Hotlink Prepaid Loyalty Program FAQs

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• 1. What is the Hotlink Prepaid Loyalty Program?

  The Hotlink Prepaid Loyalty Program is an exclusive offer for selected Hotlink Prepaid subscribers.

  If you join the Program, you'll receive FREE data or extra credit whenever you make an eligible reload during your 6-month Program period.

• 2. How do I join the Hotlink Prepaid Loyalty Program?

  The Program is available by invitation only to selected Hotlink Prepaid subcribers.

  If you're eligible, you'll receive an SMS invitation. Simply reply YES to the SMS to join the Program.

• 3. What rewards will I receive?

  You'll receive rewards when you make eligible reloads during your Program period.

  For example:

  • Reload RM10 or RM20 in a single transaction to receive the applicable reward.
  • Reload RM30 or more in a single transaction to receive the applicable reward.

  The reward amount and validity period may vary depending on the offer available to your account. Please refer to the SMS notification you receive for the specific reward details.

• 4. How long does the Hotlink Prepaid Loyalty Program last?

  Your Hotlink Prepaid Loyalty Program will last for 6 months from the date you successfully join the Program.

• 5. Can I change to another Hotlink Prepaid plan while participating in the Hotlink Prepaid Loyalty Program?

  Yes. You may change to another eligible Hotlink Prepaid plan while participating in the Hotlink Prepaid Loyalty Program.

  Your Program benefits will continue throughout the remaining Program period.

• 6. Can I upgrade from Hotlink Prepaid to Hotlink Postpaid or Maxis Postpaid while participating in the Hotlink Prepaid Loyalty Program?

  Yes. However, the Hotlink Prepaid Loyalty Program is only available for Hotlink Prepaid subscriber. Any remaining Program benefits cannot be transferred to your new Postpaid account.

• 7. Can I transfer ownership of my Hotlink number to someone else while participating in the Hotlink Prepaid Loyalty Program?

  Yes. Before the ownership transfer can be processed, your participation in the Hotlink Prepaid Loyalty Program must be cancelled.

  Once the ownership transfer is completed, the Program benefits will no longer apply to that number.

  For assistance, visit a Maxis Centre or contact Customer Care.

• 8. Can I leave the Hotlink Prepaid Loyalty Program before it ends?

  Yes. You may leave the Program at any time without any cancellation fee or penalty.

  To leave the Program:

  • Visit any Maxis Centre
  • Contact Maxis Customer Care at 1-800-82-1123
  • Dial 123 from your Hotlink number

  Once your participation is cancelled, you will no longer be eligible for Program benefits.

• 9. Can I renew the Program after it expires?

  No. The Hotlink Prepaid Loyalty Program is a limited promotional offer available only to selected customers.

  Once your 6-month Program period ends, it cannot be renewed or extended.

• 10. How do I check if I'm still participating in the Program?

  You may contact Maxis Customer Care or visit a Maxis Centre to confirm your participation status and remaining Program period.

• 11. What happens if I don't reload for a period of time during the Program?

  Your participation in the Program will remain active until the end of your 6-month Program period, unless you choose to leave the Program.

  Simply make an eligible reload at any time during the Program period to enjoy the applicable reward.

• 12. Will my rewards expire?

  Yes. The validity period of your rewards depends on the specific offer available to your account.

  Please refer to the SMS notification or reward confirmation message for the applicable validity period.