Hotlink Postpaid eSIM Exclusive RM35 TNG eWallet Credit Campaign

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• What is the Hotlink Postpaid eSIM Exclusive RM35 TNG eWallet Credit Campaign?

  Hotlink is offering Touch’nGo eWallet credit of RM35 to customers who sign up and successfully activate a new line on eSIM with the following rate plans, Hotlink Postpaid 30, 45, 60, or 70 plans via the Hotlink Online Store. Rewards are given on a first-come, first-served basis during the campaign period.
  

• What is the campaign period?

  The campaign runs from 16 December 2025 until 30 April 2026 (both dates inclusive).
  

• Who is eligible for this campaign?

  Eligibility criteria:

  • Subscribe to Hotlink Postpaid 30, 45, 60 or 70 (“Participating Hotlink Plan”) via Hotlink Online Store.
  • Select eSIM as your preferred SIM type.
    NOTE: Both new and existing Hotlink customers who meet the criteria above are eligible.

• Which types of new line activations qualify for the reward?

  New Registration includes new number activation, Port-In, and conversion from Hotlink Prepaid-to-Hotlink Postpaid. All are eligible for the reward. For clarity, Maxis Postpaid change to Hotlink Postpaid is not eligible.
  

• Does the campaign apply to purchases made at any Maxis retail outlet?

  No. This reward is exclusively for online sign-ups via the Hotlink Online Store.
  

• How will customers receive the Touch ‘n Go eWallet credit?

  You will receive the RM35 Touch’nGo eWallet credit according to the activation and fulfilment schedule below:
  

  Group	Activation Period	Fulfilment Date	Re-attempt (if first attempt fails)
  1	16 Dec 2025 – 31 Dec 2025	By 9 Jan 2026	15 Jan 2026, 22 Jan 2026
  2	1 Jan 2026 – 31 Jan 2026	By 10 Feb 2026	19 Feb 2026, 26 Feb 2026
  3	1 Feb 2026 – 28 Feb 2026	By 10 Mar 2026	19 Mar 2026, 26 Mar 2026
  4	1 Mar 2026 – 31 Mar 2026	By 9 Apr 2026	16 Apr 2026, 23 Apr 2026

  • You will be notified via the Touch’nGo eWallet app (“Inbox” > “Activities”) once credit is received
  • If initial fulfilment fails, Maxis will notify you by SMS and re-attempt crediting twice, as per schedule above.
  • You must download the Touch’nGo app and register an account using the newly registered mobile number to receive the credit.
    

• What is the maximum number of Touch’nGo eWallet rewards an individual NRIC may receive under this campaign?

  • The campaign is capped at 300 eligible redemptions overall.
  • Each NRIC is limited to one (1) RM35 TNG eWallet credit reward.
    

• Who should customers contact for Touch’nGo eWallet credit issues?

  For Touch’nGo eWallet credit enquiries, customers may contact Touch’nGo eWallet at:
  

  • Email: cfmssupport@tngdigital.com.my
  • Phone: +603 5022 3888 (Mon-Sun, 7.00am – 10.00pm)
  • Submit a request via the Touch ’n Go eWallet Help Centre.

• What is the validity period of the Touch’nGo eWallet credit?

  Your RM35 reward credit never expires! Enjoy using it anytime.
  To ensure smooth delivery:

  • Register your Touch 'n Go account using your new Maxis number
  • Check "Inbox > Activities" in your Touch 'n Go app
  • Note your fulfilment date from the schedule above
  • Still missing? Contact Touch 'n Go support:
    • Email: cfmssupport@tngdigital.com.my
    • Call: 03-5022 3888 (7am-10pm daily)
    • In-app Help Centre
      

• What are the steps to activate the eSIM if I purchase the line via Hotlink Online Store?

  Please refer to the steps as below:

  1. Select eSIM type during your purchase on the Hotlink Online Store
  2. Receive the confirmation email with the subject "Your eSIM [number] is ready to install!"
  3. Click on the "INSTALL eSIM NOW" button in the email.
  4. Open the Hotlink app and navigate to the "Activate eSIM" section.
     Note: If you’re new customer need to download the Hotlink App
  5. Fill in the required information:
     • ID Type
     • ID Last 6 Digits
     • Invoice ID (from Maxis Invoice email)
  6. Click "SUBMIT" to proceed with the installation.
  7. Once installation is successful, the network activation will begin automatically.