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Frequently Asked Questions

Direct Carrier Billing (DCB) – Google Play Store (Updated as of 1-Dec-2022)

  • You need to linkyour Google Play Store with your Hotlink account before a purchase, which is a one-time process. Find out more at and you may find “Get Started with Hotlink Billing” for Google Play Store and follow the steps to activate it. Here is the step-by-step video here: 

  • Yes, you and your principal line holder (if any) will receive an SMS notification once payment is made. You will also receive an email notification from Google, or you can check your purchase history in your Google Wallet.

  • Depending on your device, we recommend you use protection features that requires you to enter a password or authentication for purchases. Find out more at .

  • Yes you can. Find out more at

  • You may contact the app’s developer for support. Find out more at .

  • You can use apps you bought on Google Play on any Android device by downloading the apps again. However, each device must have the same Google Account on it.

  • You can request for a refund if it is within Google’s refund policy window of 48 hours from the time of purchase. Find out more at Here is the video with step-by-step guide: 

  • It may take 1-30 business days from the date the refund was approved. Find out more at under “Refund Timelines”.

  • Yes, you will receive an SMS notification from Hotlink. Alternatively, you may check the status here .

  • You can control your spending by changing your spend limit and also manage your subscriptions. Here are a few videos on how to control your spend limit, cancel your content subscription and request for refund for your reference:

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