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Frequently Asked Questions

Direct Carrier Billing (DCB) – Apple App Store (Updated as of 10-Aug-2022)

  • You need to link your Apple App Store with your Hotlink account before a purchase, which is a one-time process. Find out more at https://www.hotlink.com.my/en/services/direct-carrier-billing/ and you may find “Get Started with Hotlink Billing” for Apple App Store and follow the steps to activate it. Here is a video on how to activate Pay with Maxis Bill:

  • Yes, you and your principal line holder (if any) will receive an SMS notification once payment is made, and you will also receive an email notification from Apple.

  • Depending on your device, we recommend you use protection features that requires you to enter a password/biometric/Face ID for purchases. Find out more at https://support.apple.com/en-us/HT204030 .

  • Yes you can. Find out more at https://support.apple.com/en-us/HT201266

  • Please contact Apple Support team at https://support.apple.com/en-my/HT204088 for purchase enquiry.

  • You can use apps you bought on Apple App Store on any Apple device without paying again, by downloading the apps again. However, each device must have the same Apple ID on it.

  • Please contact Apple Support team at https://support.apple.com/billing. You can follow the steps or chat with an Apple Support staff online. Here is a video with step by step guide on how to request for refund:

  • If your refund is approved, it might take up to 60 days from the date the refund was approved, for the statement to show the refund. Find out more at https://support.apple.com/en-my/HT210904 .

  • Yes, you will receive an SMS notification from Hotlink. Alternatively, you may check the status here https://support.apple.com/en-us/HT210904 .

  • We have a few videos on how to control your spend limit, cancel your content subscription and request for refund, to watch, click https://youtube.com/playlist?list=PLbl2ILY0ZTYsyo1Iz7xjYcOgfsBFSAi7U

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