| |
| 1. |
|
What are the Hotlink Activ10 call and SMS charges? |
| |
|
Call: 15sen/min
SMS: 1sen/SMS
The rates above are only applicable to Hotlink Plan & EM Plan users. Rates differ for other plans:
| |
Call charges (Per minute) |
SMS Charges (Per SMS) |
| Hotlink Total Plan |
Peak hour : 20sen
Off Peak hour : 10sen
Hotlink Zone : 15sen |
1sen |
| Hotlink Talk/Standard Plan |
Peak hour : 30sen
Off Peak hour : 15sen |
5sen |
| Hotlink SMS Plan |
Peak hour : 40sen
Off Peak hour : 25sen |
1sen |
Note
: Peak hours are from 10.00 am to 12.00 midnight
: Off-peak hours are from 12.00 midnight to 10.00 am
|
| |
| 2. |
|
What must I do to enjoy the Activ10 call and SMS rates? |
| |
|
Hotlink customers only need to activate their Activ10 service to enjoy the rates. |
| |
| 3. |
|
How do I activate my Activ10 service? |
| |
|
Via Easy Menu - *100#
• Dial *100# and press Call/Send button
• Select Activ10
• Set preferred Activ10 numbers
Via Website
Alternatively, you may activate your Activ10 via your My Hotlink account in www.hotlink.com.my
|
| |
| 4 |
|
Will I be charged for activating the Activ10 service? |
| |
|
No, dialing *100# is free and there is no charge for activation. |
| |
| 5. |
|
Do I need to fill up any application forms in order to participate in this event? |
| |
|
No, you do not need to fill up any forms. All you need to do is dial *100# and select Activ10 to activate your 10 numbers. Alternatively, you may activate the numbers via your My Hotlink account in www.hotlink.com.my |
| |
| 6. |
|
How many numbers can I set up as my Activ10 numbers? |
| |
|
You may set up to a total of ten (10) Hotlink or Maxis Postpaid numbers. Setting up the initial ten (10) Activ10 numbers are free of charge. Subsequent changes after that will be charged at RM1 per setting. Remember, you need to have a sufficient credit balance. |
| |
| 7. |
|
I just realized that now I am being charged higher, as compared to earlier, for my voice calls on Sunday during day time. Why? |
| |
|
To make things simple and straightforward, we have just standardized the off-peak hours for all 7 days of week by changing the off-peak hours on Sunday for
1. Active10 voice calls
2. Active10 video calls
So the off-peak hours on Sunday which were 12 midnight - 5pm has now changed to 12 midnight - 10 am, effective 22nd June 2008. However, the rate per minute still remains unchanged for peak and off-peak period.
|
| |
| 8. |
|
Is it true that Hotlink has increased the call rates for Voice & Video Calls? |
| |
|
NO. There has been no change in the rate per minute for Voice Calls & Video Calls. However, we have standardized the off-peak hours for all 7 days of week by changing the off-peak hours on Sunday for
1. Active10 voice calls
2. Active10 video calls
So the off-peak hours on Sunday which were 12 midnight - 5pm has now changed to 12 midnight - 10 am, effective 22nd June 2008. This means that from 10am ?5pm on every Sunday, the customers will be charged the peak rate (as applicable on all other days), which is effectively higher than off-peak rate.
|
| |
| 9. |
|
Does the change apply to all voice calls? |
| |
|
No. The change in Sunday Off-peak hour applies only to -
1. Active10 voice calls
2. Active10 video calls
There has been no change in any other type of call or SMS.
|
| |
| 10. |
|
Does the change apply to SMS also? |
| |
|
No. The change in Sunday Off-peak hour applies only to -
1. Active10 voice calls
2. Active10 video calls
There has been no change in any other type of call or SMS.
|
| |
| 11. |
|
Is it just for Sunday or other days also? |
| |
|
The change is applicable only for Sundays, effective 22nd June 2008. Monday - Saturday are not impacted. Now with this change all the 7 days will have same peak & off peak period. |
| |
| 12. |
|
So what are the Active10 Voice & Video calls rates? |
| |
|
You are currently on Hotlink rate plan and the rate applicable for Active10 Voice calls are -
(See the following table and answer accordingly)
| |
Rates per Minute |
| |
Peak |
Off-Peak |
| Talk Plan |
30 sen |
15 sen |
| SMS Plan |
40 sen |
25 sen |
| Total Plan |
20 sen |
10 sen |
For Active10 Video Calls, the same rate applies as your Active10 Voice Calls rate.
|
| |
| 13. |
|
Is it just me or others are also impacted by the change? |
| |
|
All customers on Talk Plan, SMS Plan & Total Plan are impacted by this change. |
| |
| 14. |
|
Why has this change been made where customers are now charged higher effectively? |
| |
|
The change has been made as a part of our drive to make things SIMPLE for the customers. Hence we are standardizing these MINOR aspects in the system, which will ultimately help us serve our customers better. |
| |
| 15. |
|
I am not satisfied by these rates. What option do I have? |
| |
|
You can change from your current rate plan to Hotlink Plan, wherein you can enjoy Active10 flat rate of 15 sen/ min and 1 sen/ SMS. Just dial *108*2# to change to Hotlink Plan. |
| |
| |
| BACK |
| |
