How do you charge for my Google Play™ purchases?
For Postpaid, your purchases will be billed in your next bill cycle. For Prepaid, your purchase will be deducted from your available credit.
Is there a limit to my Google Play™ purchases with Hotlink Credit or Maxis Direct Billing?
For Postpaid, the limit is RM500/month. To increase the limit, please contact customer services for assistance. For supplementary line customers, your purchase limit can only be changed by the principal line holder. For Prepaid, the limit is the credit value you have in your Prepaid account.
Can I change my purchase limit?
Yes if you are a Postpaid customer. You will need to contact our Customer Support for assistance. For supplementary line customers, your purchase limit can only be changed by the principal line holder.
Will I be informed once a payment is made?
Yes, you and your principal line holder (if any) will receive an SMS notification once payment is made. You will also receive an email notification from Google, or you can check your purchase history in your Google Wallet.
Is there a way to prevent accidental or unwanted purchases?
Yes, Google Play™ has a password protection feature that requires you to enter a password before each purchase.
You are strongly advised to turn on password protection in Google Play™ as Maxis will not be responsible for any accidental/unwanted purchases that are charged to your Maxis/Hotlink account.
To turn on password protection:
1. Open Google Play™ app on your mobile device
2. Go to the Menu icon > Settings
3. Select Require authentication for purchases and choose a setting.
4. Complete the setup by following the on-screen instructions.
Can I purchase content that is not in RM using Hotlink Credit or Maxis Direct Billing?
No, you cannot do so.
Can I purchase over WiFi?
Yes, you can. You just need to ensure your SIM is active and allow sending of SMS to shortcode 22099