Roam with up to 300GB high-speed internet
Enjoy 4G & 5G in Thailand, Singapore, and Indonesia with Hotlink Postpaid 70
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Everywhere is home with Hotlink Data Roaming Plans
Stay connected through the best local networks in over 100 destinations worldwide with seamless roaming and reliable international data roaming.
Affordable passes for your overseas trip
New passes are available for ASEAN, Asia Pacific, and European countries from only RM20 for 3 days! This gives you easy, affordable access to roaming data wherever you go.
Roam Like Home with Hotlink Prepaid
Get more high-speed data and hotspot in Malaysia, Indonesia, Thailand, and Singapore from only RM45/mth. This is perfect if you want simple, flexible prepaid roaming plans.
Roam Like Home with Hotlink Postpaid and 5G Internet
Enjoy 300GB high-speed data for both 4G and 5G in Thailand, Singapore, and Indonesia with no additional charges, only with Hotlink Postpaid 70.
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Find out more about International Roaming
How do I activate International Roaming on my mobile phone?
For Hotlink Prepaid customers, international data roaming is automatically activated when you activate your SIM. You don’t need to perform any additional setup. Once you arrive overseas, your phone will connect to an available partner network, and you may immediately begin using roaming data.
For Hotlink Postpaid customers, you can activate international data roaming at any time, whether you are in Malaysia or overseas, via Easy Menu:
- Dial *100#
- Select Intl Roaming
- Select Any Country
- Select Intl Roaming again
- Select ON
Once activated, your device will use the partner network at your destination, allowing you to make calls, send SMS, and use roaming data according to your selected roaming plan or pay-per-use rates.
Do I need to pay any fee for subscribing to International Roaming service on my mobile phone?
No. There is no subscription fee for activating international data roaming. You only pay for actual usage, either on a pay-per-use basis or through specific roaming plan passes (such as DataRoam Passes). Activation itself is completely free for both prepaid and postpaid users.
Can I still turn on the International Roaming service when I am already abroad?
Yes. Hotlink Prepaid customers have data roaming enabled by default, so you can turn it on in your phone settings and start using data immediately upon landing. Hotlink Postpaid customers can also activate international data roaming from overseas using the Easy Menu:
- Dial *100#
- Select Intl Roaming
- Select Any Country
- Select Intl Roaming again
- Select ON
Your phone will reconnect to the supported local network, enabling calls, SMS, and roaming data based on your roaming plan.
Which mobile prepaid roaming plan offers valued data and hotspot without additional charges?
Hotlink’s Roam-Like-Home feature lets you use your existing Internet pass quota in Singapore, Thailand, and Indonesia with no extra charges, giving you a seamless prepaid roaming experience where your home quota works just like you are in Malaysia. Here are the available Roam-Like-Home Internet Passes:
| Price | Internet Quota | Validity |
|---|---|---|
| RM60 | 70GB (4G/5G) + 30GB (5G) | 30 days |
| RM45 | 40GB (4G/5G) | 30 days |
For postpaid customers, Hotlink Postpaid 70 allows you to use your full monthly high-speed quota (up to 300GB) in Singapore, Thailand, and Indonesia at no additional cost. To activate your roaming plan, follow the steps below:
| Easy Menu | Hotlink App |
|---|---|
|
|
Once enabled, you can browse, stream, hotspot, and stay connected overseas using your existing quota.
Are there any charges for voice calls and SMS while roaming?
Yes. Voice calls and SMS while roaming are charged based on the country you are visiting. Rates vary depending on the network operator you connect to. Here’s how you can check the exact call/SMS/data rates for your destination.
- Open the Hotlink international roaming page.
- Use the country dropdown.
- Pick your destination.
- The page instantly shows all call, SMS, and international data roaming rates.
This allows you to confirm all charges before making calls or sending SMS abroad.
Can I use 5G while roaming?
Yes, 5G is available in selected countries through partner operators. To experience 5G speeds while abroad, you must meet the following requirements:
- A Hotlink Postpaid 5G plan or a 5G Internet Pass (for Prepaid).
- A valid data roaming pass for a 5G-enabled country.
- A 5G-capable device.
- A 4G LTE SIM card.
- 5G toggled ON in your device settings.
- Connection to a 5G-supported partner network.
Once these requirements are met, your phone will automatically latch onto the 5G network where available.
What is the benefit of 5G roaming plans?
Using 5G while travelling provides a significantly enhanced experience. When connected to a supported partner operator overseas, your roaming data speeds will be much faster than standard 4G, allowing:
- Quicker browsing and loading times.
- Higher-quality video streaming.
- Smoother navigation and map usage.
- Faster uploads and downloads.
- Reduced latency for video calls or work apps.
This leads to a more seamless and reliable international data roaming experience overall.
Which countries and operators support 5G roaming?
You can check all 5G-supported countries and operators through Hotlink’s international data roaming page. Select your destination and review the “Network Operator” section to see whether 5G is available.
- Open the Hotlink international roaming page.
- Use the country dropdown.
- Pick your destination.
- The page instantly shows all call, SMS, and international data roaming rates.
Do I need to pay extra to use 5G roaming?
No, you do not need to pay any additional fee beyond your existing roaming plan or roaming data pass. If the country supports 5G roaming and your plan/device is compatible, you will automatically enjoy 5G connectivity at no extra cost.
Why is 5G not working on international roaming?
5G may not work for several reasons, including:
- The country or operator does not support 5G roaming.
- You are not connected to a preferred 5G partner network.
- Your plan does not include 5G access.
- 5G is disabled in your device settings.
- Your device is not 5G-capable.
- You are in a low-coverage area.
- You are using an outdated or non-4G SIM card.
Manually switching operators may resolve the issue in some destinations.
What is data roaming?
Data roaming allows you to use the internet, apps, WAP, and MMS while you are outside Malaysia, through partner operators in the country you are visiting. This ensures you stay connected even without Wi-Fi access.
Should I keep data roaming on or off, and how do I avoid unexpected charges?
You should keep data roaming turned ON if you plan to use data overseas with an active pass or roaming plan. This allows you to use apps, maps, messaging, hotspot, and social platforms continuously. To avoid unexpected charges:
- Always purchase a Data Roam Pass before or upon arrival.
- Monitor your usage in the Hotlink app.
- Ensure your phone is connected to a preferred partner network.
- Avoid using pay-per-use roaming data unless necessary.
Hotlink’s passes allow you to continue using basic roaming data at a reduced speed after your quota is finished, with no extra charges. To check international roaming rates:
- Open the Hotlink international roaming page.
- Use the country dropdown.
- Pick your destination.
- The page instantly shows all call, SMS, and international data roaming rates.
Do I need to register in order to use data roaming when I am overseas?
For Hotlink Prepaid customers, data roaming is provisioned by default. Just turn on Data Roaming in your phone settings and buy a roaming pass if needed.
For Hotlink Postpaid customers, you must activate International Roaming.
How to activate (Postpaid):
- Dial *100#
- Select Intl Roaming
- Select Country
- Select Intl Roaming again
- Turn ON
How to check if it’s activated:
- You’ll get a confirmation SMS.
- Dial *100# → Intl Roaming to confirm it shows ON.
- In the MyHotlink app, roaming will show as active.
- When overseas, your phone should connect to a partner network and show an R/Roaming icon.
Turn on data roaming in your phone settings (Android/iOS) for it to work.
Is there a minimum credit amount that I must maintain on my Hotlink to use data while roaming?
Prepaid customers must have at least RM10 credit to use prepaid roaming features and roaming data. Postpaid users only need to maintain an active line.
How can I get help if I experience issues with data roaming while travelling overseas?
You can reach Hotlink support anytime while abroad through the following channels:
Chat with Us
- Get 24/7 assistance via Hotlink’s WhatsApp at +6012-345 1123.
- You can save the number or click to start a chat directly.
Give Us a Call
- Dial 123# from your Hotlink/Maxis mobile line.
- Or call +603-7492 2123 (standard international call charges apply).
These options let you manage your account, get technical support, or resolve roaming issues while travelling.
What is a Data Roam Pass?
A Data Roam Pass provides roaming data access when travelling abroad. Users can choose between single-country and multi-country passes depending on their destination and duration.
Single-Country Passes:
| Duration |
Countries / Regions | Price |
|---|---|---|
| 1 Day | ASEAN Other Countries |
RM10 RM38 |
| 3 Days | Singapore (SG) Thailand (TH) Indonesia (ID) |
RM12 RM12 RM12 |
| 7 Days | Singapore (SG) Thailand (TH) Indonesia (ID) |
RM20 RM20 RM20 |
Multi-Country Passes:
| Duration |
Countries / Regions | Price |
|---|---|---|
3 Days |
ASEAN (9 countries) APAC (16 countries) |
RM20 RM30 |
| 7 Days | SG / TH / ID ASEAN APAC Europe |
RM20 RM30 RM50 RM50 |
| 14 Days | Europe (33 Countries) |
RM70 |
How do I subscribe to a Data Roam Pass?
You can subscribe to a Data Roam Pass either automatically by turning ON data roaming, or manually via Easy Menu:
- Dial *100#
- Select Intl Roaming
- Select Any Country
- Buy Pass
This ensures your roaming plan is active before using data abroad.
Will I be notified on the subscription status?
Yes. You will receive an SMS as soon as your Data Roam Pass is activated, whether it was auto-subscribed or manually activated. You can also check your subscription status anytime by dialling *100# and then selecting Roaming Status, or by opening the Hotlink app, where you can view your pass validity and remaining data usage.
What does the Data Roam Pass offer?
The pass provides mobile internet access abroad using roaming data from partner operators. Once your quota is fully used, you may continue browsing at reduced speeds without additional charges, ensuring uninterrupted basic connectivity.
Can I restore my data speed after my quota is finished?
Yes. To restore full-speed roaming data, simply purchase an additional Data Roam Pass using the following steps:
- Dial *100#
- Select International Roaming
- Select Country
- Buy Data Pass
This immediately restores your high-speed quota under your chosen roaming plan.