Hotlink Flex Plus Fibre

What’s new with Hotlink Flex Plus Fibre and why should I be interested?
The new Hotlink Flex Plus Fibre plan allows you to enjoy mobile internet (10GB + 10GB YouTube) and home fibre 30Mbps (unlimited data) in 1 plan.
What is included in the Hotlink Flex Plus Fibre plan?
Hotlink Flex Plus Fibre plan combines the best of Hotlink Postpaid Mobile and Home Fibre.
Benefits that you can enjoy for Hotlink Postpaid plan:
  • Unlimited call and SMS
  • Mobile Internet (10GB + 10GB YouTube)
For Home Fibre 30Mbps:
  • Unlimited internet
  • Free wireless router
  • Free fibre installation (not appicable for Sunday/ Rest Day appointment)
How much is the Hotlink Flex Plus Fibre plan?
Hotlink Flex Plus Fibre is RM99 per month.
Do I have to pay advance payment or foreigner deposit?
For Malaysian, advance payment of one month of your monthly commitment fee is applicable and for foreigner, RM500 deposit is required.
Will there be any contract tied to the plans? If yes, will a penalty fee be imposed if I decide to terminate my subscription within the contract period?
Yes, there will be a 24 months contract from the date of fibre installation. For termination before the end of the contract period, there will be a penalty of RM500.
Can I terminate Fibre and keep Mobile, or terminate Mobile and keep Fibre?
Hotlink Flex Plus Fibre comes with mobile and home fibre services in 1 plan, termination of either mobile or home fibre would mean termination of the entire plan.
Am I able to add a device contract into this plan?
There are no device contract offered for this plan. To enjoy device offer, please sign up for Hotlink Postpaid Flex or MaxisONE Plan.
How am I billed during the period before Fibre installation, where only Mobile service is available?
Your monthly commitment fee will be prorated based on your billcycle and you will enjoy 50% off on your first bill and subsequent bill(s) until the date of successful installation of home fibre 30 Mbps, after which, you will be charged the full monthly commitment fee.
What happens when I suspend my account?
You may suspend your Mobile services in case of lost SIM. During the suspension period, monthly charges will be billed as normal.
Which app should I download for Hotlink Flex Plus Fibre– My Maxis App or Hotlink Flex App?
To manage your account, please download the MyMaxis App or UMB (*100#)
Account management through the Hotlink Website is not available for this plan.
Why do I only see my mobile service in the My Maxis App?
Firstly, download and log on to MyMaxis App (MMA) using your Maxis ID (that is registered to your Principal mobile number). You can get your Maxis ID by clicking on the Sign Up button on the first screen of the app.

Once logged in to MMA using your Maxis ID (Principal line), on the home screen, tap on the Switch Line button:
  • If you see your fibre service, tap on it to view more details
  • If you do not see your fibre Service, tap on "LINK THEM NOW" to link all your Maxis services to your Maxis ID. You will need to add an email address+password if you don't already have it on your Maxis ID. Then you will need to add your IC/Passport number. Wait up to 10 minutes and launch the app again to see your Fibre/VoIP services
  • If you see your mobile+other services, but not the Fibre service, please contact 123 for assistance to reset your Maxis ID
What can I do in the My Maxis App?
You are able to view data usage, download bill, pay bill, purchase data passes, and get rewards and offers even when you're on the move.
Click HERE to know more about MyMaxis App.
Am I eligible for Hotlink Rewards or Maxis Deals?
You are eligible to enjoy Maxis Deals. Do grab the variety of discounted prices/offers for product and services at any point of time whilst exploring the MyMaxis App.
What are the conditions to sign up Hotlink Flex Plus Fibre?
Anyone who is above 18 years old and residing within our coverage area can subscribe to one (1) Hotlink Flex Plus Fibre*. Head on to our coverage checker to check if your address is covered.
* ONLY one (1) Hotlink Flex Plus Fibre sign up per NRIC.
Where can I sign up Hotlink Flex Plus Fibre?
You may sign up Hotlink Flex Plus Fibre at selected Maxis Stores or authorised resellers.
What happens if I signed-up for Hotlink Flex Plus Fibre, where my Mobile is active, but my Fibre was not able to be installed?
Hotlink Flex Plus Fibre is a bundle of mobile and fibre services, mobile and fibre cannot be separated to exist individually in this plan. Therefore, if fibre is not installed within 30 days from registration date:
  1. Maxis will automatically switch your subscription to Hotlink Postpaid Flex Plus (10GB + 10GB YouTube)
  2. You will then have an option to switch your mobile Hotlink Postpaid Flex Plus onto any other Maxis or Hotlink Mobile plans with no penalty.
What happens if I signed-up for Hotlink Flex Plus Fibre, where my Fibre is active, but my Mobile failed to port-in?
If your existing mobile wasn’t switched successfully within 14 days from registration date and home fibre has been installed, we will provide you with a new mobile number at no cost so that you can enjoy your mobile service in this bundle.
I live in a shop lot. Can I sign up for Hotlink Flex Plus Fibre?
You may apply for Hotlink Flex Plus Fibre, but Maxis has the rights to change your plan/package to Maxis ONEBusiness Fibre if it’s deemed that the fibre service is being used for business purposes.
Is there any FREE trial period for Hotlink Flex Plus Fibre?
We do not offer FREE trial.
What is the difference between MaxisONE Prime vs Hotlink Flex Plus Fibre?
Hotlink Flex Plus Fibre is a basic converged service to onboard Hotlink subscribers to enjoy both Mobile and Home Fibre services.
MaxisONE Prime offers unlimited mobile data, seamless failover backup with 4G, share lines, device contracts, MaxisONE World and many more.
I wish to switch from another Mobile/Fibre service provider to Hotlink Flex Plus Fibre. What should I do?
You can do this in 3 steps:-
  1. Check coverage at https://www.maxis.com.my/en/personal/internet/fiber-coverage.html;
  2. Walk-in to your nearest selected Maxis Centre or Hotlink authorised retailer
  3. Subscribe to Hotlink Flex Plus Fibre by porting in your Mobile line.
Your Home Fibre Internet - 30 Mbps will be installed within 14 working days after successful port-in of your mobile line

Please be mindful of the following:-
If your existing service is still within contract period, you may require to clear early termination fee/ penalty by your existing service provider.
To ensure you have uninterrupted internet service at home, do not terminate your existing Fibre service before your Home Fibre Internet 30 - Mbps is completed.
I wish to upgrade my current Maxis Home Fibre plan into Hotlink Flex Plus Fibre. How can I do this?
Change of Maxis Home Fibre plan to Hotlink Flex Plus Fibre is not allowed.
If you insist, you may terminate your existing Maxis Home Fibre Plan to free up your address to sign-up for Hotlink Flex Plus Fibre Plan. This plan comes with a new 24 month contract. During this process, you may be subjected to early termination charges from your Maxis Home Fibre plan (if any), and your household will experience a period of no fibre service, subjected to wait for port availability and fibre installation.
I am an existing Maxis or Hotlink mobile user. Can I convert my plan into Hotlink Flex Plus Fibre?
You may purchase the Hotlink Flex Plus Fibre plan as a NEW postpaid subscription. There is no option to change existing Maxis and Hotlink Postpaid mobile rate plan to Hotlink Flex Plus Fibre plan.
Can I upgrade my Hotlink Flex Plus Fibre to a fibre plan with higher speed?
Hotlink Flex Plus Fibre offers only home fibre internet at 30 Mbps.
Are there any limitations to the unlimited calls and SMS?
You will enjoy unlimited calls and SMS with Maxis Fair Usage Policy. We reserve the rights to interrupt, bar, suspend or restrict the service if the customer’s usage appears unusual. Please refer to the rate plan’s Terms & Conditions for details.
The Plan(s)’s unlimited calls and SMS are applicable to which types of call and SMS usage?
It is applicable to domestic mobile and fixed, Maxis to Maxis & Maxis to other operators usages, excluding video calls, calls to chargeable 1-300/1700/600 numbers and calls to TM100 and 121 numbers.
Can I use the unlimited calls and SMS and pre-allocated mobile Internet quota while I roam?
The unlimited calls, SMS and pre-packaged mobile Internet allocation are applicable for domestic use only.
If the monthly allocation is not fully utilised, will it be carried forward?
Your monthly allocation will be refreshed at the end of your bill cycle.
Can I upgrade my quota in the event my pre-allocated mobile Internet quota depletes before the end of my bill cycle?
Yes, you may purchase exclusive Hotlink Flex Plus Fibre Mobile Internet add on passes via Easy Menu (*100#) or MyMaxis App.

The passes are as follows:
1GB/1 day @ RM3,
3GB/2 days @ RM5, and
2GB/14 days @ RM10.
Can I change my rate plan after I have subscribed to Hotlink Flex Plus Fibre?
There is only one (1) plan in Hotlink Flex Plus Fibre, so there is no option for change.
Will I get an SMS notification for my mobile Internet allocation usage?
You will be notified by SMS when you hit 60% and 100% of your allocated mobile Internet usage.
If I sign up for Hotlink Postpaid Flex, am I entitled to a supplementary line?
There is no supplementary line and plan available for Hotlink Flex Plus Fibre.
What are the unlimited bundles available?
Unlimited bundles available are as follows:
  1. Unlimited Social 30 Days @ RM10
    (Facebook, Instagram, Snapchat, Twitter and Pinterest)
  2. Unlimited Music 30 Days @ RM10
    (Spotify, JOOX, Saavn, KK Box and Smule)
  3. Unlimited Chat 30 Days @ RM5
    (WhatsApp, WeChat, LINE, QQ and IMO)
How do the Unlimited Bundles work?
Usage of the applications allowed by the Unlimited Bundle will be drawn from the bundle, subject to our Fair Usage Policy.
Usage of third party sources within the apps such as embedded YouTube videos, or external websites opened via app, will be drawned from your monthly allocation.
Can I tether the Unlimited Bundles to my laptop?
Yes, you may tether the Unlimited Bundles to other devices.
What happens when I use up all my Internet quota?
Upon depletion of your quota, you may continue surfing without additional charges at reduced speeds. Alternatively, you may purchase additional mobile Internet passes via *100# or via MyMaxis App.
Can I still use the Unlimited Bundles when my normal Internet quota has depleted?
Yes, you may continue to use the Unlimited Bundles. However, within the apps itselves, there are some third party sources (such as embedded YouTube videos, or external websites opened via app) which are drawned from your monthly allocation, will be loaded at reduced speeds.
How will my data be consumed between monthly allocation and YouTube pass?
YouTube usage will be consumed from your YouTube specific data passes; once the pass is fully consumed, any YouTube usages will be consumed from your monthly allocation or add on passes.
Usage of third party sources within YouTube (such as external websites opened via app) will be drawned from your monthly allocation or add on passes.
I have fully consumed my YouTube passes, what happens when I surf YouTube?
Upon fully consumption of your YouTube pass, your YouTube usage will be drawned from your remaining non-YouTube specific data passes.
However, once ALL your data quotas have been depleted, you may continue to use for free but at reduced speeds until your next data quota refresh.
Can I roam with Hotlink Flex Plus Fibre?
Yes. When you roam, your pay-per-use charges for Roam 120, inbound calls, outbound calls, and SMS will be same as Hotlink Flex Postpaid (https://www.maxis.com.my/lifestyle/roaming-idd/international-roaming/, under "Other Postpaid Plans"). For Dataroam passes, only Dataroam RM38 is available for this plan.
Can I make IDD calls and what are the rates?
Yes, you may make IDD calls, you may find the rates here https://www.maxis.com.my/lifestyle/roaming-idd/idd/
I am moving to a new premise; what should I do with my Hotlink Flex Plus Fibre?
First, visit here to check if your new address is within coverage.
If your new address is within coverage, walk in with your modem to relocate your service. Please note that there will be no service at your existing premise until installation is done at your new premise. Please bring along your modem, RM200 is chargeable for not returning the modem.
You are not allowed to install new Hotlink Postpaid Flex plus Fibre service at your new premise and then terminate your existing service, as each IC is allowed a maximum of 1 Hotlink Flex Plus Fibre service.
24 month contract will restart upon relocation.
If your new address is not within our coverage area, bring along your modem and walk in to your nearest Maxis Centre to terminate your subscription. You may keep the router. Early termination fee of RM500 may apply.
My tenancy agreement is ending, can I get a waiver for contract penalty?
Waiver will be given if you are relocating your Hotlink Flex Plus Fibre to your new premise.
When I request to relocate my service, can I retain the existing VoIP number to new address?
This would be depending on the location. Different areas may use different VoIP number range.
Will there be any contract tied to the plans? If yes, will a penalty fee be imposed if I decide to terminate my subscription within the contract period?
Yes, there is a 24-month contract for new sign ups. Penalty for early termination of contract is RM500.
Does the bundled fibre come with Voice over IP (VoIP)?
Yes, the service is included.
You have the options to add Unlimited Voice at RM10 per month or pay-as-you-use basis at standard rates of RM0.09/minute charge to mobile and fixed line number, standard rates for international and special numbers.
No DECT phone will be provided for both options.
As an existing Home Fibre customer, can I maintain the same VoIP number when I upgrade to the new plan?
Change of Maxis Home Fibre plan to Hotlink Flex Plus Fibre is not allowed.
If you insist, you may terminate your existing Maxis Home Fibre Plan to free up your address to sign-up for Hotlink Flex Plus Fibre Plan. This plan comes with a new 24 month contract. During this process, you may be subjected to early termination charges from your Maxis Home Fibre plan (if any), and your household will experience a period of no fibre service, subjected to wait for port availability and fibre installation. You will be given a new VoIP number.
I have member-get-member rebates on my Fibre subscription; can I still enjoy this after my upgrade?
There are no member-get-member promotions on this plan.
I’m an existing fibre customer from a competitor, how do I sign up to this Hotlink Flex Plus Fibre plan?
Please visit the selected Maxis Stores or give us a call, we will be happy to assist you on this.
What are the rates for fixed line calls on the new Hotlink Flex Plus Fibre plan?
This plan comes with a choice adding on unlimited local calls at RM10 per month or charge based on usages at RM0.09/ minute for local calls to mobile and fixed line. Standard rates apply for all calls to special and international numbers.
What is the Fair Usage Policy for Hotlink Flex Plus Fibre?
Our Fair Usage Policy is to ensure all customers can get good browsing experience and to prevent abusers from hogging the bandwidth and impacting other users.
We throttle person to person (P2P) file sharing during peak periods and the user experience on P2P is on a best-effort basis​.
What will happen to fibre speeds when I exceed my monthly quota?
There is no monthly limit. We shall inform you if we impose any limits in the future.
Where can I view my mobile data usage?
You can view your data usage via MyMaxis App.
When and how will the installation date be set up?
Our team will call you within 48 hours of your registration to set the date for installation. You can find out more information here.
Can I chose my own installation date?
You may choose your preferred date and time base on our available slots at the point of sign up.
How soon will the Fibre service be installed?
Your installation should be done within 14 working days from your registration date or port-in success date (whichever is later).
Will be there any reminder prior to my installation?
Yes, you will receive a call 4 days before the installation and a reminder via SMS 1 day prior to the installation. On the installation day, our installer will call contact you an hour before the installation.
What do I need to prepare before installation?
Please get ready three (3) power outlets and some cash as charges may apply for cabling depending on your requirement.
Do I need to be present on the day of installation? Can I appoint someone else at home?
Please be at home personally for any decision required for cabling, placement of equipment, payment for cabling (if any) and also to acknowledge the completion of installation.
If I need to change and reschedule my installation, who should I call?
To reschedule, email us at fos@maxis.com.my; do contact us four (4) days prior to your installation date to avoid any late cancellation or reschedule charges.
Should I need to reschedule my installation appointment, will there be any penalty imposed?
There will be a charge of RM 200.00 if you reschedule or cancel your appointment within 3 days of your previously set appointment.
Is there any cost involved in the installation?
Standard installation is free of charge; however, if you require non-standard installation such as hidden cabling, charges will apply. You will liaise directly with the contractor on your requirement and charges.
What is standard installation?
The standard installation covers the first 100 metres (outside your home) from the nearest Fibre Distribution Panel to the modem (inside your home). The installation provided is of standard specifications (over wall with clip).
Cost for any non-standard type of installations, such as over the ceiling, underground ducts, concealed wiring, and so on if required will be borne by you.
What is non-standard installation?
If the installation varies from standard installation, and involve any of the following, it will be considered as non-standard installation
Example:
Hidden cabling or behind the wall
External cabling from pole to ground surface
Will you give me details of my installer?
We are unable to give the installers' details; the installer assigned will call you 1 hour prior to your installation.
Who will attend to my installation appointment?
At least one Maxis installer will be involved. Depending on the infrastructure, in some areas two installers will be at your premise to complete the installation.
How can I get assistance for installation appointment related matters?
You may email us at fos@maxis.com.my to check on your installation appointment and we will respond to your email within 24 working hours.
Can I opt for on Sunday or rest day installation?
Currently Sunday or rest day installation is not available.
Rest day based on states:
Terrenganu, Kelantan & Kedah: Friday
Johor: Saturday
Other states: Sunday
How long will the installation take?
Standard installation will be completed within 4 hours. Sometimes it may take more time due to non-standard installation or other complications.
What will happen during the installation?
Maxis installer will be at your premise for approximately 3-4 hours and do the following:-
Advice you on the standard procedure of the installation.
Perform device setup and Wi-Fi optimization at your premise.
Get your consent if any additional cabling or non-standard installation is required.
A troubleshooting tip leaflet will be given to you stuck on your router.
Will there be any drilling involved during the installation?
Potentially, there may be drilling to connect the high speed Internet service to your house. Maxis installer will ask you for your consent for the connection design and drilling.
How many pieces of equipment will I be given in the installation?
There will be up to two (2) pieces of equipment:-
- Modem (same modem will be used for existing customers' upgrades)
- Router
If I want to set up my own network behind the Maxis router can Maxis installer help me with the configuration?
The scope of work of Maxis installer includes standard cabling/wiring and configuration of the modem and router provided by Maxis only.
My premise is a 3-storey house and I would like to install the service on the 3rd floor. Is it possible?
The service can be installed wherever you prefer, just inform the installer of your desired location upon his arrival and he will provide you with a sketch design for your approval. He will also discuss with you on the charge for non-standard installation (such as hidden cabling) if required.
What can I expect when the installation is completed?
Once the installation is completed, you are required to sign the Work Completion Form. You are advised not to remove or relocate the modem after the setup as the Wi-Fi coverage is already optimized. After installation, you may receive a SMS survey on the recent installation done at your premise.
What is RGW?
Router a.k.a Residential Gateway (RGW)
What is the warranty period for the router?
The warranty period for router is 12 months.
I notice the lights on my router are off, what do I do?
First you may check on the power adaptor for the router and make sure it is properly connected;
Test if your 3 pin power outlet is working;
Here is a simple trouble shooting guide.
If the problem persist, please contact us.
What is the warranty period for modem (BTU or ONT)?
We provide lifetime warranty for modem as long as you subscribe to Hotlink Flex Plus Fibre.
Can I perform some basic troubleshooting myself? What do I do?
Here is a simple trouble shooting guide at here and you may also check the following:-
Your power adaptor is properly connected;
Test if your plug point is working.
If I have a Panasonic cordless phone which supports VoIP, can I use it as an extension?
The VoIP is enabled and activated, you just need to get any DECT phone and plug in to use.
Does this plan come with a DECT phone?
No
Can I get Hotlink Flex Plus Fibre without VoIP service or terminate the VoIP service?
VoIP is part of Hotlink Flex Plus Fibre service and we do not offer this plan without VoIP. There is no additional monthly charges, you just pay as you use.
Can I get other voice value added services such as call forwarding, call hold, call waiting on my Hotlink Flex Plus Fibre's VoIP?
These voice value added services are not available.
Does the Hotlink Flex Plus Fibre VoIP support International Direct Dial (IDD) call?
Yes, Hotlink Flex Plus Fibre's VoIP does support IDD. Rates are as per MOP rates
Can I enable or disable the International Direct Dial (IDD) call service for my Hotlink Flex Plus Fibre VoIP?
Yes, you may call us and request to enable or disable IDD.
Can I request for additional VoIP on my new or existing Hotlink Flex Pus Fibre?
No. One Hotlink Flex Plus Fibre can only support one VoIP service.
I do not get a dial tone on my DECT phone. What should I do?
Here are a few steps which you can do:-
Your DECT phone is connected to the telephone port of your router.
You are using the standard RJ11 cable.
Your DECT phone is charged.
Test with other phone set to verify if DECT phone is faulty.
If the problem persist, please call us for support.
I can't hear the other party in the call? What should I do?
Here are a few steps which you can do:-
You are using standard RJ11 cable.
Test with other phone set to verify if DECT phone is faulty.
If the problem persists, please call us for support.
I can't make a call to an international number? What's wrong?
This could be your International Direct Dial (IDD) service is not enabled. If you wish to activate your IDD for Hotlink Flex Plus Fibre, please give us a call.
How can I change my existing Home Voice number?
This will be considered if your existing number is causing any inconvenience to you, call or walk in to submit your request.
Can I set up fax with Hotlink Flex Plus Fibre?
Yes, you may plug your fax machine into your router. The router supports Class 1, 2 and 3 fax service, please check with your FAX vendor to be sure.
Can I set up EDC (electronic data capture) terminal with Hotlink Flex Plus Fibre?
Yes, you just need to plug in your EDC terminal to the router and give us a call for IP configuration. Maxis has the rights to change your plan/package to Maxis ONEBusiness Fibre if it’s deemed that the fibre service is being used for business purposes.
Can Home Fibre support CCTV?
Yes, please contact your preferred supplier for device and set up.
Do you provide technical support to 3rd party device? Example android box.
We only extend technical support for customer premise equipment supplied by us.
Maxis does not offer technical support for additional network devices such as Home Plug, printer, gaming console, server, firewalls or routers.
If you need help, please contact your supplier or the manufacturer’s help line. However, we will provide all the necessary information such as Fixed IP Address or DNS.
How do I connect my server, firewalls, routers or other additional network devices?
We only extend technical support for customer premise equipment supplied by us.
Maxis does not offer technical support for additional network devices such as Home Plug, printer, gaming console, server, firewalls or routers.
If you need help, please contact your supplier or the manufacturer’s help line. However, we will provide all the necessary information such as Fixed IP Address or DNS.
Are there any charges when the technician attends to my fault complaint?
We will first provide trouble-shooting over the phone. If onsite technical support is needed, the visit is free of charge, however if there is any non-standard wiring involved, you may liaise with the technician on the charges, or get your own contractor to perform the work.
Why couldn’t I enjoy the speed as advertised?
The broadband speed you get depends on several factors such as a Wired or WiFi connection, Devices connected, Location of the modem and router, WiFi congestion, Interference, application bandwidth usage, etc.
What are the supported devices?
Ensure your device has the latest WiFi technology, i.e. latest 2x2 802.11ac and dual band (2.4GHz & 5GHz) as your wireless download speed is dependent on the WiFi technology used by your device
What is the difference between a Wired and WiFi connection on my Fibre broadband?
The speed you experience on your fibre broadband connection is dependent on whether you are on a wired or WiFi connection.
Wired connections are fast and consistent, suitable for bandwidth-intensive activities (gaming, video streaming, file sharing, etc)
WiFi connectivity is generally lower than Wired connections as it has limitations due to several environmental factors. Your WiFi coverage may be affected by your home layout, wall structure and the position of the wireless router. Interferences can also come from other household devices or your neighbours' WiFi signals, especially within dense residences. Hence, we do recommend that you use Wired connection (LAN cable) for optimal and a more stable speed.
What is the standard WiFi coverage or distance?
The standard WiFi indoor coverage is within 50 metres or less, depending on the structure of your house. For example, a thick wall may affect the quality of your Wi-Fi connection.
How can I improve my WiFi Performance?
Here some tips for better WiFi performance,
  1. Use the latest wireless technology, Wi-Fi standards of 802.11ac or later, for all your computers, wireless cards/adaptors and wireless router equipment. Do ensure operating systems for your computer or laptop and Internet browsers are up to date.
  2. Reboot your devices regularly as it may automatically perform software updates from time to time to ensure better connectivity.
  3. Switch between two WiFi signals with a Dual-band router, to ease channel traffic as too many devices connecting to a single band often leads to congestion. This occurs most often during the peak surfing period from 6:00 p.m. to 1:00 a.m.
  4. Be sure your modem, router and WiFi Mesh is in an open area, high above the ground. These are a few factors that can cause interference to your WiFi signal:-
    • Walls – especially thick ones made of concrete or brick.
    • Large or dense objects – avoid items containing metals.
    • Reflective or shiny surfaces – the signal can bounce off windows and mirrors.
    • Electrical / electronic equipment – particularly cordless phones, baby monitors and other devices that may work using radio waves. Watch this video for more tips.
  5. For bigger home, use WiFi Mesh to extend the WiFi coverage across larger spaces and even when concrete walls stand in the way.
  6. Too many bandwidth intensive applications simultaneously, i.e. video streaming and gaming on multiple devices can slow your network. For the best performance, connect via LAN (at least Cat5e or higher) directly to your router.