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Frequently Asked Questions

Direct Carrier Billing (DCB) – Google Play Store (Updated as of 10-Aug-2022)

  • You need to linkyour Google Play Store with your Hotlink account before a purchase, which is a one-time process. Find out more at https://www.hotlink.com.my/en/services/direct-carrier-billing/ and you may find “Get Started with Hotlink Billing” for Google Play Store and follow the steps to activate it. Here is the step-by-step video here: 

  • Yes, you and your principal line holder (if any) will receive an SMS notification once payment is made. You will also receive an email notification from Google, or you can check your purchase history in your Google Wallet.

  • Depending on your device, we recommend you use protection features that requires you to enter a password or authentication for purchases. Find out more at https://support.google.com/googleplay/answer/1626831?hl=en .

  • Yes you can. Find out more at https://wallet.google.com/manage

  • You may contact the app’s developer for support. Find out more at
    https://support.google.com/googleplay/answer/113418 .

  • You can use apps you bought on Google Play on any Android device by downloading the apps again. However, each device must have the same Google Account on it.

  • You can request for a refund if it is within Google’s refund policy window of 48 hours from the time of purchase. Find out more at https://support.google.com/googleplay/answer/2479637?hl=enAU&ref_topic=3364671. Here is the video with step-by-step guide: 

  • It may take 1-30 business days from the date the refund was approved. Find out more at https://support.google.com/googleplay/answer/2479637?hl=enAU&ref_topic=3364671 under “Refund Timelines”.

  • Yes, you will receive an SMS notification from Hotlink. Alternatively, you may check the status here https://support.google.com/googleplay/answer/2479637?hl=en .

  • We have a few videos on how to control your spend limit (only for postpaid), cancel your content subscription and request for refund, to watch, click  https://www.youtube.com/playlist?list=PLbl2ILY0ZTYu_38T-mI-8wr54lxY9JuCi.

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