Frequently Asked Questions
Benefits
FREE 10GB Video Internet
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Weekly 2.5GB: Refreshed every 7 days from activation.
Tethering: Allowed at 5Mbps (excludes FREE Social Chat).
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Unused data expires weekly (no rollover).
2x FREE Video Internet Promotion
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Purchase eligible passes (e.g. 8GB/30 Days for RM35) → Redeem 2x Video Passes via the Hotlink RED App.
Example: Purchase 8GB/30 Days (RM35) → Redeem 16GB Video Pass for YouTube/Tonton.
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Yes, once per eligible pass purchase.
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No. Valid only for selected mobile internet passes.
FREE Social Chat
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Unlimited access to messaging apps (e.g. WhatsApp) at 64kbps during your Active Period.
Monthly FUP: 500MB. Exceeding this disconnects service until next top-up.
Restrictions: No tethering / P2P / VoIP.
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Top up directly (e.g. ePIN, online banking). Credit transfers (e.g. Share-A-Top Up) won’t work.
Hotlink Friendz
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With Hotlink Friendz, add 5 of your preferred Maxis/Hotlink contacts to enjoy:
- FREE calls – 1,000 minutes per month (RM0.30/min thereafter)
- 1 sen per SMS – compared to RM0.15 for non-Friendz
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First 5: Free.
Subsequent changes: RM10/contact.
IDD
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Top up RM10+/week (Monday 00:00 – Sunday 23:59) to receive:
- 60 mins to Indonesia.
- 30 mins to Bangladesh.
Validity: 3 days. -
Prepaid bundles for calls to 10 countries (e.g. Indonesia, India):
Price IDD Credit (RM) Data Validity Activation Code RM10 10 2GB 7 Days *100*2*1*3# RM6 6 3GB 3 Days
*100*2*1*3#
Key Notes
Promotions: FREE IDD minutes and 2x Video Passes are limited-time offers.
Compliance: Use of Video Passes/4G dongles restricted to your registered address.
Need more information on our Hotlink plans?
Need to get in touch with us?
Contact Hotlink Customer Service