Frequently Asked Questions
Data Roaming allow customers to have access to Internet, WAP and even MMS on their mobile phones while abroad.
For Hotlink Prepaid customer, data roaming is provisioned to you by default.
For Hotlink Postpaid customer, you can activate International Roaming anytime and anywhere (local and oversea) via Easy Menu:
- Dial *100#
- select Intl Roaming
- select any Country
- select again Intl Roaming
- select ON.
For Hotlink Prepaid customer, you need a minimum credit balance of RM10 to use data roaming.
For Hotlink Postpaid customer, you just need to keep your line to be active
Yes, you need to turn on data roaming setting in your phone in order to use data when you roam in overseas.
*Steps to enable data may differ subject to mobile device models.
If you are traveling, you will receive a Welcome SMS from Hotlink upon your arrival or when you switch ON your Hotlink Mobile. It is stated in the SMS whether Data Roam pass is available in that country.
You may also find out in here.
You may also find out if data roaming is available in the country you are visiting in here.
Data roaming has been switched OFF in some countries as there is no affordable data roaming pass. You may stay connected with call and SMS at pay per use rates or use other alternative means for data connection.
Yes. Data usage is charged in the form of passes such as DataRoam Pass.
Charges will be according to the available data pass which is being offered in over 100 countries.
If you have enabled data roaming, your device will be automatically connected to roaming network and your data pass will be activated. To check on roaming availability & rates, click here.
Need to get in touch with us?
Contact Hotlink Customer Service