Frequently Asked Questions
Benefits
FREE 10GB Monthly Video Quota
-
Weekly 2.5GB: Refreshed every 7 days from activation.
Tethering: Allowed at 5Mbps (excludes FREE Social Chat).
-
Unused data expires weekly (no rollover).
FREE YouTube Pass
-
Purchase eligible passes (e.g. 8GB/30 Days for RM35) → Redeem YouTube Passes via MyRewards on the Hotlink App.
Example: Purchase 8GB/30 Days (RM35) → Redeem 16GB YouTube Pass.
-
You can only redeem once per eligible pass purchase.
You can buy multiple eligible pass to redeem more and it is stackable.
-
No. Valid only for selected mobile internet passes.
FREE Social Chat
-
Unlimited access to messaging apps (e.g. WhatsApp) at 64kbps during your Active Period.
Monthly FUP: 500MB. Exceeding this disconnects service until next top-up.
Restrictions: No tethering / P2P / VoIP.
-
Top up directly (e.g. ePIN, online banking). Credit transfers (e.g. Share-A-Top Up) won’t work.
IDD
-
Top up RM10+/week (Monday 00:00 – Sunday 23:59) to receive:
- 60 mins to Indonesia.
- 30 mins to Bangladesh.
Validity: 3 days. -
Prepaid bundles for calls to 10 countries (e.g. Indonesia, India):
Price IDD Credit (RM) Data Validity Activation Code RM10 10 2GB 7 Days *100*2*1*3# RM6 6 3GB 3 Days
*100*2*1*3#
Key Notes
Promotions: FREE IDD minutes and YouTube Passes are limited-time offers.
Compliance: Use of YouTube Passes/4G dongles restricted to your registered address.
Need more information on our Hotlink plans?
Need to get in touch with us?
Contact Hotlink Customer Service