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Terms & Conditions

Hotlink Postpaid Stand a Chance to Win with Hotlink Rewards Campaign – Terms and Conditions


  1. Hotlink Postpaid Stand a Chance to Win with Hotlink Rewards” (“Campaign”) is a loyalty and rewards programme promoted by Maxis Broadband Sdn Bhd (“Hotlink”).
  2. The Campaign period is from 26th March 2022 until 7th May 2022, both dates inclusive (“Campaign Period”).
  3. Campaign eligibility: -
    1. Open to all active Hotlink Postpaid customers on all Hotlink Postpaid rate plans (excluding Hotlink Prepaid customers), who are at least 18 years of age and have a valid postal delivery address in Malaysia (PO box excluded) (“Eligible Participants or each, an “Eligible Participant”).
    2. Eligible Participants must use the same Hotlink Postpaid number that participated in the Campaign and maintain an active Hotlink Postpaid account during the Campaign Period. The Hotlink Postpaid account must not be suspended or terminated for any reason whatsoever during the Campaign Period until the selection of winners.
  4. Campaign participation’s terms and conditions as follows:
    1. The Eligible Participant(s) must log in to Hotlink app, go to “Rewards” tab.
    2. At the ‘Rewards” tab, under “Win Raya Prizes” carousel, select and redeem the preferred prize deal.
    3. Each redemption is counted as one (1) qualifying entry to stand a chance to win prizes under this Campaign. Unlimited redemption is allowed throughout the Campaign Period, and no promo code is required for this Campaign.
    4. Any entry received by Hotlink redemption system after 7th May 2022 will automatically be disqualified and considered null and void.
    5. Any prize won is non-exchangeable, non- transferable, and is not redeemable for cash or other prizes.
  5. Campaign Winner selection and Prizes as follows:
Campaign Prizes Total number of prizes
Samsung 65” Ultra HD 4K Smart TV 8
Apple iPad Pro 12.9 inch 10
Apple iPad Pro 12.9 inch 8
Zalora vouchers worth RM 1,000 6
Petronas vouchers worth RM 500 6
  1. Winner Selection:

    Eligible Participants shall be randomly shortlisted based on the number of qualifying entries for the respective prizes under this Campaign.

    Winners will be selected in two batches throughout campaign period as laid out in the following table:
Winner Selection Batch Participation Period Shortlisted winners will be contacted on the following dates Winner Announcement Date


26 March – 16 Apr from 21st Apr onwards after 8 May 2022


17 Apr – 7 May from 12th May onwards after 29 May 2022
  1. Subject to the terms and conditions herein, each Winner is entitled to receive Only One (1) prize throughout the Campaign Period.
  2. The quantity of prize in this Campaign is on “first-come, first-served” basis and subject to stock availability. In case of out of stock, we shall be entitled to replace the free prize with item(s) of similar value without prior notice. Hotlink has the sole and absolute discretion to decide on prize selection.
  3. The shortlisted Eligible Participants will be contacted by our representatives within 21 working days after the Campaign ends and he/she is deemed as winner if he/ she is able to answer the question correctly (“Winner”). If any of the shortlisted Eligible Participant is not able to answer the question correctly, the next Eligible Participant in sequence will be shortlisted and contacted to answer the question. Accordingly, all Eligible Participants should keep their mobile phones switched on and their accounts active during the Campaign Period.
  4. For cash voucher prizes, Winners are required to provide a valid e-mail address to receive the voucher codes with expiry date and redemption steps via e-mail from Hotlink. In the event winner is unable to provide a valid e-mail address, the next Eligible Participant in sequence will be shortlisted and contacted.
  5. For Samsung TV and Apple iPad prizes, the Prize may only be delivered to the Winner at the Winners own risk upon verification of:
    1. the Winner's Full name and Identity Card (NRInumber/Passport; and
    2. Hotlink Postpaid number that participated in the Campaign; and
    3. full delivery address.
  6. By participating in this Campaign, you agree to be bound by the terms and conditions contained herein and Maxis Group Privacy Notice at In addition, the terms and conditions applicable for the use of the content and/or service, including terms and conditions for the use of the relevant content and/or service shall apply to you. Failure to comply with any applicable terms, conditions, rules, regulations, instructions, or methods shall result in you being disqualified from the Campaign.
  7. The following group of persons shall not be eligible to participate in this Campaign-
    1. permanent or contract employees of Maxis/Hotlink (including its associated or related companies) and their immediate family members (children, parents, brothers and sisters, including spouses);or
    2. representatives, dealers, employees and/or agents of Maxis/Hotlink and their immediate family members (children, parents, brothers and sisters, including spouses).
  8. Should you have multiple Hotlink phone numbers and have participated in the Campaign with such other phone numbers, such entries will not qualify for participation.
  9. Hotlink reserves the right to forfeit the prize if our attempt to deliver the prize fails for any reason whatsoever. Hotlink shall not be responsible or liable in anyway whatsoever in the event the parcel does not reach the Winners address.
  10. Hotlinks decision on the Winners and/or the Prizes shall be final and conclusive and Hotlink shall entertain no correspondence, complaint or appeal at any time during or after the Campaign Period. The Winner is not allowed to choose the variation or type of Prize.
  11. Hotlink reserves the right to replace or substitute the Prize with other item(s) of equivalent value without any notice to the Winner.
  12. The Prize set out above shall be used/taken entirely at the risk of the Winner at all times and Hotlink excludes all warranties and liabilities in connection with the Prize to the fullest extent permitted by law. The Prize is non-transferable, non-assignable and non-exchangeable for cash or any other item.
  13. Winners shall be responsible for any additional costs, duties, taxes and/or other incidental expenses, which may be incurred as a result of and/or related to the Winner's acceptance or use of the Prize.
  14. By accepting the Prize, the Winners expressly grant permission to Hotlink and its agencies or partners to use the Winners name, photograph and/or likeness for purposes of advertising, editorial, promotional, marketing, trade and/or other purposes without further compensation and notice.
  15. Acceptance of the Prize by the Winner constitute a release and discharge of Hotlink and its related companies, by or from any and all liability, claims, demands, actions and/or damages which the Winners may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to-
    1. the Campaign;
    2. personal injury and/or property damage, theft or loss suffered by the winner as a result of the use, employment and/or acceptance of the Prize or participation/presence in the Campaign; or
    3. any tax liabilities in relation to the Campaign, Prize and/or use or enjoyment of the same.
  16. Hotlink reserves the right-
    1. to change, amend, revise, supplement, delete, vary or add to these Terms & Conditions without prior notice at any time and you shall be bound to such changes, amendments, revisions, supplements, deletions, variations or additions;
    2. at any time, change any aspect of the Campaign (including the Prizes and discontinuing the Campaign) without prior notice; and
    3. at Hotlink sole discretion to cancel, suspend, modify or delay the Campaign or tabulation of votes in the event of unforeseen circumstances beyond its reasonable control. By continued participation in this Campaign, you will be deemed to have accepted any changes, amendments, revisions, supplements, deletions, variations or additions, which may be published in
  17. This Campaign and the Prize are provided on an "AS IS" basis without any representations or warranties of any kind whether express or implied.Hotlink, its related and affiliated corporations disclaim and exclude all warranties relating to or in connection with the Campaign and the Prize including warranties of merchantability, fitness for a particular purposes, security and accuracy.
  18. In no event shallHotlink, its related and affiliated corporations, sponsors, agencies and representatives be liable to you or to anyone else for any loss or injury or any direct, indirect, special, exemplary, consequential damages, or any damages whatsoever, whether in contract, negligence or in tort, arising out of or in connection the Campaign, the Prize and your participation in the Campaign including (without limitation) any cancellation or postponement of the rewards by its organizers.
  19. Hotlink shall not be liable to the participants or for any other party for any loss or damage of whatsoever nature suffered by a participant or such other party as a result of participation or non-participation in the Campaign or as a result of any act or omission on the part of Hotlink.
  20. Hotlink shall not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, unauthorized access to, or alteration of, user or member communications, or any problems or technical malfunction of our telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of e-mail or players on account of technical problems or traffic congestion on the Internet.
  21. Hotlink reserves the right, in its sole discretion, to disqualify any participant that is found or suspected of tampering with the Campaign submission process, the operation of this Campaign or to be in violation of these terms and conditions. Hotlink reserves the right to disqualify any participant and/or to forfeit any prize and/or reward from a participant it believes has undertaken fraudulent practice and/or activities or other activities harmful to this Campaign or the Campaign submission process. Fraudulent activities are deemed to include but not be limited to the following-
    1. any act of deceit and/or deception and/or cheating;
    2. submission of answers and/or entries and/or responses by any person other than the natural person who is the named Hotlink subscriber participating in the Campaign; and/or
    3. submission of answers and/or entries and/or responses wholly or partially by way of and/or generated by way of any electrical device, computer, pre-programmed modem or by any other method or device which contravenes the submission of answers and/or entries and/or responses as stipulated in part (ii) herein above.
  22. The personal information/personal data supplied by any participant for this Campaign will be used by Hotlink in accordance with its privacy policy in the Maxis Group PrivacyNotice. Please refer to the Maxis Group Privacy Notice by visiting the website (at for more information. Registration and/or participation in this Campaign is an agreement to be bound by the Maxis Group Privacy Notice, which shall form an integral part of the terms and conditions of the Campaign. In addition and without prejudice to the terms in the Maxis Group PrivacyNotice, Eligible Participants agree and consent to his/ her personal data or information being collected, processed and used by Maxis for:
    1. the purposes of the Campaign; and
    2. marketing and promotional activities conducted by Hotlink deems fit in any media, including but not limited to any form of advertising or publicity media and materials such as audio and/or visual recordings published through newspapers, television networks, radio stations or online and digital media and on the Internet. Marketing and promotion activities include without limitation the use and/or publication of any details provided in and/or in connection to the entries, interviews material as well responses and related photographs. In this regard, each Eligible Participants agrees to co-operate and participate in all reasonable advertising and publicity activities of Hotlink in relation to the Campaign.
  23. The terms and conditions stated herein shall be governed by the Laws of Malaysia and subject to the exclusive jurisdiction of the Courts of Malaysia.