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Frequently Asked Questions

Hotlink Postpaid Zerolution

  • Hotlink Postpaid Zerolution is a smart device ownership program that allows you to purchase a device with RM0 upfront payment* and pay for it over 24 months.

    *Subject to eligibility, advance payment may be applicable.

    Please refer to Terms and Conditions for more details.

  • The Hotlink Postpaid Zerolution program is currently offered on limited time basis to selected customers on invitation.  Customers who are invited are subjected to eligibility and meet our credit requirements.

  • With Hotlink Postpaid Zerolution you can paid off device purchase on monthly installments while device payment is collected upfront for Normal Device Contract.

    Please refer to the Terms and Conditions for more details.

  • You are allowed to sign up for ONLY one (1) Hotlink Postpaid Zerolution per NRIC.

  • Yes, you may sign up for only one (1) Normal Device Contract if you have signed up for a Hotline Postpaid Zerolution contract.

    Do note to sign up for a Hotlink Postpaid (plan only or with any Device Contract:

    • You must be 18 years and above and meet our credit requirements.
    • Maximum 2 mobile lines on Hotlink Postpaid plans per NRIC.
  • No, it is currently not offered with Hotlink Postpaid Zerolution at the moment.

  • If your device is lost or stolen, you may call us at 123 to block the IMEI of the Device.

    You are responsible for any loss, theft or damage to the Device always and shall continue to pay the Zerolution Monthly Instalment for the Commitment Period and Extended Period.

  • Yes. You are welcome to upgrade your rate plan to any Maxis Postpaid plan with higher commitment.

    However, downgrading your rate plan OR changing your rate plan to a non-eligible plan will be recognized as early termination for your Hotlink Postpaid Zerolution contract.

  • We are sorry that you are terminating your contract; please walk into any Maxis Store and we will assist you accordingly.

    Tip: Early termination of your Hotlink Postpaid Zerolution contract will require you to pay the remaining balance device charges.

    You may refer to the Terms and Conditions for more details.

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