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(Q)   What is new for Hotlink Plan?
(A) New rates! Lowest call rates to Hotlink and Maxis customers.
     
(Q) Who is eligible to enjoy this rate?
(A) Hotlink Plan and Hotlink 365 customers are automatically eligible to enjoy this rate effective 25 February 2009. For existing customers on SMS or Talk Plan, you are eligible to upgrade to Hotlink Plan.
     
(Q) Does the new tariff apply to video calls?
(A) For Hotlink Plan and Hotlink 365 customers, the video call rates will be 33 sen/min to all Maxis and Hotlink customers. Video call rates to other networks remain unchanged.
     
(Q) I am currently on SMS or Talk Plan. How do I upgrade to Hotlink Plan to enjoy this lower rate of 33 sen/min?
(A) To upgrade to Hotlink Plan, just dial *100# > My Account > Upgrade to Hotlink Plan.
     
(Q) I am currently on SMS or Talk Plan. If I upgrade to this new Hotlink Plan, will I be able to keep my promotional free talktime/SMS/Hotlink Rewards Points from my current plan?
(A) Yes. Your promotional free talktime, SMS and Hotlink Rewards Points will be transferred from your previous plan to Hotlink Plan.
     
(Q) I am currently a SMS or Talk Plan customer. Can I revert back to my old plan after the upgrade?
(A) You will not be able to revert to your old plan.
     
(Q) I've recently bought a Super Savers package. Will I still be able to enjoy my Super Savers if I join this new Hotlink Plan?
(A) Yes, you can.
     
(Q) I've subscribed to Hotlink 365. What will happen to my 365 validity?
(A) No worries. Your 365-day validity stays.
     
(Q) How many lines can I apply for?
(A) Each person with a valid Identity Card (IC) is entitled to a maximum of 10 lines.
     
(Q) Will I still enjoy my Hotlink Zone rates?
(A) Yes. Calls from Hotlink Zone to Hotlink and Maxis users remain at 15 sen/min and 1 sen/SMS. For calls to other networks originating outside of Hotlink Zone, the rate adjustment is 35 sen/min.
     
(Q) Will I still enjoy my Activ10 rates?
(A) Yes.
     
(Q) Are the new rates for Hotlink Plan a promotional offer?
(A) They are not promotional rates, but new rates for Hotlink Plan.
   
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