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Hotlink - Your Total Mobile World
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HOME > Hotlink Rewards
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FAQ
BIRTHDAY TREAT |
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Question:
What will I enjoy during my birthday?
Answer:
On your registered birthday, enjoy free Hotlink & Maxis calls just by staying more than 30 days with us.
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Question:
How many times can I enjoy the Birthday Treat?
Answer:
Each unique mobile number can only enjoy the Birthday Treat reward once in “12 months” from the start date of the program, 1 August 2008.
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Question:
Can I enjoy the free calls when my account is deactive?
Answer:
No. Your account must be active in order to enjoy the free calls on your birthday.
Question:
How will I know whether I am eligible to get the Birthday Treat reward?
Answer:
You will receive an SMS alert one day prior to your registered birth date provided during prepaid registration. For Malaysian subscribers, birth date must be the same as the first 6 digits of their new Malaysian Identity Card.
* Birthday Treat is applicable to Hotlink subscribers on the 3rd week from their sign up date onwards.
Question:
Can I enjoy the free calls if I receive the prepaid mobile number from another person?
Answer:
If there is a change of ownership and the mobile number has already enjoyed the Birthday Treat within the “12 months”, the particular mobile number will only be able to receive the reward the following 12 months.
Question:
Can I use the Birthday Treat "Free Calls" when roaming?
Answer:
The “Free Calls” is only valid when used in Malaysia. If you make calls while roaming, you will be charged in accordance with existing roaming charges.
Question:
Can I use the Bonus SMS in my account on my birthday?
Answer:
Normal charges for all other services will apply when you are enjoying the Birthday Treat Reward.
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ANNIVERSARY TREAT
Question:
What will I enjoy on the anniversary of the day I signed up for Hotlink service?
Answer:
You will receive a surprise treat on the anniversary of the day you signed up with Hotlink. The offer will vary month to month.
Question:
How will I know whether I am eligible to get the Anniversary Treat reward?
Answer:
An SMS alert will be sent to you within the 1st week of your anniversary month indicating the surprise treat that you will be receiving. Anniversary Treat is applicable to Hotlink subscribers with minimum length of stay 1 year or more.
Question:
How many times can I enjoy the Anniversary Treat?
Answer:
Each unique mobile number can only enjoy the Anniversary Treat reward once in “12 months” from the start date of the program, 1 August 2008.
Question:
Will I receive the Anniversary Treat when my account is deactive?
Answer:
Yes. You will be able to receive and enjoy the reward as long as your service is maintained with Hotlink.
Question:
Can I enjoy the Anniversary Treat if I receive the prepaid mobile number from another person?
Answer:
If there is a change of ownership and the mobile number has already enjoyed the reward within the “12 months”, the particular mobile number will only be able to receive the reward the following 12 months.
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