What is ReloadPlus?
ReloadPlus is a new & better choice to top-up/reload, packed with more value than traditional top up. Here’s a comparison of ReloadPlus vs traditional top-up;
WHAT YOU PAY
(by denomination) |
WHAT YOU GET |
| ReloadPlus |
Traditional top-ups |
RM18
(IDD top-upS) |
RM18
+
RM10 IDD credit
+
100MB
Fast Internet
(valid 7 days) |
RM18
(valid 18 days) |
Where can I get ReloadPlus?
You may purchase it via the following ways:
1) Visit your nearest Hotlink dealer or Maxis centre for a ReloadPlus ticket.
2) Activate electronically via self-serve menu by dialing *100*1*1#. You will need sufficient credit for electronic activation.
If I purchase a physical ReloadPlus RM18 ticket, do I get 18 days validity on my main account lifecycle?
Yes, your account lifecycle will extend for 18 days upon activation. However, the RM18 local talk & text airtime & IDD airtime is valid for 7 days only.
What can I use with the airtime given?
Local airtime: voice, video calls & SMS to all local networks
RM10 IDD Airtime: voice, video calls & SMS to all IDD countries
What is the call & SMS charging rate for the airtime?
The charging rate for voice/SMS is the same as customer’s current rate plan.
What about other usages? Can I purchase MI & content with the credit given?
No.
What is the speed of the extra internet that comes with the ReloadPlus?
The extra internet with the reload is High-speed Mobile Internet, with uncapped internet speed up to 75Mbps on Maxis mobile network.
What do you mean by unlimited maximum usage? What will happen after I used 100% of the high speed internet quota?
It means once you’ve exceed your High-speed internet quota, you will still be able to continue browsing at reduced speeds with NO additional charges until the end of the validity period. You may alternatively:
1) purchase another ReloadPlus to continue at full uncapped speed.
2) if you have an active RM15 ReloadPlus, you may top up a daily pass at ONLY RM1 for 100MB at ‘ReloadPlus deals’ (dial *100*1*1# to purchase).
Can I carry forward my local airtime after the end of the validity period?
No.
Can I buy more than one ReloadPlus within a week?
Yes, there is no limit on the maximum amount of purchase.
How do I check my balance?
Dial *100# > Hot Deals> ReloadPlus > Check balance. Alternatively, you may dial *100*1*1*1#
If I stack multiple ReloadPlus within a week, can the airtime be accumulated? What is the maximum accumulation of airtime allowed?
Yes, the airtime can be accumulated if the next ReloadPlus is activated within the validity period. Maximum amount of airtime a customer can hold should not exceed RM30.
Does ReloadPlus auto-renew after expiry?
No.
Currently I have balance airtime for my main account credit & ReloadPlus. What is the charging precedence when I make a call?
The ReloadPlus airtime will be deducted first. Once the balance is depleted, the main credit balance will be utilized.
I have purchased ReloadPlus. However, my Internet is not on 4G/LTE. What went wrong?
It is possible that:
1) Your device does not support 4G/LTE.
2) Your SIM card is not 4G/LTE capable. Please proceed to the nearest Maxis Centre to upgrade your SIM.
3) You have moved out of 4G/LTE coverage area
Can I purchase another Mobile Internet pass while my ReloadPlus is still active?
Yes.
