Jaringan Prihatin | Claim up to RM300 subsidy on Maxis & Hotlink plus FREE 60GB/mth now!

Jaringan Prihatin | Up to RM300 subsidy + FREE 60GB/mth

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here.

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Access your needs at our Self Care Portal. Read more

here

Frequently Asked Questions

Hotlink Prepaid Unlimited - Unlimited Internet Passes

  • All active subscribers on Hotlink Prepaid Unlimited plan can purchase any of the Unlimited Internet Passes.

  • There are 4 types of Unlimited Internet Passes:

    Unlimited Internet Passes Price Validity Internet Quota Voice Call Quota
    Unlimited internet and calls (18Mbps) 30-day RM60 30days

    Unlimited

    (18Mbps)

    Unlimited
    Unlimited internet and calls (6Mbps) 30-day RM45 30 days

    Unlimited

    (6Mbps)

    Unlimited internet and calls (3Mbps) 30-day RM35 30 days

    Unlimited

    (3Mbps)

    Unlimited internet and calls (3Mbps) 7-day RM12 7 days
    Unlimited internet and calls (3Mbps) 1-day RM3 24 hours
  • Download Hotlink app from Google Play/App Store to purchase and manage all internet passes. Alternatively, you may dial *100#.

  • No, the Unlimited Internet Passes are for usage on your smartphone only. You may purchase Hotspot pass at RM5 for 30 days to enjoy unlimited Hotspot. Click Add-on Hotspot Pass for more info. 

  • There is no quota limit to the Unlimited Internet Passes, you will enjoy high speed internet and upon reaching the limit for Fair Usage Policy, you will surf on reduced speeds.

  • We offer unlimited internet with Fair Usage Policy (FUP). Upon reaching the FUP limits, users will be informed that they will be surfing on a reduced speed until the pass expires.

    The FUP limit varies for each internet pass; 5GB for daily pass, 15GB for weekly pass and 50GB for monthly passes for high speed internet and there’s no quota limit for surfing on reduced speed.

    The reduced speed is capped at 512kbps which allows fairly good user experience for video streaming on standard definition, social media apps, internet browsing, etc.

  • The Unlimited Internet Pass with faster speed will take precedence.
    E.g. you have an existing Unlimited Internet and Calls (3Mbps) 30-day pass. You purchase another Unlimited Internet and Calls (6Mbps) 30-day pass. All internet browsing will now be at 6Mbps instead of 3Mbps.

  • No.

  • Ookla speed test will show the actual speed of Maxis’s network at your area without speed cap of your purchased Unlimited Internet Pass of 3Mbps, 6Mbps or 18Mbps.

    In order to unlock and enjoy the uncapped speed, you may purchase our Add-on Internet Passes.

Need more information on our Hotlink plans?

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels