5G Roaming

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• Can I use 5G while roaming?

  Yes, 5G is available in selected countries through partner operators. To experience 5G speeds while abroad, you must meet the following requirements:

  • A Hotlink Postpaid 5G plan or a 5G Internet Pass (for Prepaid).
  • A valid data roaming pass for a 5G-enabled country.
  • A 5G-capable device.
  • A 4G LTE SIM card.
  • 5G toggled ON in your device settings.
  • Connection to a 5G-supported partner network.

  
  Once these requirements are met, your phone will automatically latch onto the 5G network where available.
  

• What is the benefit of 5G roaming plans?

  Using 5G while travelling provides a significantly enhanced experience. When connected to a supported partner operator overseas, your roaming data speeds will be much faster than standard 4G, allowing:

  • Quicker browsing and loading times.
  • Higher-quality video streaming.
  • Smoother navigation and map usage.
  • Faster uploads and downloads.
  • Reduced latency for video calls or work apps.

  
  This leads to a more seamless and reliable international data roaming experience overall.

• Which countries and operators support 5G roaming?

  You can check all 5G-supported countries and operators through Hotlink’s international data roaming page. Select your destination and review the “Network Operator” section to see whether 5G is available.

  • Open the Hotlink international roaming page.
  • Use the country dropdown.
  • Pick your destination.
  • The page instantly shows all call, SMS, and international data roaming rates.
    

• Do I need to pay extra to use 5G roaming?

  No, you do not need to pay any additional fee beyond your existing roaming plan or roaming data pass. If the country supports 5G roaming and your plan/device is compatible, you will automatically enjoy 5G connectivity at no extra cost.
  

• Why is 5G not working on international roaming?

  5G may not work for several reasons, including:

  • The country or operator does not support 5G roaming.
  • You are not connected to a preferred 5G partner network.
  • Your plan does not include 5G access.
  • 5G is disabled in your device settings.
  • Your device is not 5G-capable.
  • You are in a low-coverage area.
  • You are using an outdated or non-4G SIM card.

  
  Manually switching operators may resolve the issue in some destinations.

• Is there any additional charges to use 5G roaming compared to non-5G roaming?

  5G roaming will not have any additional charges.