Frequently Asked Questions
Version [4 December 2020]
Exclusive Hotlink offer for GRAB Front-liners
- Hotlink Prepaid Unlimited offer includes Free SIM pack redemption from any 7-Eleven outlets in Malaysia. Once the SIM pack is activated, Grab front-liners can redeem a free Petronas voucher worth RM10 at hotlink.com.my/grab
- Free 1-month bill rebate offer is applicable on Hotlink Postpaid 40 and Hotlink Postpaid 60 plan. The 1-month bill rebate will be given over 2 months (RM20 or RM30 per month).
The Offer is only eligible for registered Grab front-liner (Grab driver/ rider) with an active profile in Grab Driver App.
Yes, only 1 redemption for each offer and the offer cannot co-exist with any other offers from Hotlink.
The exclusive Hotlink offers will be published in their Grab driver app under ‘Grab benefit’.
- Redeem the ‘Free RM10 petrol voucher & Free Hotlink Prepaid Unlimited Sim Pack’ rewards unique promo code in the Grab Driver App.
- Redeem your free Hotlink Prepaid Unlimited SIM pack at any 7-Eleven outlets in Malaysia by showing the cashier your unique promo code.
- Upon SIM pack activation, visit hotlink.com.my/grab to redeem the free Petronas petrol voucher (worth: RM10).
- Key in the required details in the microsite for verification.
- Once the information is validated, you will receive an SMS on your Hotlink Prepaid phone number with the free RM10 Petronas petrol voucher within 7 working days.
- You’re required to click on the link in the SMS to activate the voucher.
- Follow the steps stated in the website to retrieve your barcode.
- Show the barcode to the cashier in Petronas station.
No. The RM10 Petronas petrol voucher is only redeemable once, regardless of the total value that you’ve pumped.
No. The RM10 Petronas petrol voucher is not exchangeable for money.
Yes. There is an expiry date for the RM10 Petronas petrol voucher. You must use the voucher no later than 28 February 2021.
No. Each Grab driver/rider ID is only eligible to one (1) RM10 petrol voucher redemption.
Do this at the point of redemption at Petronas counter.
Click on the link in the SMS to retrieve your voucher and follow the steps.
Need to get in touch with us?
Contact Hotlink Customer Service