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Terms & Conditions

Service Specific Terms & Conditions (“SSTC”) - Hotlink Postpaid Raya Offer

Version [3 May 2023] 

    1. Promotion: Enjoy two (2) units of Honor X6 at the price of RM499 / RM99 (inclusive of applicable tax) when you sign-up for both Hotlink Postpaid 40 and Hotlink Postpaid 60 concurrently on a 12-months / 24-months Device Contract.
    2. You: Person who is eligible to participate in this Promotion during the Promotion Period.
    3. Promotion Period: 30th March 2023 to 7th June 2023 (both dates inclusive).
    4. Device Contract: Hotlink Postpaid Device Contract which terms and conditions are set out in Service Specific Terms & Conditions – Maxis Device Contract (“Device Contract SSTC”) at https://www.maxis.com.my/en/terms-conditions/devices/contract/device-contract/.
    5. Device: Honor X6 (4+64GB) which you purchased pursuant to the terms of this Promotion.
    6. This Promotion is subject to the General Terms & Conditions (“GTC”) https://www.hotlink.com.my/en/terms-conditions/general/, Summary Terms & Conditions of Maxis Services (“STC”) at https://www.maxis.com.my/en/terms-conditions/general/summary/, Hotlink Postpaid Service Specific Terms & Conditions (“Hotlink Postpaid SSTC”) at https://www.hotlink.com.my/en/terms-conditions/products/postpaid/sstc/, this Service Specific Terms & Conditions – Hotlink Postpaid Raya Offer (“SSTC”), Device Contract SSTC and Maxis Fair Usage Policy at https://www.maxis.com.my/en/terms-conditions/general/maxis-fair-usage-policy/ and any other applicable terms and conditions, all at https://www.hotlink.com.my/en/terms-conditions/hotlink/.
    7. Capitalised terms herein have the same meaning as defined in the GTC.
    8. Any conflict or inconsistency between this SSTC, the GTC, the STC, the Hotlink Postpaid SSTC and Device Contract SSTC, shall be construed in the following order of precedence: (a) this SSTC; (b) Hotlink SSTC; (c) Device Contract SSTC; (d) GTC and (e) STC.
    9. We reserve the rights without liability, to revise this SSTC, plan(s) and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the plan(s) and Service(s) at https://www.hotlink.com.my/en/terms-conditions/hotlink/, including changes to the Agreement. Your continued use of the Service(s) and/or plan(s) (after the Effective Date of any revision/change to the terms and conditions of Services and/or plan(s)) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you will terminate the plan(s) and/or the use of the Services by giving us notice within twenty-eight (28) days from the Effective Date failing which you are assumed to have accepted the changes.
    1. You are eligible to participate in this Promotion if you are a new or existing customer of Maxis who:
      1. subscribes to Hotlink Postpaid 40; and/or
      2. subscribes to Hotlink Postpaid 60,
      and maintain an active account of the aforesaid Hotlink Postpaid plans.
    2. You are ineligible for this Promotion if you have any outstanding payments with us.
    3. The Promotion is inapplicable to you if you are a commercial user and/or bulk subscriber.
    4. In the event you have an existing Device Contract with Maxis, you are required to terminate the Device Contract prior to participating and signing-up for this Promotion. In such an event, you shall be responsible and liable for any early termination charges of the Device Contract you choose to terminate.
    1. In order to participate in this Promotion, you are required to:
      1. sign-up for both Hotlink Postpaid 40 and Hotlink Postpaid 60 under your name and National Registration Identity Card Number (“NRIC No.”) with two (2) units of Devices at the price of RM499 (inclusive of applicable tax) under a 12-months Device Contract for both Devices;
      2. sign-up for both Hotlink Postpaid 40 and Hotlink Postpaid 60 under your name and NRIC No. with two (2) units of Devices at the price of RM99 (inclusive of applicable tax) under a 24-months Device Contract for both Devices.
    2. In addition to clause 14 above, you are required to make a one-time Device advance payment in the sum of RM60 for a 12-months contract or RM360 for a 24-months contract for the Devices. Based on the minimum commitment period of the Hotlink Postpaid 40 and Hotlink Postpaid 60 you have subscribed to pursuant to this Promotion, the Device advance payment which you have paid will be divided into equal sums and rebated into your Bill on a monthly basis. In order to receive the rebate into your monthly Bill, you must ensure that your service line is active throughout the minimum commitment period. Where your line is suspended, terminated or barred, you will not be entitled to receive the said rebate for Device advance payment.
    3. By participating in this Promotion and signing up for Device Contract with Hotlink Postpaid 40 and Hotlink Postpaid 60, you agree and consent to the terms and conditions set out in the Device Contract SSTC at https://www.maxis.com.my/en/terms-conditions/devices/contract/device-contract/ and Hotlink Postpaid SSTC at https://www.hotlink.com.my/en/terms-conditions/products/postpaid/sstc/.
    1. You are responsible for payment of all Charges associated with the Hotlink Postpaid 40 and Hotlink Postpaid 60 you have signed up for pursuant to this Promotion.
    1. Where you sign-up for a 12-months Device Contract under this Promotion, you agree to commit to a minimum commitment period of twelve (12) months to the Hotlink Postpaid 40 and Hotlink Postpaid 60 commencing from the date of acceptance of these terms and conditions.
    2. Where you sign-up for a 24-months Device Contract under this Promotion, you agree to commit to a minimum commitment period of twenty-four (24) months to the Hotlink Postpaid 40 and Hotlink Postpaid 60 commencing from the date of acceptance of these terms and conditions.
    3. During the minimum commitment period described in Clause 18 and Clause 19 above (whichever is applicable), you must maintain an active account shall NOT:
      1. terminate your Hotlink mobile account or port out to another mobile service provider;
      2. suspend your Hotlink mobile account;
      3. have your Hotlink mobile account terminated for non-payment of monthly bills;
      4. change the rate plan you had registered for pursuant to this Promotion. However, any upgrade of a rate plan by you is allowed with an upgrade fee where applicable; and/or
      5. change or transfer ownership of the Hotlink Postpaid 40 and Hotlink Postpaid 60 you signed up for and Service(s) under this Promotion.
    4. If any of the events in Clause 20 above occurs, you shall pay us an early termination charge as set out in Clause 22 below.
    5. Applicable early termination charges are set out below:
      1. Minimum commitment period of twelve (12) months:You agree that Maxis has the right to impose an early termination charges and you are responsible to pay such early termination charges if you terminate your twelve (12) months’ contract before its expiry. The early termination charges is calculated based on [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ 12 months)]. Payment of the early termination charges is payable by you in addition to all monies owing to us up to the time of the early termination
      2. Minimum commitment period of twenty-four (24) months:You agree that Maxis has the right to impose an early termination charges and you are responsible to pay such early termination charges if you terminate your twenty (24) months’ contract before its expiry. The early termination charges is calculated based on [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ 24 months)]. Payment of the early termination charges is payable by you in addition to all monies owing to us up to the time of early termination.
    6. You acknowledge and agree we have the rights to block the IMEI of the Device if you are:
      1. suspected of fraud or found to have committed fraud; or
      2. you have reported to us that the Device is missing or has been stolen and have requested us to block the IMEI of the Device; or
      3. after signing up for this Promotion, you failed to make full payment of any amount due to us within fourteen (14) days of the statement due date.
    1. We will not be responsible for replacing your Device or any part thereof that is lost, stolen, damaged or defective. You shall be responsible for the repair and maintenance of your Device. Should a defect or fault fall within the ambit of manufacturer’s warranty, repairs shall be subject to the applicable warranty issued by the Device manufacturer. You accept and acknowledge that the Device is subject to the Device manufacturer’s standard warranty and we shall not be responsible and/or liable for any Devices and/or for any loss and/or damage whatsoever suffered by you and/or any other party.
    1. The Device is not returnable and/or refundable upon your acceptance.
    2. The Promotion and/or the Device are not encashable.
    3. We reserve the rights to rescind any of the privileges of your rate plan in the event your line/account registered under this Promotion is not used with the Device purchased.
    4. We reserve the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue or disconnect the Service(s) if your usage:-
      1. shows excessive usage or placing unusual burdens on our Network;
      2. is for unlawful activities or for suspected fraudulent activities;
      3. is not in accordance with the FUP; and/or
      4. is for commercial/non-personal purposes.
    5. Maxis shall not be liable to the participants or any other party for any loss or damage of whatsoever nature suffered by a participant or such other party as a result of participation or non-participation in the Promotion or as a result of any act or omission on Maxis’ part.
    6. The terms and conditions stated herein shall be governed by the Laws of Malaysia and subject to the exclusive jurisdiction of the courts of Malaysia.