FAQ: Product Info for Hotlink Broadband SIMPACK & Starter Kit
Who is eligible to buy this Hotlink Broadband Simpack & Starter Kit?
Open to all.
Where can I buy this Hotlink Broadband Simpack & Starter Kit?
You can purchase the Hotlink Broadband SIMPACK at any Maxis Centers and Hotlink outlets.
What is the price for the Hotlink Broadband Simpack & Starter Kit?
Hotlink Broadband Simpack - RM5
Hotlink Broadband Starter Kit - RM88
What do I get for the Hotlink Broadband Simpack?
Hotlink Broadband Simcard and
Free 50MB data pass.
What do I get for the Hotlink Broadband Starter kit?
Hotlink Broadband simcard,
Free 50MB data pass and
Hotlink Broadband Modem USB drive with 7.5mbps
Where do I get a Hotlink Broadband HSPA Modem USB drive with 42mbps?
Available at selected Maxis center only.
What is the price for Hotlink Broadband HSPA Modem USB drive with 42mbps?
Hotlink Broadband HSPA Modem USB drive with 42mbps price at RM280 per unit.
Is there any expiry for both the simpack and SIM card?
Yes. For the simpack, the expiry is printed behind the pack or box.
For the SIM card, validity of 30 days will be given immediately. Subsequent top ups will give validity according to the amount of the top up. If the top validity date is shorter than the default 30 days, then the validity of 30 days overwrites the top validity.
E.g.: Sim is activated on 01/06/2012, whereby the sim default validity is until 30/06/2012. If on 05/06/2012, the customer performs a top up of RM5 which comes with a validity period of 5 days (which provides validity up to 10/06/2012), the customer will be given the longer validity date of 30/06/2012.
FAQ: User Guide for Hotlink Broadband SIMPACK & Starter Kit
Is there any activation fee?
No, there is no activation fee.
What do I need to get started?
Place the SIM into any modem or other supporting device (e.g.: iPad). Then, get connected to the internet via the Hotlink Broadband network.
What is the setting required for my device to get connected to the Maxis Broadband?
If you are not automatically configured, please follow the settings below:
APN setting: bbnet
How do I activate the data pass (after purchasing the pack)?
First, you must get connected to the internet.
Once you are connected, you will be routed to the prepaid broadband portal automatically. If not, please type this URL: (www.hotlink.com.my/web/portal/broadband)
Click on the icon for the pass activation. Wait for the confirmation status on the portal.
How can I check my pass status, quota and Hotlink credit balance?
Please visit www.hotlink.com.my/web/portal/broadband
You can access your account only when your Hotlink Broadband SIM is inserted into the device (the APN for the SIM must be bbnet)
Click on the 'Top Up My Account' to view your credit balance.
Click on the 'View my account status' to view your quota.
How does the validity of the pass work?
As an example, if a customer activates the 1 day pass at 8 pm on Monday 21/07/2012, the pass will expire at 8 pm on Tuesday, 22/07/2012.
When do you start counting the pass validity?
The counting starts once you have successfully activate your pass online at the Hotlink broadband portal (www.hotlink.com.my/web/portal/broadband)
You will see the pass start and expiry date on the screen.
After I've depleted my pass, how do I purchase a new prepaid pass from the portal?
First, you must have sufficient credit balance (min RM3) in your normal prepaid line. Then, you can purchase pass as per below:
Go to the portal, click “Purchase New Pass” and choose your eligible pass from the menu.
Purchase pass via connection manager USSD/Shortcode by enter *100# > select 'Internet & Setting'> Select 'wireless broadband'
SIM to be placed inside the hansets and purchase via *100# > select 'Internet & Setting'> Select 'wireless broadband'
What happens to my expiry status and balance if my broadband pass has expired but I still have, let's say 50 MB of data?
Once your pass validity expires, your volume balance will be forfeited.
How can I increase the Hotlink credit?
You can increase your Hotlink credit via:
Top Up card – Key in the 14 digit pin as required via prepaid broadband portal
Purchase pass via connection manager USSD/Shortcode by enter *100# > select ' Top up'> Select 'Top up Ticket''
SIM to be placed inside the hansets and purchase via *100# > select ' Top up'> Select 'Top up Ticket'
Internet Banking – please follow the instructions given
How can I increase the quota given to me?
You can only increase the quota by buying a new pass which is applicable only when your current pass has expired (either the quota has finished or the pass has reached its duration window – whichever comes first).
How many times can I purchase an additional quota to increase my quota balance in a month?
You may purchase as many times as you want, provided the
current pass has expired before you purchase a new one.
Can I transfer unused quota balance to others or another Hotlink account?
No, quota balance cannot be transferred to another party or another Hotlink account.
Can I make a call and send SMS' using this SIM?
Yes. As long as you have sufficient credit balance and are using a compatible mobile handphone. The Prepaid SIM pack allows you to make calls, as you're required to make the first call to activate. Charges are as follows:
Can I use the subscribed pass when overseas?
I have 1GB of unused quota balance and I want to terminate the service. Will I get a refund?
No, quota is not exchangeable for cash or refunds.
How do I make payment when purchasing the new pass?
As per the normal Hotlink process, the amount will be deducted from your Hotlink account.
What will happen when I exceed my quota?
You are not allowed to browse and will be directed to www.hotlink.com.my/web/portal/broadband once your quota volume has met the pass volume.
But, you will still be allowed to purchase a new pass or increase your Hotlink credit.
To enjoy the normal service, please purchase a new pass.
Can I use the Internet Hot Ticket on this SIM?
What is the download speeds?
You can enjoy the speed up to 42mbps.*
*Your actual browsing speed varies based on your location and device capability.
If my SIM is faulty, can I get a replacement?
Yes, subject to it still being within the 12-months warranty period. If not, you need to pay RM10.
What is the warranty period for the modem?
Can I get a replacement if there is an issue with the modem? Where can I get a replacement?
Yes, subject to it still being within the 12-months warranty period.
Please visit the nearest Maxis Center for replacement.
Can I keep the modem if I terminate the service?
I am an existing Maxis Prepaid broadband customer, what will happened to my current experience and what is the difference from the current Maxis Prepaid broadband and Hotlink Broadband.
Effective from 8 August 2012, current Maxis prepaid broadband portal will change to Hotlink Broadband Portal. Hence moving forward , all existing Maxis prepaid broadband customers able to enjoy speed up to 42mbps instead of 7.2mbps while surfing when they subscribe the new data pass via the Hotlink Broadband portal. (Note: Your actual browsing speed varies based on your location and device capability.)
What is the criteria to ensure I can enjoy the speeds up to 42mbps?
There are 2 criteria have to be comply :
Device dependency - Modem or device (tablet) can support up to 42mbps .
If both applied and do not meet up 42mbps, kindly contact 1800 82 2000 to enquiry.
Who should I contact if I have problems with my modem or broadband services?
You can contact 1800 82 2000 or go to www.maxis.com.my/broadband.
What are the available Hotlink Broadband data passes?
You can view the available Hotlink Broadband data pass via the Hotlink Broadband portal or login to www.hotlink.com.my
Will I get any notification upon successful purchase?
Yes. You will receive successful notification SMS from the portal or connection manager
* The SMS notification only able to capture on supporting device.
I have activated the 50MB valid 1 day free data pass but the data successfully active after 1day of the activation, will my data expiry after 1day of the activation?
The data will expire 1 day after your successful activation. Not from the date/time of the triggering the activation.
Why is the Hotlink broadband portal web page is empty/blank, after my data pass has expiry and I wish to purchase a new data pass via the Hotlink Broadband portal.
Do allow the system to refresh or customer to click on the refresh button.
Is there any alternate way for me to purchase the data pass when the Hotlink broadband portal is in the midst of refreshing.
You may purchase the data pass via connection manager or place the simcard in the handset ;
Step: 1 - Click on the tab 'short code' / 'USSD'
Step: 2 – Key in *100# and click 'send'
Step: 3 – Select 'internet and setting' > Select 'wireless broadband'
I top-up using Internet Hot Ticket and I still can't use the Hotlink Broadband, why?
No. You are not allow to top up using the internet Hot Ticket to use the Hotlink Broadband. Internet Hot Ticket data usage is only applicable to mobile internet.
How do I utilise my Internet Hot Ticket since I have top-up via Hotlink Broadband portal.
Dial *100# > select 'Internet setting' > select 'wireless broadband' > select 'service switching' to change the APN setting from Prepaid Broadband to Hotlink. After data successfully switching you are able to utilise the Internet Hot Ticket data.
Why the Hotlink broadband portal keep landing to the error page 'The page cannot be open'
Click the 'refresh' button on your internet browser might lead you to the Hotlink broadband portal.
How do I know if my data pass is activated.
Do constantly check on the Hotlink Broadband portal 'VIEW MY ACCOUNT STATUS' or you will receive an SMS notification to your Hotlink Broadband Connection Manager (note: connection manager supported on supporting device)
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