Get FREE DELIVERY when you order from Hotlink Online Store, open 24/7. Click here for new devices!

Hotlink Online Store opens 24/7. Get FREE DELIVERY now!

Access all your prepaid needs with the Hotlink Self Serve Portal. Click

Access your needs at our Self Care Portal. Read more

here

Frequently Asked Questions

Hotlink Work From Home

General

  • This plan is open to all existing Hotlink Prepaid customers to change your existing rate plan to Hotlink Work From Home plan via Hotlink app.

  • The Hotlink Work From Home Plan is not available on starter pack and only available via Hotlink app for existing Hotlink Prepaid user.

    If you wish to use new mobile number, you may purchase a starter pack of Hotlink Prepaid Unlimited or Hotlink Pantas and then change to this plan.

    If you wish to keep your mobile number from other local operators, you may port-in to Hotlink Prepaid Unlimited or Hotlink Pantas and then change to this plan.

  • You can get 5% upfront reduction for any in-app purchases in both Google Play Store and Apple App Store when you pay it with your Hotlink credit.

    For more instruction to pay with Hotlink credit for both Google Play Store and Apple App Store, click link: https://www.hotlink.com.my/en/lifestyle/services/operator-billing

    Example: Subscribe to Viu monthly subscription via google play store and charge the payment via Hotlink Credit

  • Yes, the standard fee for rate plan change is RM2. Rate plan change via UMB (*100#) is not allowed.

  • Upon change of plan to Hotlink Work From Home Plan, all your previous internet passes will be terminated.

  • Hotlink Work From Home Plan gives you a 30-day active period upon activation with an additional 30-day credit grace period.

Unlimited Work From Home Passes

  • Internet Passes All-Day Quota
    (uncapped high speed)
    Work From Home Apps Quota Price Validity
    5GB with Unlimited Work From Home 30-day 5GB Unlimited RM20 30-day
    15GB with Unlimited Work From Home 30-day 15GB Unlimited RM25 30-day
    25GB with Unlimited Work From Home 30-day 25GB Unlimited RM40 30-day
    4GB with Unlimited Work From Home 7-day 4GB Unlimited RM10 7-day
    2GB with Unlimited Work From Home 1-day 2GB Unlimited RM3 1-day

    Unlimited Work From Home refers to unlimited quota usage for the following apps : Zoom, Microsoft Teams, WhatsApp, Google Meet, Office365, Skype, WeChat, Microsoft Outlook and OneDrive. 

  • There is no quota limit to the Unlimited Work From Home Passes, you will enjoy high speed internet and upon reaching the limit for Fair Usage Policy, you will surf on reduced speeds.

  • We offer unlimited Work From Home with Fair Usage Policy (FUP). Upon reaching the FUP limits, users will be informed that they will be surfing on a reduced speed until the pass expires.

    The FUP limit varies for each internet pass; 5GB for daily pass, 25GB for weekly pass and 100GB for monthly passes for high speed internet and there’s no quota limit for surfing on reduced speed.

    The reduced speed is capped at 512kbps which allows fairly good user experience for video streaming on standard definition, social media apps, internet browsing, etc.

  • Like all mobile internet passes for prepaid, they are one-time pass.

  • Yes, you are allowed to stack the Unlimited Work From Home passes.

Need more information on our Hotlink plans?

Need to get in touch with us?

Contact Hotlink Customer Service