Upgrade from Hotlink Streaming / Work from Home to Hotlink Prepaid plan

EXPAND ALL COLLAPSE ALL

• Why am I being upgraded to Hotlink Prepaid plan?

  We are discontinuing your current Hotlink Prepaid Streaming / Work from Home plan from our offers. To ensure you continue to enjoy great value and connectivity, we are automatically upgrading you to the Hotlink Prepaid plan, which is a better plan designed to suit your needs with enhanced internet offers and more competitive options.

• When will this switch happen?

  Your plan will be automatically upgraded to Hotlink Prepaid plan on 6 August 2025. No action is required from your end.

• Are there any charges for this upgrade?

  No, you have been selected to upgrade to Hotlink Prepaid plan for FREE. You will receive an SMS confirmation once your plan has been successfully upgraded to Hotlink Prepaid plan.

• How will I know if my plan has been successfully switched?

  You will receive an SMS confirmation once your plan has been successfully switched to Hotlink Prepaid plan.

• What are the benefits of upgrading to Hotlink Prepaid plan?

  Upon upgrading to the Hotlink Prepaid plan, you will enjoy enhanced benefits, including:

  • More Choices & Better Value: Access a wider selection of internet passes, including affordable unlimited options like:
    • RM40 for 30 days unlimited data, hotspot & calls at 12Mbps
    • RM10 for 7 days 20GB data & unlimited calls
    • RM4 for 1 day unlimited data, hotspot & calls at 6mbps
    • And many other exciting deals are available on the Hotlink app!
  • Extended Credit Grace Period: Benefit from a longer credit grace period of 50 days, giving you more flexibility.

   

  For more details on Hotlink Prepaid plan, click here for FAQs.

• What will happen to my existing balance & pass subscriptions after I upgrade to Hotlink Prepaid plan?

  Credit Balance: Your current credit balance remains unchanged and will carry over to your new Hotlink Prepaid plan.

  Validity Period: Your validity period will be updated to align with the new plan, without reducing your remaining days.

  HotlinkMU Passes: All active HotlinkMU passes will automatically carry forward to your new plan.

  Other Mobile Internet Passes: Mobile Internet Passes not part of HotlinkMU (e.g., Work/Streaming passes) will expire when you upgrade. To ensure fairness: We’ll replace the remaining value of these passes with equivalent mobile internet passes within 24 hours of your upgrade.

  Seamless Transition: As a goodwill gesture, you’ll receive a FREE 3GB 1-Day pass after upgrading to ensure uninterrupted mobile internet usage.

  Previous Plan Benefits: Benefits tied exclusively to your old plan (e.g., Hotlink Streaming/Work from Home perks) will no longer apply after upgrading.

• What about the 5% discount for in-app purchases?

  Please be informed that the 5% discount for in-app purchases on both Google Play Store and Apple App Store will be discontinued effective 5 August 2025. This change is separate from your plan upgrade and applies to all customers previously enjoying this benefit

• Can I change my plan to any other Hotlink Plans after switching to Hotlink Prepaid plan?

  Yes, you may upgrade to Hotlink Pantas plan via Hotlink app anytime at a fee of RM2.  

  For more info about the plan:  

  Pantas Plan: https://www.hotlink.com.my/en/faq/products/prepaid-pantas/general/  

   

  To change plan on Hotlink app:

  Access Hotlink app > myHotlink > Account > (your plan name) > Change Plan