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How do I subscribe to a Mobile internet package?
To subscribe dial *100#, go to 'Internet and Settings' and then to 'Mobile Internet'.
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What do I need in order to use Mobile Internet?
In order to use Mobile Internet you require the following:
1. GPRS or 3G activated (To activate, dial *136# or call Customer Service)
2. To get the right phone settings for your device and to activate your GPRS/ 3G settings, dial *100#, go to 'Internet and Settings' and select 'Phone Settings'
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How much is a Mobile Internet pass?
Mobile Internet passes start from RM2. You will be shown the price of each package before you make a purchase or subscribe to a pass.
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How am I charged for Mobile Internet when I am roaming?
For Hotlink subscribers, when you are roaming and you can only use Mobile Internet in certain operators overseas (Please check the Hotlink web page,under the 'Mobile Services' section, select 'IDD and Roaming' for more information. And under the 'Roaming' tab, select 'Data Roaming'). The rates are also mentioned here.
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What is the minimum balance for roaming abroad on my prepaid line?
You need a minimum credit balance of RM 15, in order to use the Prepaid data roaming service.
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Where can I data roam with my prepaid line?
Please refer to the Hotlink website, under the 'Mobile Services' section, select 'IDD and Roaming' for more information. And under the 'Roaming' tab, select 'Data Roaming'.
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Would the speed for data connection reduce when I exceed the volume cap of my Weekly (M) 100MB and 250MB pass?
No. Unlike our competitors, we do not reduce your speed when you exceed your capped limit.
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Why is the 1 Hour pass and Monthly pass discontinued?
The 1 hour 100MB pass is now replaced with the new 1 Day 100MB pass at the same price of RM2.
For the Monthly passes, it is now replaced with the Weekly 100MB and 250MB pass for better value. Pass will be auto-renewed and Subsequent usage for Weekly Passes (except the 1 Week 5MB pass) exceeding volume quota will be charged RM0.05/10kB . For additional quota, you can also purchase the quota upgrade *136*9#
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How much do I have to pay if my usage exceeds the volume cap of your Daily pass (i.e. 1Day 100MB, 500MB pass)?
For Day pass, when you start browsing again after you have exceeded your capped amount, you will be charged the Pay-Per-Use rate if you are not subscribed already to any Weekly (M) packages.
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I have subscribed for a 1Day Pass and have fully utilized the maximum volume quota before the 24 hours is up, can I re-subscribe to another Day Pass?
Yes, your previous 1Day Pass will expire allowing your to purchase another pass.
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Can I subscribe for a Day(T) pass and a Weekly(M) Pass together?
You can have an active 1 Day pass/1 Week 5MB (T) and an Weekly Pass (M) (100MB and 250B) at one time.
However, a Day pass (T) will always be utilized first if it is still active, once the Time-based pass expires, then the Weekly(M) pass automatically becomes active.
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How will I be charged once my Weekly 100MB and 250MB (M) pass volume quota has been exceeded?
When you reach your Weekly 100MB, 250MB (M) pass volume cap, your session will be disconnected and you will receive an SMS notification.
For subsequent usages you will be according to a per 10kB basis. The current Weekly 100MB and 250MB charges at RM 0.05/10kB.
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Can I unsubscribe from a Day pass and 1 Week 5 MB (T)?
No. the pass will expire automatically when the duration of the pass has expired or you have reached the capped limit.
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Can I unsubscribe from a Prepaid Weekly 100MB and 250MB (M) pass?
No, but you can deactivate the auto-renewal of your Weekly Pass, hence it will not auto-renew at the end of of the Weekly pass period. You can perform this on the Mobile Internet UMB menu, dial *100# then select 'Internet and Settings' and select 'Mobile Internet'.
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If I am out of prepaid credit but my Hotlink Mobile Internet pass is still active and I am still within my capping limit. Can I continue to browse on my mobile?
Yes, as long as you have already subscribed to a data pass, you can continue to browse for free on your mobile until the expiry of the data pass.
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How do I check my Mobile Internet usages?
Dial *100#, select 'Internet and Settings', then 'Mobile Internet' and choose 'Check Status' to check your on your Mobile Internet subscriptions.
You could have multiple subscriptions at any one time, which will all be displayed under 'Check Status'. Dial '01' for 'Next Page' if you have multiple Mobile Internet subscriptions.
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How do I purchase Quota Upgrades?
If you are already subscribed to a Weekly 100MB and 250MB pass, dial *136*9# and select your desired Quota Upgrade pass.
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Could I purchase a Quota Upgrade without an active Weekly 100MB and 250MB Pass?
No, in order to be entitled for Quota Upgrades, you must have an active Weekly 100MB and 250MB Pass.
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When will I get notification SMS' for my pass usage?
When you hit 80% and 100% of your volume quota usage, you will automatically receive an SMS informing you of your usage at that moment.
Also at any time, you can go to the 'Check Status' option in the 'Mobile Internet' menu to check on your exact usage (MB/GB) at that time.
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Is my SMS notifications and 'Check Status' realtime for all Postpaid Mobile Internet packages?
Yes, for all the Hotlink Mobile Internet packages the SMS notification and Check Status is real-time.
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Can I subscribe to another Weekly 100MB and 250MB (M) if quota already exceeded before time expiry for existing Weekly 100MB or 250MB (M)?
Yes, you can subscribe to another Weekly 100MB or 250MB pass if current quota exceeded. However if pass is still active (did not exceed quota) you cannot subscribe to another
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I purchased my current device with a data package. Now I'd like to change my device data package subscription. Can I do this?
Yes, only after you have used up your entire volume quota before one month is over. You can now purchase any other Weekly (M) auto-renewal pass.
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How will I keep track of my usage of my Mobile Internet pass?
You will be able to track the expiry and accumulated usage via your phone. Just dial *100#, select 'Internet and Settings', select 'Mobile Internet' and choose 'Check Status'.
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When will I get notification SMS' for my pass usage?
When you hit 80% and 100% of your volume quota usage, you will automatically receive an SMS informing you of your usage at that moment.
Also at any time, you can go to the 'Check Status' option in the 'Mobile Internet' menu to check on your exact usage (MB/GB) at that time.
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Am I charged each time I check my Mobile Internet usages?
No, it's a free service.
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What are the packages that you offer for Mobile Internet?
Dial *100#, select 'Internet and Settings', then 'Mobile Internet' to see what are the Mobile Internet packages on offer.
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When will I receive an SMS notifications for Mobile Internet service?
Some of the instances where an SMS notifications are sent are:
- A Mobile Internet pass is activated and deactivated (Weekly 100MB and 250MB only).
- When a Weekly (M) 100MB and 250MB pass is renewed.
- Notification SMS will be sent when your volume quota is used up and also when your pass expires.
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Am I charged for the SMS notifications?
No, all the SMS notifications for Mobile Internet are free.
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Can I get Mobile Internet passes via EasyMenu (*100#)?
Yes, you can get Mobile Internet pass, on EasyMenu (*100#). In the future we will have more channels to get Mobile Internet passes.
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I do not want to receive the SMS notifications. How do I cancel it?
Sorry, unlike other promotional SMS' selling services and products, the SMS notifications for Mobile Internet is intrinsically part of the service and cannot be cancelled.
