SERVICE SPECIFIC TERMS & CONDITIONS ("SSTC") -

HOTLINK RELOADPLUS

 

The airtime and data will be credited upon activation of ReloadPlus.

The airtime under ReloadPlus can be utilized for all local networks only (i.e. applicable for domestic calls, SMS’ and uses in Malaysia only) and have no time band.

Upon expiry of the validity period of the existing ReloadPlus, all unused balance of airtime will be forfeited, unless a subsequent ReloadPlus is activated before the expiry of the existing ReloadPlus.

At any point in time, the accumulated local airtime of ReloadPlus a customer account can hold should not exceed RM30. Any accumulated airtime that exceeds the limits stipulated will be auto-forfeited and no refunds and/or extra airtime shall be carried forward or be made available beyond the exceeded limit.

At any point in time, the accumulated IDD or Indonesia airtime of ReloadPlus a customer account can hold should not exceed RM20. Any accumulated airtime that exceeds the limits stipulated will be auto-forfeited and no refunds and/or extra airtime shall be carried forward or be made available beyond the exceeded limit.

This ReloadPlus is the responsibility of the customer. MMSSB shall not be held liable at all to the customer or any person claiming through the customer for any lost or stolen ReloadPlus tickets or its acceptance of any lost or stolen ReloadPlus tickets.

ReloadPlus tickets should be purchased at Maxis Centers, Maxis Exclusive Partners, and authorised Maxis / Hotlink dealer shops only.

ReloadPlus is non-transferable and non-exchangeable for cash and other gifts from MMSSB.

In the event of any discrepancy between this version of the English terms and conditions and any other version (in other languages), the English version shall prevail.

MMSSB reserves the rights to change, modify, amend or cancel the programs and promotions tied to ReloadPlus at any time without prior notice.

MMSSB reserves the rights to change, modify or amend the terms and conditions herein at any time without prior notice.

In the event of any dispute, MMSSB reserves the right of final decision in the matter.

 
  1. Domestic Airtime
    1. ReloadPlus airtime is applicable for voice, video calls & SMS to all local networks, all day long.
    2. To check airtime balance, dial *100*1*1*1#
    3. Charging rate is according to customer’s current rateplan tariff.
    4. Voice calls are in 30-seconds charging blocks.
    5. Unused balance of the ReloadPlus airtime will be forfeited upon expiry, unless the next ReloadPlus is activated within the validity period of the existing ReloadPlus.
    6. At any point in time, the accumulated ReloadPlus airtime a customer account can hold should not exceed RM30.
 
  1. IDD Airtime
    1. ReloadPlus IDD airtime is applicable for voice, video calls & SMS to all countries, all day long.
    2. To check airtime balance, dial *100*1*1*1#
    3. Charging rate is according to customer’s current rateplan tariff.
    4. Voice calls are in 30-seconds charging blocks.
    5. Unused balance of the ReloadPlus IDD airtime will be forfeited upon expiry, unless the next ReloadPlus is activated within the validity period of the existing ReloadPlus.
    6. At any point in time, the accumulated ReloadPlus airtime a customer account can hold should not exceed RM20.
 
  1. Data
    1. Upon exhaustion of quota, customer can continue to surf at a lower speed.
    2. To check balance of data usages, dial *100# > Hot Deals > ReloadPlus> Check balance.
    3. All terms and conditions set out in The Mobile Internet terms and conditions apply. (available on http://www.hotlink.com.my/en/support/mobile-internet-plan-tnc/mobile-internet-plans-terms-and-conditions.html)
    4. All unused balance will be forfeited at the end of the 7 days validity period.