Jaringan Prihatin | Claim up to RM300 subsidy on Maxis & Hotlink plus FREE 60GB/mth now!

Jaringan Prihatin | Up to RM300 subsidy + FREE 60GB/mth

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Frequently Asked Questions

Hotlink Top Up & Get Rewarded Merdeka Campaign 2021

  • The Hotlink Top Up & Get Rewarded Merdeka Campaign rewards eligible Hotlink Prepaid subscribers with FREE Hotlink Reward Points when they top up any denomination via digital channels.

    With the Hotlink Reward Points earned, subscribers can redeem MORE than 200 products from the Hotlink Rewards catalogue.

  • The campaign period is from 23rd August 2021 to 30th September 2021.

  • Step 1 – Download Hotlink app and login with your mobile number; 

    Step 2 – Top up via any eligible digital channel 

    Step 3 – Wait for confirmation SMS on Reward Points awarded

    • Local online banking sites (Maybank2U, CIMB Clicks, Pbe Online Banking & etc)
    • Local banking apps (MAE, M2U MY, CIMB Clicks, HLB Connect Mobile Banking & etc)
    • eWallet apps (TNG, Grab & Boost)
    • Hotlink app and Hotlink website: top up via online banking, credit or debit card & E-Wallet.
  • Top Up Denomination Reward Points
    RM30, RM50, RM60, RM100 50
    RM10, RM20 25
    RM5 5
  • You will receive a confirmation SMS once Reward Points is awarded. Alternatively, you can login to your Hotlink app > ★Rewards page > My Daily Rewards > My Rewards.

  • Yes, you can top up as many times as you want. Every top up denomination is considered a single top up and will award you with the Reward Points. 

    For example, if you top up RM5 you will receive 5 points. If you top up RM10 you will receive 25 points.

  • No. The Reward Points will be granted to the mobile number that receives the top up. In this case, your friend will receive the 25 Reward Points once the top up is confirmed.

  • You will receive a total of 10 Reward Points as the denomination RM5 is a single top up and entitled for 5 points.

  • No. Only top up via eligible digital channels will be awarded with the FREE Hotlink Reward Points.

  • Yes, your Reward Points will reset at the end of each calendar month.

    1. Log in to Hotlink app and go to the Rewards Page.
    2. Tap on the type of reward you would like to redeem (Internet Passes or Deals)
    3. For Internet Pass Rewards:
      • Passes will be activated immediately upon redemption.
      • Only 1 pass can be redeemed in a day.
      • Status and expiry can be found on your Internet Balance page in the main menu.
    4. For Deals and Non-Internet Pass Rewards:
      • Browse the different deal categories available and select your preferred Deal. Each deal may have different redemption methods and expiry dates, so please read the instructions carefully.
      • Click ‘Redeem with Reward Points’. Each deal may have different Reward Points allocated.
      • To check status and details of the deals you have downloaded, go to ‘Downloaded’ tab at Rewards page to know more.
      • Each reward may have different redemption methods, so read them carefully. Below are examples of some of the methods in which you may encounter when redeeming your rewards.
        • Online deals: Click on the merchant’s website link as provided on the reward page. Input the promo code at the checkout promo code field for redemption.
        • Merchant Retailers: Present the promo code to the merchant and get them to click on the “Use Deal Now” button. Promo code can only be used once, if it shows “Deal Redeemed & Done” on screen, customer cannot redeem again even if customer accidentally presses the ‘Use Deal Now’ button.
        • Couriered rewards: Hotlink’s Customer Service agent will call you and you must provide the promo code to the Customer Service agent. After verification has been done, you need to provide your address details and the reward will be sent over to you.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels