Direct Carrier Billing (DCB) – Apple App Store (Updated as of 1-Dec-2022)

EXPAND ALL COLLAPSE ALL

• How do I set up “Pay with Hotlink”?

  You need to link your Apple App Store with your Hotlink account before a purchase, which is a one-time process. Find out more at https://www.hotlink.com.my/en/services/direct-carrier-billing/ and you may find “Get Started with Hotlink Billing” for Apple App Store and follow the steps to activate it. Here is a video on how to activate Pay with Maxis Bill:
  

• Will I be informed once a payment is made?

  Yes, you and your principal line holder (if any) will receive an SMS notification once payment is made, and you will also receive an email notification from Apple.

• Is there a way to prevent accidental or unauthorized purchases?

  Depending on your device, we recommend you use protection features that requires you to enter a password/biometric/Face ID for purchases. Find out more at https://support.apple.com/en-us/HT204030 .

• Can I remove the “Pay with Hotlink” payment method?

  Yes you can. Find out more at https://support.apple.com/en-us/HT201266

• Where can I get more information about purchasing contents on Apple App Store?

  Please contact Apple Support team at https://support.apple.com/en-my/HT204088 for purchase enquiry.

• How can I cancel my content subscriptions?

  Please contact Apple Support team at https://support.apple.com/en-my/HT202039 . You can follow the steps or chat with an Apple Support staff online. Watch a video on how to cancel subscriptions:

• Will I be charged again if I accidentally deleted a purchased app and try to download it again?

  You can use apps you bought on Apple App Store on any Apple device without paying again, by downloading the apps again. However, each device must have the same Apple ID on it.

• How can I request a refund for purchases via “Pay with Hotlink”?

  Please contact Apple Support team at https://support.apple.com/billing. You can follow the steps or chat with an Apple Support staff online. Here is a video with step by step guide on how to request for refund:

• How long will it take for my refund to be processed?

  If your refund is approved, it might take up to 60 days from the date the refund was approved, for the statement to show the refund. Find out more at https://support.apple.com/en-my/HT210904 .

• Will I be notified once I get a refund?

  Yes, you will receive an SMS notification from Hotlink. Alternatively, you may check the status here https://support.apple.com/en-us/HT210904 .

• How do I manage my expenditure and amount spend each month for content purchase via “Pay with Maxis Bill”?

  You can control your spending by changing your spend limit and also manage your subscriptions. Here are a few videos on how to control your spend limit, cancel your content subscription and request for refund for your reference:
  https://youtube.com/playlist?list=PLbl2ILY0ZTYsyo1Iz7xjYcOgfsBFSAi7U