Interim Invoice

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• What is an Interim Invoice in the context of account termination or port-out?

  An Interim Invoice is issued when you request for account termination or port-out from Maxis. It covers any unbilled charges incurred by you for using Maxis’ services up until the time of your request which have not been included in previous bill statement. The amount stated in the Interim Invoice may not be the final amount payable by you.

• Why does the amount in the Interim Invoice differ from the final Bill?

  The amount in the Interim Invoice reflects the outstanding charges up to the point of termination or port out request. The final Bill encompasses any balance charges incurred and payable by you for the billing period.

• How will I receive the Interim Invoice?

  The Interim Invoice will be sent to you via SMS where a link is included for you to access and download a copy of your Interim Invoice for a specific timeframe as stated in the SMS. 

• Will I receive a final Bill after the Interim Invoice?

  Yes, upon successful account termination or port-out, a final Bill will be issued to you, outlining all the charges accrued for the specific billing period.

• How can I make payment for the Interim Invoice?

  You can make payment for the Interim Invoice through our existing payment channels such as our Maxis app or Hotlink app, Maxis website (https://care.maxis.com.my/en/auth) or Hotlink website (https://selfserve.hotlink.com.my/ms/auth) or online banking via JomPAY.

• Is there a specific time frame for settling the Interim Invoice?

  To ensure a smooth termination or port-out process, we recommend settling the Interim Invoice within the designated timeframe specified in the SMS and Interim Invoice. This will help avoid any delay or disruption in processing your request.

• What happens if I don’t make payment for the Interim Invoice or failed to make payment within the specific time frame?

  If we do not receive payment for the Interim Invoice, your request for account termination or port-out from Maxis will be rejected. We advise settling the Interim Invoice promptly to avoid any disruption in the termination or port-out process.

• Why did I not receive my Interim Invoice after I submitted my port out?

  Interim Invoice for unbilled amount less than RM10 is not required. These usages will be in the final Bill which encompasses any balance charges incurred and payable by you for the billing period.