Hotlink Postpaid East Coast & East Malaysia

EXPAND ALL COLLAPSE ALL

• What is the Hotlink Postpaid East Cost & East Malaysia Offer?

  Hotlink Postpaid East Coast & East Malaysia (ECEM) offers provides more value for Hotlink Postpaid 60 & Hotlink Postpaid 70. These offers are only applicable for Hotlink Postpaid 60 & 70 registrations performed at Maxis stores in East Coast (Kelantan, Terengganu, and Pahang) & East Malaysia (Sarawak, Sabah & Labuan) regions only.

  Below table summarizes what you’ll get with this offer: -

  Rate Plan	East Coast	East Malaysia
  Hotlink Postpaid 60	Monthly Bill Rebate of RM10 for 12 Months	Monthly Bill Rebate of RM20 as long as you stay active on Hotlink Postpaid 60
  Hotlink Postpaid 70	Monthly Bill Rebate of RM10 for 12 Months	Monthly Bill Rebate of RM10 as long as you stay active on Hotlink Postpaid 70 Unlimited 5G Internet for 24 Months*

  *The Fair Usage Policy of the Unlimited 5G Internet is capped at 1,000GB/month

• How long is the offer period?

  East Coast – 19 March 2023 until 30 June 2024
  East Malaysia – 11 October 2023 until 31 March 2024

• How do I know if I am eligible to sign up for this offer?

  This offer is open to all existing or new Maxis/ Hotlink customers who are: -

  • Malaysian or non-Malaysian aged 18 years old and above
  • Registering a new* Hotlink Postpaid 60/ 70 at Maxis stores in ECEM region under Hotlink Individual or Business Individual account
     

  *New – register for a new number, change from existing Hotlink Prepaid to Hotlink Postpaid, change from other local providers (port-in) & change from current Hotlink Postpaid 30/ 40

• What will I get with Hotlink Postpaid 60 and 70 apart from this offer?

  	Hotlink Postpaid 60	Hotlink Postpaid 70
  Monthly Commitment (before bill rebate, exclusive of 6% SST)	RM60/month	RM70/month
  4G-supported plan	Yes	Yes
  5G-supported plan	No	Yes
  Pre-allocated Quota	50GB/month	70GB (4G/5G)/month 35GB (5G only)/month
  High-speed Internet for all usage	Yes	Yes
  Unlimited Call & SMS	Yes	Yes

• Are there any payment required to sign up for this offer?

  For each of new Hotlink Postpaid line, you are required to pay either one of the below:

  Malaysian with MyKad (NRIC)	Non-Malaysian with Passport
  RM30 will be charged as an advance payment. The advance payment will be used to offset against the first month’s invoice and any extra will be carried forward to the following month.	A deposit of RM150. The deposit will be refunded upon closure of your Hotlink Postpaid account.

  NOTE – if you are converting to Hotlink Postpaid from Hotlink Prepaid and you have a credit balance, you will still need to pay either one of the above. And the credit balance will be reflected in your first bill

• How does the monthly bill rebate and unlimited 5G internet work?

  The monthly bill rebate shall be credited into your Hotlink Postpaid monthly bill, deducting your monthly commitment fee while unlimited 5G internet allows you to enjoy 5G quota unlimitedly on Hotlink Postpaid 70*
  
  *The Fair Usage Policy of the Unlimited 5G Internet is capped at 1,000GB/month. For more info on 5G, click HERE

• Can I enjoy this offer for all my Hotlink Postpaid lines?

  This offer is only applicable for Hotlink Postpaid 60 / 70 and if you have met the criteria. If yes, you will be able to enjoy this offer for all your Hotlink Postpaid 60 / 70 lines. Kindly take note that the total lines for Hotlink Postpaid per NRIC/ Passport is five (5).

• I am an existing Hotlink Postpaid 30 user, can I enjoy this offer?

  You are welcome to enjoy this offer. Simply walk into your nearest Maxis store in ECEM and upgrade your plan to Hotlink Postpaid 60 or 70.

• I am an existing Hotlink Postpaid 60/ 70 user, can I enjoy this offer

  If you are using Hotlink Postpaid 60, you may upgrade to Hotlink Postpaid 70 to enjoy this offer. However, if you are on Hotlink Postpaid 60/ 70 and wish to stay on the current rate plan, we are sorry that this offer is only for new registration, port-in or change from Hotlink Prepaid / Hotlink Postpaid 30 and 40 to Hotlink Postpaid 60/70.

• What will happen to my rebate & unlimited 5G internet if my line is barred?

  When your line is barred, the rebate will continue to be reflected in your bill, but you will not be able to use your internet.

• What will happen to my rebate & unlimited 5G internet if my line is suspended?

  When your line is suspended, your service and other benefit (s) will also be suspended. This will continue for the remaining balance once your line has been reactivated.

• How much is the monthly commitment fee that I need to pay if I subscribe to this offer?

  East Coast – RM50/month* for Hotlink Postpaid 60 and RM60/month* for Hotlink Postpaid 70.
  East Malaysia – RM40/month* for Hotlink Postpaid 60 and RM50/month* for the first 6 months and RM60/month* subsequently for Hotlink Postpaid 70.
  
  *This fee is excluding the 6% of service tax.

• When I subscribe to Hotlink Postpaid plan for the first time, will I be charged prorated?

  Your monthly commitment fee and rebate given will be prorated on the first month.

• Will I be contracted with this offer?

  No, you will not be contracted with this offer.

• Can I take up device contract on Hotlink Postpaid 60/ 70?

  Yes, however we are sorry that the rebate that you are enjoying will be forfeited but if you are on Hotlink Postpaid 70, the unlimited 5G internet will continue up to 24 months.

• What will happen to my rebate and unlimited 5G internet if I change to other than Hotlink Postpaid 60/ 70 or transfer its ownership to someone’s else name?

  We are sorry that the rebate and unlimited 5G internet will be forfeited.

• Can I terminate my line after opting for this offer for some reason?

  We are sorry that you are terminating your service for some reason. Yes, you can, and all the benefit (s) will be forfeited.