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Frequently Asked Questions

Hotlink 4G LTE - VoLTE

  • VoLTE is Voice over LTE, voice calling on the 4G network. It allows users to stay on the 4G network during voice calls. Get ultra-clear voice quality, reduced background noise, and the ability to surf at 4G speeds even while on a call with VoLTE on our 5G-ready network.

  • With VoLTE, you will enjoy superior call quality and shorter call set-up time. On top of that, you will be able to use mobile data at 4G speed when you’re making a call. 

  • There are no additional charges. VoLTE calls will be charged in the same manner as 3G voice calls.

  • VoLTE will be made available to Hotlink users in phases as per the below schedule. Users will be informed via SMS

    1. Hotlink Postpaid user, start from 16 Oct 2020;
    2. Hotlink Prepaid Unlimited & Video user, start from 15 Mar 2021;
    3. Hotlink Prepaid user all rate plans, start from 31 July 2021.
    1. Your mobile device supports VoLTE and you have enabled it;
    2. You are within 4G coverage.
  • Here are the steps from your phone :
    Setting  >  Mobile Network >  Mobile Data > Enable Volte

    Steps may differ for different device, please speak to your device provider for more information on how to activate VoLTE for your phone.

    For iOS devices: -
    iOS 14.5 onwards, iPhone users will not need to enable VoLTE, it will be default on
    iOS 14.5 will be available in mid April 2021.
    iOS 13.2 - iOS 14.4, iPhone users will need to manually enable VoLTE on their phone

  • VoLTE is both device and network dependent. You will be able to make VoLTE call if your next smartphone supports it.

  • No, Apple Watch is not supported for now but it will be available in mid April 2021.

  • iPhone 7 onwards running on iOS 13.1 and above and selected Android mobile phones are enabled to use VoLTE.
    Click here for devices available for VoLTE.

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