Alert: Beware of

Alert: Beware of

SMS Scam Purporting to be from Maxis

As directed by MCMC, person-to-person SMS with URL link will be blocked effective 2 May 2023.

SMS with URL link will be blocked effective 2 May 2023.

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Important Update: Changes to General Terms and Conditions of Services(s) – Hotlink Consumer. Learn More.

Hotlink Consumer: Terms & Conditions Updated. Learn More.

Frequently Asked Questions

Hotlink Prepaid 5G Access Pass

5G Access Pass

  • 5G access pass is a 30 days pass that allows you to have access to Malaysia's new 5G network and is available for all Hotlink Prepaid plans

  • During limited time promotion of 5G Access Pass, you may enjoy the Hotlink Prepaid 5G Access Pass without any additional charges or fees. This pass is non auto renewable, to continue surfing on 5G speed, subscribe a new 5G access pass via Hotlink app after pass expiry.

  • You can subscribe to 5G access pass from Hotlink app.

  • All Hotlink Prepaid customers are eligible to subscribe 5G access pass.

  • No, 5G access pass has no internet quota.

  • No, you can only have one active 5G access pass at one time. Please subscribe a new 5G access pass after expiry of existing 5G access pass

  • Yes, you will be able to enjoy 5G while roaming in selected 5G enabled countries if you have the following:

    1. Add on the 5G access pass to any Hotlink Prepaid eligible rateplans;
    2. Purchased a data roaming pass in a 5G enabled roaming country, check here;
    3. 4G LTE SIM. To check, just dial *100*6*1*4# from your phone and
    4. Have 5G settings enabled on your device.

5G Coverage

  • 5G coverage is expanding progressively, do check the coverage map for its latest coverage areas here.

  • Yes, you will be able to enjoy 5G while roaming in selected countries if you meet all the following requirements:

    1. An active 5G access pass or subscribed to 5G internet pass;
    2. Purchased a data roaming pass in a 5G enabled roaming country, check here;
    3. Enabled 5G settings on your device; and
    4. Using 4G LTE SIM. To check, just dial *100*6*1*5# from your phone.
  • Please visit the International Roaming section of Hotlink website at https://www.hotlink.com.my/en/services/international-roaming/ and select the country list. You may find out in "Network Operator" for country that has 5G roaming and operator(s) that able to support 5G roaming

  • You need to have all the following in order to connect to 5G network:

    1. Active 5G access pass or subscribed to 5G internet pass
    2. 5G coverage. To check 5G coverage, click here
    3. 4G LTE SIM. To check, just dial *100*6*1*5# from your phone
    4. Enabled 5G settings on your device

Supporting Devices & SIM card

  • For iOS: under Setting > Cellular > Cellular Data Options > Under Voice & Data > Select 5G if you would like to turn on 5G. To turn off 5G, select 4G.

    For Android: under Setting > Connections > Mobile Network > Network Mode > Select 5G/4G/3G/2G to turn on 5G. To turn off 5G, select 4G/3G/2G.

  • No. You can connect to 5G network if you are using 4G LTE SIM.

  • To check, just dial *100*6*1*5# from your phone.

  • You may request for a new SIM card at your nearest Maxis/Hotlink store. Prevailing charges for SIM card replacement may apply.

5G internet speed and usage

  • No, 5G does not cause any incremental data usage, however you will be able to download and upload at faster speeds

  • 5G is expected to be much faster than 4G while offering lower latency and better bandwidth. However, data speed that you experience in 5G network also depends on your data pass, if it has any speed cap.

    Data limit is as per the data allocation according to your internet pass.

  • Yes, you can use any of speed cap pass on 5G network. However, your data speed on 5G network will depend on speed cap of your data pass. Example:

    Scenario 1: You have subscribed to Hotlink unlimited data 30-days (6Mbps) pass
    Your data speed will be capped at 6Mbps in both 5G & 4G network

    Scenario 2: You have subscribed to Hotlink unlimited data 30-days (6Mbps) pass with high speed from 2am-2pm
    From 2am to 2pm, Your data speed will have no speed cap in both 5G & 4G network.
    From 2pm to 2am, your data speed will be capped at 6Mbps in both 5G & 4G network

    Scenario 3: You have subscribed to 5GB high speed pass and Hotlink unlimited data 30-days (6Mbps) pass
    Your data speed will have no speed cap when you using data quota from 5GB high speed add-on pass. However, you data speed will be capped at 6Mbps when you fallback to using data quota from Hotlink unlimited data 30-days (6Mbps) pass

  • You may purchase high-speed add on pass to unlock data speed on 5G network. Your data usage on high speed add on pass will have no speed cap in both 5G & 4G network.

Need to get in touch with us?

Contact Hotlink Customer Service