Frequently Asked Questions
Hotlink Prepaid Video - General
The Free 10GB Video Internet is only applicable on the Hotlink Prepaid Video. All you need to do is remain active and you will get 2.5GB Video Internet every week. The 2.5GB Video Internet will be refreshed every 7 days from your date of activation.
You get 2X more internet quota specifically for YouTube, Viu, iflix, Astro GO and tonton when you buy any of the selected mobile internet passes. All you need to do is go to the Hotlink app and click “claim” to redeem your free 2X Video Internet quota.
• I bought a RM35 for a 6GB internet pass. Valid 30days.
• I am eligible to redeem a FREE 12GB Video internet pass.
• I go to the Hotlink app, and click “Claim” on the homepage.
• I can now watch all my favourite movies, drama series and music videos on YouTube, Viu, iflix, Astro GO and tonton!
If you are watching YouTube, once you finish utilizing the 2x Free Video Internet quota, the internet quota will draw from the Free 10GB Video Internet quota that you get with the plan. Once you finish that quota as well, subsequent browsing on YouTube will draw quota from your next available mobile internet pass.
Each purchase of a selected mobile internet pass entitles you to redeem only one (1) free pass. Purchase another eligible mobile internet pass and you will be able to redeem another free pass.
Unfortunately, no. The 2x Free Video Internet is only applicable for selected Mobile internet purchases. The Hotlink Prepaid Video Hot Tickets come with FREE IDD credit! The FREE IDD credit is applicable to 10 selected countries; Indonesia, Bangladesh, Nepal, India, Myanmar, Philippines, Vietnam, China, Pakistan & Thailand.
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Contact Hotlink Customer Service