If you are logging in via our data network, the app will automatically log you in according to your phone number.

No, each login is tied to a single Hotlink number. You can only view and manage one Hotlink account per login session. If you have multiple Hotlink numbers, you'll need to log out and log in again with each one to access those accounts.

The TAC (Time-based Authentication Code) provides an additional layer of security to ensure that only the authorised user can access the account. This helps protect your personal information and account details.

No, you should never share your TAC with anyone,not even with those claiming to be Maxis or Hotlink staff. The TAC is a security feature designed to protect your account and sharing it could allow unauthorised access to your account information, balance, and services.

Yes, as long as your phone line is active, you can log in to the app even if you are out of credit.

For security reasons, the app will automatically log out after 14 days. You will need to log in again.

As long as your phone line is active or inactive, you can log in to the app.

If you are connected to the internet via our Maxis data network, the app will connect directly when you launch it. If you are on WiFi connection, you will need to provide authentication using a TAC.

If you've switched from postpaid to prepaid, please use the Hotlink app only on the next day. Your postpaid profile must be cleared before a new profile for prepaid can be created.

Make sure you've clicked "Request TAC." If you still haven't receive it, try switching to a different internet connection or contact customer support for assistance.