Hotlink - Your Total Mobile World
If you need any help or have any queries, here’s how you can reach us:
  Just call 1300 820 120  
  • Service is available 24 hours a day/7 days a week.
  • Save the number in your mobile's phonebook for quick access.
  • Call charges RM0.30 per min.
  • Others 1300 & 1800 as per local off-net rate.
For your convenience, now you can call our new Self-Help Hotline which is available in 13 languages.
  Just dial 11311 and wait for the call to be set up.  
  The Hotline helps you to quickly access various handy features such as GPRS/MMS settings, unblocking your SIM card, top up by credit card and much more.  
  The service is FREE!  
Available languages    
1. Bahasa Malaysia 6. Hokkien 11. Thai
2. English 7. Kadazan 12. Burmese
3. Mandarin 8. Bahasa Indonesia 13. Vietnamese
4. Tamil 9. Tagalog  
5. Cantonese 10. Bengali  
  Visit your nearest Maxis Centre or MEPs outlet.  
  Opening hours:  
  • Monday through Friday: 9:00am - 5:30pm
  • Saturday: 9:00am - 1:30pm
  • Sunday: Closed
  At our Maxis Centres, you may:  
  • Apply for any Maxis service.
  • Purchase Hotlink Top Up Tickets.
  • Make inquiries on our services.
  We can help investigate your complaints or comments on our services. Just fill in our Feedback Form.  
  Help us improve our quality of service. If you have experienced service interruptions, you may fill in our Fault Reporting Form.  
  You can contact our Customer Service or use our Interactive Voice Response System (IVR) even when you are abroad.  
  Simply key *120* 00 60 3 74922 123 # and wait for the call to be set up.  
  Click here to learn more about International Roaming.  
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