| FAQ (Peninsular Malaysia Version) |
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| Q1: |
What is Hotlink 365? |
| A: |
Hotlink 365 is Malaysia's first one-year active prepaid plan. For 365 days (a year) you won’t have to worry about topping up your account to maintain an active mobile phone line. You can SMS and make outgoing calls simply by topping up your airtime credits within this time period. |
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| Q2: |
What does Hotlink 365 offer compared to Hotlink Plan? |
| A: |
Upon subscribing to Hotlink 365, you will enjoy 365 validity days instead of the standard validity days you receive from each top up made on Hotlink Plan (e.g. top up RM10 and only get 10 validity days). |
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| Q3: |
How do I subscribe to Hotlink 365? How much will I be charged? |
| A: |
For new customers:
Activate a new Hotlink starter pack
Dial *100# |
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Existing customers:
Dial *100# |
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Note: For existing customer, kindly ensure that your account has a minimum of 5 active days |
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Once the subscription is successful, a non-returnable subscription fee of RM33 will be deducted from your account. |
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| Q4: |
If I subscribe to Hotlink 365, what will be my call and SMS rates? |
| A: |
Hotlink 365 gives you the best call and SMS rates similar to our current best rate plan, which is Hotlink Plan. |
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Calls |
SMS |
| Activ10 |
15 sen/min |
1 sen/SMS |
| Within Hotlink and Maxis |
33 sen/min |
7 sen/SMS |
| Outside Hotlink and Maxis |
35 sen/min |
15 sen/SMS |
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| Q5: |
I'm an existing Hotlink customer. If I subscribe to Hotlink 365, will I maintain my promotional free talktime/SMS/points from my current plan? |
| A: |
Yes. You will maintain your promotional free talktime/SMS/points from your previous plan. |
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| Q6: |
I've subscribed to Hotlink 365. But after using it for 3 months, I want to switch back to my old plan or to another plan. Can I do so? |
| A: |
No. You cannot migrate to any other plans until your Hotlink 365 expires. Your Hotlink 365 will only expire for the following reasons: |
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- Failure to fulfill the accumulated top up condition of RM30 in the first six months of the subscription
- Failure to renew your Hotlink 365 when the 365 validity days are over.
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Note: You'll be auto-switched to Hotlink Plan when your Hotlink 365 subscription expires. |
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| CONDITIONS |
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| Q1: |
Is there a condition I need to meet during my subscription to Hotlink 365? |
| A: |
Yes. You will need to accumulate top up of RM30 or more in the first six months of your 365 validity days. (e.g. a minimum of RM5 x 6 months or RM10 x 3 months). However, please note that top ups contributed from Share a Top-up feature will not be considered in this case. |
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| Q2: |
I've subscribed to Hotlink 365. But I did not accumulate RM30 or more top up credits in the first six months of my 365 validity days. What will happen? |
| A: |
If you did not fulfill the condition by Day 180, your Hotlink 365 subscription (and the remaining 180 validity days) will expire immediately. After that, you will be auto-switched to Hotlink Plan. You will then have to top up to earn your validity days (e.g. top up RM10 and get 10 validity days). You can subscribe to Hotlink 365 again by just dialing *100# and paying the RM33 annual fee. |
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| RENEWAL |
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| Q1: |
My 365 validity days are expiring soon. How can I renew it? |
| A: |
You will receive a renewal invitation SMS 30 days before your plan's expiry date. Just follow the instruction to renew. Once the renewal is successful, RM33 will be deducted from your account. |
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| Q2: |
What happens if I don't renew the plan? |
| A: |
You will be auto-switched to Hotlink Plan. You will now have to top up to earn your validity days (e.g. top up RM10 and get 10 validity days). You can always subscribe to Hotlink 365 again by just dialing *100# and paying the RM33 annual fee. |
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