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Frequently Asked Questions

Data Roaming

  • Data Roaming allow customers to have access to Internet, WAP and even MMS on their mobile phones while abroad.

  • For Hotlink Prepaid customer, data roaming is provisioned to you by default.

    For Hotlink Postpaid customer, you can activate International Roaming anytime and anywhere (local and oversea) via Easy Menu:

    • Dial *100# 
    • select Intl Roaming
    • select any Country
    • select again Intl Roaming
    • select ON.

       

  • For Hotlink Prepaid customer, you need a minimum credit balance of RM10 to use data roaming.

    For Hotlink Postpaid customer, you just need  to  keep your line to be active

  • Yes, you need to turn on data roaming setting in your phone in order to use data when you roam in overseas. 

    *Steps to enable data may differ subject to mobile device models.

  • Yes. Data usage is charged in the form of passes such as DataRoam Pass.

    Charges will be according to the available data pass which is being offered in over 100 countries.

    If you have enabled data roaming, your device will be automatically connected to roaming network and your data pass will be activated. To check on roaming availability & rates, click here.

Got questions about our services?

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Contact Hotlink Customer Service