Hotlink FAST - General

 

How much is the starter pack, and what are is preloaded into the SIM?

The Starter Pack costs RM10, comes with preloaded credit of RM5 (valid 5 days) & 300MB high speed internet pass  (valid for 2 days) upon SIM activation.

 

What is the voice call & SMS rate?

Enjoy flat rate of 12sen/30-sec & 12sen/SMS to all local networks. Video call rate is the same as voice call rate.

Enjoy Activ10 rates to 10 Hotlink/Maxis friends with rates of 6sen/30sec calls and 1sen/SMS. To add Activ10 numbers, dial *100# > Hot Deals > Activ10

 

How do I start using the internet? Will I be charged pay-per-use rates at 10sen/10kb?

In Hotlink Super 2.0 plan, you will not be charged pay-per-use rates. To start using the internet, buy an Internet Pass from Hotlink RED App (available for download at Google Play™ Store & App Store, for FREE). 

 

How do I manage my account on this plan? E.g. Buy internet passes, check my balance etc.

For best experience & rewards, download Hotlink RED App from App Store/Google Play Store. Alternatively, you may dial *100#.

 

What is the lifecycle of Hotlink Super 2.0 Plan?

Hotlink Super 2.0 Plan gives you a 5-day active period upon activation with an additional 50-day credit grace period.

 

What is ‘credit grace’ period (or known previously as ‘deactive’ period)?

During the credit grace period, you can only receive incoming call and SMS. To be able to make call, SMS, & surf the internet, please perform a top up. To avoid service cancellation, please top-up before the end of the credit grace period. 

 

What is ‘credit grace’ period (or known previously as ‘deactive’ period)?

Your unused credit in grace period will be frozen, and you can only receive incoming calls and SMS. Upon your next top up, unused credit balance can be used with your Top Up amount.

 

What will happen to my ongoing Internet subscription in grace period?

During grace period, you will not be able to utilize balance quota from your internet pass. Top up to continue using your Internet pass.

 

What is FREE Social Chat of Hotlink Super 2.0 Plan and how do I enjoy it?

FREE Social Chat allows you to stay connected on all chat apps 24/7 for FREE, even when you have run out of quota at the speed limit of 64kbps. Your FREE Social Chat will be fully activated within 1 hour after activation of your Hotlink Super 2.0 Plan. 

 

Does Free Social Chat work when I’m roaming?

No, it doesn’t. Standard data roaming charges apply. Please visit hotlink.com.my for more info.