Frequently Asked Questions
Hotlink RED - Non-Stop Internet pass
Hotlink RED customers who purchase any Internet Pass will be eligible to redeem FREE non-stop high speed internet on their favourite social, chat or video apps. Just choose among the Non-Stop RED Social, Non-Stop RED Chat and Non-Stop Video Midnight Pass to enjoy unlimited high-speed internet on the following apps:
PASS NAME AUTO-RENEWAL FREE INTERNET USAGE APPLICABLE TO SELECTED APPLICATIONS RED SOCIAL No
RED CHAT No
1am to 7am daily
The Non-stop internet pass is only redeemable via the Hotlink app and UMB. Once you receive SMS confirmation, you can start enjoying your FREE non-stop high speed internet on your favourite apps.
If there are pages within an application that is hosted by a third party, internet usages on those pages will not be drawn from the FREE Non-Stop Internet passes but will be drawn from the base internet pass.
Please note that P2P and VOIP/Video calls on Facebook and WhatsApp are excluded from the Non-Stop RED Passes and browsing on NJOI or browse any of the 5 video apps outside of the 1am to 7am window are excluded from Non-Stop Video Midnight Pass.
The FREE non-stop high speed internet validity will start from the time of redemption and will end according to the base Internet Pass that you purchased. For example, if you bought a weekly RM10 internet pass which expires in 7 days and you redeem your FREE RED Social on the same day, your FREE RED Social will expire the same time as your base weekly Internet Pass.
Yes you may tether to other devices. However, there will be a speed cap of 5mbps applied to the tethered data.
Yes, the Non-Stop Internet passes are stackable. For example, if you buy two of the selected Mobile Internet passes, you will be able to redeem any two of the Non-Stop Internet passes.
RED SOCIAL PASS
The free Non-Stop RED Social Pass is subject to a Fair Usage Policy (FUP) of 20GB (weeky/monthly pass) or 4GB (daily pass) during the active validity period of the Non-Stop RED Pass. Upon exceeding this FUP, your data usage on this pass shall be throttled to the speed of 512KBps only from 8:00pm to 11.59pm daily until the pass expires. Usages during other periods of the day will be unaffected without speed capping throughout the entire validity of the pass. This above exercise is to ensure fairness of usage and experience to all the Maxis/ Hotlink subscribers sharing the same network.
RED VIDEO PASS
The Non-Stop RED Video Pass is free and only applicable for usages between 1am to 7am daily for you to browse on the selected applications mentioned in the table above. Usages beyond 1am to 7am will be deducted from the next available internet pass. If you do not have any other available active internet pass, you will not be able to access the internet.
The Non-Stop RED Video Pass is subject to a monthly Fair Usage Policy (FUP) of 1TB per month. Upon exhaustion of the FUP quota, internet quota will be deducted from the next available internet pass. If you do not have any other available active internet pass, you will not be able to access the internet.
RED CHAT PASS
The Non-Stop RED Chat Pass is subject to a monthly Fair Usage Policy (FUP) of 1TB per month. Upon exhaustion of the FUP quota, internet quota will be deducted from the next available internet pass. If you do not have any other available active internet pass, you will not be able to access the internet.
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Contact Hotlink Customer Service