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Frequently Asked Questions

Hotlink Postpaid Merdeka Rewards Giveaway Campaign - FAQs

  • The Hotlink Postpaid’s Merdeka Rewards Giveaway campaign is a loyalty and rewards program for Hotlink Postpaid customers. All eligible Hotlink Postpaid customers will stand a chance to win prizes when they download deal(s) via the Hotlink app.

  • The campaign period is from 26th August 2022 to  23rd September 2022.

  • Every 650th download will be selected as a winner and contacted by a Hotlink representative within 21 working days after campaign ends.

    Total number of prizes to be won throughout duration campaign as per table below

    Campaign Prizes Total number of prizes
    Samsung Galaxy Z Fold 4 12
    Samsung Galaxy Z Flip 4 4
    1. All active Hotlink Postpaid customers who are 18 years old and above (excluding Hotlink Prepaid plans subscribers) are eligible to participate.
    2. Eligible participants must use the same Hotlink Postpaid number that participated in the campaign and maintain an active Hotlink Postpaid account. The Hotlink Postpaid account must not be suspended or terminated for any reason whatsoever during the campaign period until the selection of winners is finalized and prizes are delivered.
    3. The following group of persons shall not be eligible to participate in this campaign-
      • Permanent or contract employees of Maxis/Hotlink (including its associated or related companies) and their immediate family members (children, parents, brothers, and sisters, including spouses); or
      • Representatives, dealers, employees and/or agents of Maxis/Hotlink and their immediate family members (children, parents, brothers, and sisters, including spouses)
    1. Log in to Hotlink Postpaid app, go to “Rewards” tab.
    2. Download your preferred deal(s).
    3. Every 650th download will be selected to win a prize
    4. Unlimited downloads are allowed.
    5. Any entry received by our system after 23rd September 2022 will be disqualified and considered null and void.
    6. Any prize won is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.
  • If you have been chosen as a winner, the prize selection will be done at random.

  • You may download as many deals as preferred throughout the campaign period however each winner is eligible to win one (1) prize only.

Winner Announcement & Prize Fulfillment

  • Selected winners will be contacted by a Hotlink representative or partner assigned by Hotlink within 21 working days after campaign ends and he/she is deemed as winner if he/ she is able to answer the question about Hotlink correctly. Prizes will be delivered to winners upon confirmation of required details:

    1. The winner's full name and Identity Card (NRIC) number or passport;
    2. Hotlink Postpaid number that participated in the campaign; and
    3. Full delivery address.

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Contact Hotlink Customer Service