What is the Hotlink Rewards Program & how does it work?
The Hotlink Rewards Program gives you bonus credit directly upon each minimum top up accumulation of RM80 and above over 2 months. Once bonus credit is redeemed via *811*1#, bonus credit will be automatically credited into your Hotlink Rewards account after every pre-determined 2 months period.
The amount of bonus credit is dependent on your accumulated top-up amount as illustrated in the table below. The more you top-up, the more bonus credits you will get!
|TIERS||TOTAL 2 MONTHS TOP-UP||BONUS CREDIT AIRTIME||CASHBACK%|
|Tier 3||> RM250||RM15||6%|
|Tier 2||> RM150 - 250||RM7||5%|
|Tier 1||RM80 - 150||RM3||4%|
Which Top-Up Qualifies for Hotlink Rewards Bonus Credit?
All Hotlink Top Up amounts, including e-top up via ATM or online are eligible. Reload Plus, Hot Ticket, SOS (Emergency Top-Up) and SAL (Share-A-Load) are excluded.
What is the minimum top-up requirement to enable me to get Hotlink Rewards Bonus Credit?
A minimum of RM80 top-up is required over the pre-determined 2 months top-up accumulation period. The more you top-up, the more you get rewarded as you reach a higher tier of eligibility.
When is the top-up & pay out months?
The top-up accumulation period & pay out month is pre-determined as follows:
|2 months TOP-UP period
[Time: 00:001 until 23:59]
|Bonus Credit Pay Out Month|
|1 Jan- 28 Feb||Mar|
|1 Mar -30 Apr||May|
|1 May - 30 Jun||July|
|1 Jul - 31 Aug||Sept|
|1 Sept - 31 Oct||Nov|
|1 Nov - 31 Dec||
(You will receive an SMS notification on the day the bonus credit can be redeemed during the payout month.)
How do I know if I reached the top-up tier and if I will be rewarded?
During the top-up accumulation period, You will receive an SMS from Hotlink every time your top-up accumulation reaches each eligibility tier notifying you of the tier you achieved and the total Hotlink Rewards Bonus credit you are entitled to.
As you reach another level of the top-up tier, you will receive another SMS notifying you of the latest higher tier of bonus credit RMX you are entitled to.
For example: when you top-up RM 90 on 15 Jan 2014, you will receive an SMS on 16 Jan 2014, stating “Hotlink Rewards -You’ve hit Tier 1. Total bonus earned to date for Jan - Feb14: RM3. Bonus will be paid in Mar 2014. Top up more for more bonuses.”
If you top-up another RM100 on 1 Feb 2014, you will receive another SMS on 2 Feb 2014, stating “Hotlink Rewards -You’ve hit Tier 2. Total bonus earned to date for Jan-Feb 14: RM7. Bonus will be paid in Mar 2014. Top up more for more bonuses.
The total bonus credit you will receive in March 2014 will be RM7, as your total top-up accumulates to RM190
If I Top up RM180 within the accumulation period, do I get RM3 + RM7?
If you top up RM180 within the accumulation period, you will only get RM7 total bonus credit, instead of RM3 + RM7. There is only one pay out every 2 months, and the entitlement of the bonus credit is computed based on the total accumulated top-up over the 2 months period.
How do I redeem my Hotlink Rewards Bonus Credit?
Once you receive your SMS notification, your bonus credit can be redeemed by dialing *811*1# and bonus credit will be automatically credited into your Hotlink Rewards account.
How long do I have to redeem my Hotlink Rewards Bonus Credit?
Your bonus credit is available for redemption within 3 days once you’ve received your SMS notification. No redemption can be done after the redemption period expires.
What happens if I do not redeem my Hotlink Rewards Bonus Credit?
Any unredeemed bonus credit will be forfeited at the end of the redemption period.
What’s the validity of the Hotlink Rewards Bonus Credit that I have received?
Your Hotlink Rewards Bonus Credit is valid for 7 days after the redemption date. Any unused credit after the 7 days will expire automatically.
How do I get my Hotlink Rewards Bonus Credit?
If you are eligible for Hotlink Rewards, SMS notification will be sent out to you on the pre-determined month, before the end of that particular month, as set out in the earlier table above.
Once you have received the SMS notification, dial *811*1# to redeem and start enjoying your bonus credit.
Note: Please ensure your phone is switched on and active with main credit balance at all times to receive the bonus credit & SMS notifications. Customers in “deactive” (non-active) period or with zero main credit balance will have to top up to stay “active” in order to enjoy the bonus credit.
How do I check my Hotlink Rewards Bonus Credit balance?
You can check your Rewards bonus credit balance via *122#.
What can I use the Hotlink Rewards Bonus Credit for?
The bonus credit can be used for outgoing (local/IDD) calls, SMS (local/IDD) within the 7 days validity.
Note: All eligible outgoing calls & SMS charges will be deducted from the Hotlink Rewards bucket before your top up balance is deducted, with the exception of Birthday Bonus and Hot Ticket Free Bonus Minutes and SMS. If your birthday falls within the dates of the 7 days Rewards credit period, local on-net calls (to Maxis or Hotlink numbers) will be free without deducting your Rewards airtime.
Who is eligible for this Hotlink Rewards Bonus Credit & where is it available?
This Program is open to all active with main credit balance Hotlink customers nationwide in Malaysia except for Hotlink FAST & Hotlink RED plan subscribers.
Where can I find out more about this Hotlink Rewards Program?
You can check out our website at www.hotlink.com.my/rewards for more details or call us at 1300-820-120.
If I have both Hotlink Rewards Bonus Credit and Hot Ticket FREE Bonus Minutes & SMS balance, which wallet is my calls going to be drawn from first?
Your eligible calls and SMSes will be drawn from Hot Ticket FREE Bonus Minutes & SMS balance first. Once Hot Ticket FREE Bonus Minutes & SMS balance is depleted or expired, your usages will be drawn from Hotlink Rewards Bonus Credit balance.
If I have both Birthday Bonus and Hot Ticket FREE Bonus Minutes & SMS balance, which wallet is my calls going to be drawn from first?
Your calls and SMSes will be drawn from Birthday Bonus balance first. Once Birthday Bonus balance expired, your usages will be drawn from Hotlink Rewards Bonus Credit balance.