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Frequently Asked Questions

Hotlink Credit & Maxis Direct Billing – Setup (updated as of 11-Oct-2021)

    1. Open the Google Play Store app. (make sure you're signed in)
    2. Check WiFi is turned off, and you're on the Maxis/Hotlink 3G/4G network and SMS is enabled. 
    3. Go to Menu > Account > Add payment method > Bill my Maxis/Hotlink Account
    4. The new payment method is now added to your Google account.
    5. All set. Launch any app to start marking in-app purchase, or buy paid apps on Google Play Store. 
  • No, you only need to do it once before the first purchase.

  • To turn on password protection:

    1. Open Google Play app on your mobile device
    2. Go to the Menu icon > Settings
    3. Select Require authentication for purchases and choose a setting.
    4. Complete the setup by following the on-screen instructions.

    You are strongly advised to turn on password protection in Google Play as Maxis will not be responsible for any accidental/unwanted purchases that are charged to your Maxis/Hotlink account.

  • For Postpaid, your purchases will be billed in your next bill cycle. For Prepaid, your purchase will be deducted from your available credit.

    • For Postpaid, the limit is RM500/month (for line tenure of 4 months and above) for purchases on Direct Carrier Billing. To increase the limit, you can manage this limit via Maxis Care. For line tenure less than 4 months, the limit is fixed to RM55/month and there is no spend limit changes allowed. For supplementary line customers, your purchase limit can only be changed by the principal line holder.
    • For Prepaid, the limit is RM5000/month for purchases on Direct Carrier Billing as long as you have sufficient Hotlink Credit.
    • We reserve the sole right and discretion to make any amendments to the applicable terms and conditions from time to time, in which case the revised limits will then be reflected in these FAQs.
  • Yes, you and your principal line holder (if any) will receive an SMS notification once payment is made. You will also receive an email notification from Google, or you can check your purchase history in your Google Wallet.

  • If you are having this problem, please make the following changes to your settings:

    1. Ensure all data saver is switched off (phone & chrome settings)
    2. Under your phone settings, search for Apps > Google Play Services > Storage > Clear data & clear cache. Do the same under Apps > Google Play Store.
    3. At the same time, ensure that under Apps > Google Play Services > Permissions, all permissions are allowed. Do the same under Apps > Google Play Store. If the above steps do not help with verification, you can contact the Google Customer Care Hotline.

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