Pay with Hotlink – Google Play Store

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• How do I set up “Pay with Hotlink”?

  You need to linkyour Google Play Store with your Hotlink account before a purchase, which is a one-time process. Find out more at https://www.hotlink.com.my/en/services/direct-carrier-billing/ and you may find “Get Started with Hotlink Billing” for Google Play Store and follow the steps to activate it. Here is the step-by-step video here: 

• Will I be informed once a payment is made?

  Yes, you and your principal line holder (if any) will receive an SMS notification once payment is made. You will also receive an email notification from Google, or you can check your purchase history in your Google Wallet.

• Is there a way to prevent accidental or unauthorized purchases?

  Depending on your device, we recommend you use protection features that requires you to enter a password or authentication for purchases. Find out more at https://support.google.com/googleplay/answer/1626831?hl=en .

• Can I remove the “Pay with Hotlink” payment method?

  Yes you can. Find out more at https://wallet.google.com/manage

• Where can I get more information about my purchasing contents on Google Play Store?

  You may contact the app’s developer for support. Find out more at
  https://support.google.com/googleplay/answer/113418 .

• How can I cancel my content subscriptions?

  Find out more at
  https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Ccancel-a-subscription-on-the-google-play-app .
  Watch a video on how to cancel subscriptions:

• Will I be charged again if I accidentally deleted a purchased app and try to download it again?

  You can use apps you bought on Google Play on any Android device by downloading the apps again. However, each device must have the same Google Account on it.

• How can I request a refund for my purchases via “Pay with Hotlink”?

  You can request for a refund if it is within Google’s refund policy window of 48 hours from the time of purchase. Find out more at https://support.google.com/googleplay/answer/2479637?hl=enAU&ref_topic=3364671. Here is the video with step-by-step guide: 

• How long will it take for my refund to be processed?

  It may take 1-30 business days from the date the refund was approved. Find out more at https://support.google.com/googleplay/answer/2479637?hl=enAU&ref_topic=3364671 under “Refund Timelines”.

• Will I be notified once I get a refund?

  Yes, you will receive an SMS notification from Hotlink. Alternatively, you may check the status here https://support.google.com/googleplay/answer/2479637?hl=en .

• How do I manage my expenditure and amount spend each month for content purchase via “Pay with Hotlink Bill”?

  You can control your spending by changing your spend limit and also manage your subscriptions. Here are a few videos on how to control your spend limit, cancel your content subscription and request for refund for your reference:
  https://www.youtube.com/playlist?list=PLbl2ILY0ZTYu_38T-mI-8wr54lxY9JuCi