*Subject to eligibility
Frequently Asked Questions
Hotlink 4G LTE - VoLTE
VoLTE is Voice over LTE, voice calling on the 4G network. It allows users to stay on the 4G network during voice calls. Get ultra-clear voice quality, reduced background noise, and the ability to surf at 4G speeds even while on a call with VoLTE on our 5G-ready network.
With VoLTE, you will enjoy superior call quality and shorter call set-up time. On top of that, you will be able to use mobile data at 4G speed when you’re making a call.
There are no additional charges. VoLTE calls will be charged in the same manner as 3G voice calls.
VoLTE will be made available to Hotlink users in phases as per the below schedule. Users will be informed via SMS
- Hotlink Postpaid user, start from 16 Oct 2020;
- Hotlink Prepaid Unlimited & Video user, start from 15 Mar 2021;
- Hotlink Prepaid user all rate plans, start from 31 July 2021.
- Your mobile device supports VoLTE and you have enabled it;
- You are within 4G coverage.
Here are the steps from your phone :
Setting > Mobile Network > Mobile Data > Enable Volte
Steps may differ for different device, please speak to your device provider for more information on how to activate VoLTE for your phone.
For iOS devices: -
iOS 14.5 onwards, iPhone users will not need to enable VoLTE, it will be default on
iOS 14.5 will be available in mid April 2021.
iOS 13.2 - iOS 14.4, iPhone users will need to manually enable VoLTE on their phone
VoLTE is both device and network dependent. You will be able to make VoLTE call if your next smartphone supports it.
No, Apple Watch is not supported for now but it will be available in mid April 2021.
iPhone 7 onwards running on iOS 13.1 and above and selected Android mobile phones are enabled to use VoLTE.
Click here for devices available for VoLTE.
Need to get in touch with us?
Find answers from our FAQ or contact Maxis Customer Service via these channels