can I buy multiple add-on at a time?
Yes, you may stack multiple add-ons at any time.