Hotlink Prepaid

How much is the Hotlink Prepaid starter pack and what is preloaded into the SIM?

The Hotlink Prepaid starter pack comes with FREE 10GB high speed Facebook every month (Hotlink RED) or FREE 10GB high speed YouTube every month (Hotlink SUPERRR), preloaded credit of RM5 (valid for 5 days), 300MB high-speed internet (valid for 2 days) & FREE 500MB Basic Internet upon activation.

 

What is this FREE 10GB Facebook about?

Customers who join Hotlink RED plan will enjoy a FREE 10GB Facebook Internet Pass every month. The FREE 10GB Facebook will be refreshed every month according to the activation date, as long as the Hotlink account is active.

 

How do I get the FREE 10GB YouTube?

The FREE 10GB YouTube is only applicable on the Hotlink SUPERRR plan. All you need to do is remain active and you will get 2.5GB YouTube every week. The 2.5GB YouTube will be refreshed every 7 days from your date of activation.

 

What is 2X FREE YouTube?

For customers who join Hotlink SUPERRR plan, you get 2X more internet quota specifically for YouTube and Tonton when you buy any of the selected mobile internet passes. All you need to do is go to the Hotlink RED app and click “claim” to redeem your FREE YouTube quota.

 

Example.

  • I bought a RM35 for 6GB internet pass. Valid 30 days.
  • I am eligible to redeem a FREE 12GB YouTube internet pass.
  • I go to the Hotlink RED app, and click “Claim” on the homepage.
  • I can now watch all my favourite movies, drama series and music videos on YouTube and Tonton!

 

What happens if I finish my 2X FREE YouTube quota?

If you are watching YouTube, once you finish utilizing the 2X FREE YouTube quota, the internet quota will draw from the FREE 10GB YouTube quota that you get with the plan. Once you finish that quota as well, subsequent browsing on YouTube will draw quota from your next available mobile internet pass.

 

Can I redeem the 2X FREE YouTube quota more than once?

Each purchase of selected mobile internet pass entitles you to redeem only one (1) FREE pass. Purchase another eligible mobile internet pass and you will be able to redeem another FREE pass.

 

Can I redeem the 2X FREE YouTube if I purchase a Hot Ticket IDD on SUPERRR?

Unfortunately, no. The 2X FREE YouTube is only applicable for selected Mobile internet purchases. The SUPERRR Hot Tickets come with FREE IDD credit! The FREE IDD credit is applicable to 10 selected countries; Indonesia, Bangladesh, Nepal, India, Myanmar, Philippines, Vietnam, China, Pakistan & Thailand.

 

What is the voice call & SMS rates?

Enjoy a flat rate of 15sen/30-sec & 15sen/SMS to all local networks. Video call rate is the same as voice call rate. Enjoy Activ10 rates to 10 Hotlink/Maxis friends with rates of 6sen/30sec calls and 1sen/SMS. To add Activ10 numbers, dial *100# > Hot Deals > Activ10.

 

How do I start using the internet? Will I be charged pay-per-use rates at 10sen/10kb?

With Hotlink RED Plan, you will not be charged pay-per-use rates. To use the Internet, purchase an Internet Pass from Hotlink RED App (download from Google Play Store & App Store, for FREE).

 

How do I manage my account on this plan? E.g. Buy internet passes, check my balance etc.

For best experience & rewards, download Hotlink RED App from Google Play Store/App Store. Alternatively, you may dial *100#.

 

What is the lifecycle of Hotlink RED Plan?

Hotlink RED Plan gives you a 5-day active period upon activation with an additional 50-day credit grace period.

 

What is ‘credit grace’ period (or known previously as ‘deactive’ period)?

During the credit grace period, you can only receive incoming calls and SMS. To be able to make call, SMS, & surf the internet, please perform a top up. To avoid service cancellation, top-up before the end of the credit grace period.

 

What will happen to my unused credit in credit grace period?

Your unused credit in grace period will be frozen, and you can only receive incoming calls and SMS. Upon your next top up, your unused credit balance will be combined with your top up amount.

 

What will happen to my ongoing Internet subscription during the credit grace period?

During the credit grace period, you will not be able to utilize balance quota from your Internet pass. Top up to continue using your Internet pass.

 

What is FREE Basic Internet for Hotlink RED Plan and how do I enjoy it?

FREE Basic Internet allows you to stay connected on all apps 24/7 for FREE, even when you have run out of quota, at the speed limit of 64kbps. Your FREE Basic Internet will be fully activated within 1 hour after activation of your Hotlink RED Plan.

 

Does FREE Basic Internet work when I’m roaming?

No, it doesn’t. Standard data roaming charges apply. Please visit www.hotlink.com.my/roaming for more info.