Alert: Beware of

Alert: Beware of

SMS Scam Purporting to be from Maxis

As directed by MCMC, person-to-person SMS with URL link will be blocked effective 2 May 2023.

SMS with URL link will be blocked effective 2 May 2023.

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Important Update: Changes to General Terms and Conditions of Services(s) – Hotlink Consumer. Learn More.

Hotlink Consumer: Terms & Conditions Updated. Learn More.

Frequently Asked Questions

Hotlink Online Exclusive Deals Campaign Extension

  • Maxis will reward Touch’nGo eWallet credit worth RM50 to the first 500-customers that sign up and successfully activated new lines on Hotlink Postpaid 45 Plan under this Campaign; on a first-come, first-served basis from 24 April 2024 until 31 July 2024 (both dates inclusive).

  • The campaign will be held from 24 April 2024 until 31 July 2024 (both dates inclusive).

  • This campaign is open to all new & existing customers who purchase the following plans under this Campaign at Hotlink Online Store:

    1. Hotlink Postpaid 45 (Referred to as “Participating Hotlink Plan”).
  • No, this reward is available exclusively ONLINE at Hotlink Online Store.

  • You will receive the Touch’nGo eWallet credit in your Touch’nGo eWallet account by 12th August 2024. You may check the notification at your eWallet profile, tap at "Inbox" followed by "Activities".

    In the event Maxis’ attempt to fulfil the reward on 12th August 2024 is unsuccessful, Maxis will send a SMS to the Registered Mobile Number of the relevant Participant(s) notifying the same and re-attempt crediting the reward twice on a weekly basis (i.e., by 19th August 2024 and 26th August 2024 respectively).

    Prior to this, please download the Touch’nGo app and register an account with your newly registered mobile number to receive the free credit.

    For Touch’nGo eWallet credit enquiries, you may contact Touch’nGo eWallet at the following channels:
    Email:   cfmssupport@tngdigital.com.my
    Phone: +603 5022 3888 (Mon-Sun 7.00am – 10.00pm)

    or

    Submit a request to the Touch’nGo eWallet Help Centre here.

  • There’s no expiry date for the eWallet credit to be used.

Need to get in touch with us?

Contact Hotlink Customer Service