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Frequently Asked Questions

International Roaming - Data Roaming

  • Hotlink Data Roaming allow customers to have access to Internet, WAP and even MMS on their mobile phones/PDA devices while abroad.

  • Yes, this service is available for all Hotlink subscribers by default.

  • No, the GPRS roaming service will be automatically provisioned to all Hotlink subscribers. Hotlink starter packs will have GPRS roaming service upon purchase.

  • Yes, you need a minimum credit balance of RM10 to use this service.

  • All GPRS services that are currently available on your home network will be available to you while roaming.

  • This service is available in over 150 countries.

  • You will be charged RM30/MB.

    Data roaming rates for all other countries are charged based on 1Country 1Rate.

  • You are advised to top-up via SMS or online. You can also purchase top-up tickets before you travel.

  • With 5G roaming you will enjoy increased internet speeds on your data roaming pass when you roam on our 5G preferred partner. You will need a 5G phone to experience 5G.

  • All our DataRoam passes support 5G roaming when you roam on 5G roaming partners' networks with no additional cost and activation.

    Just ensure your phone is attached to our 5G roaming partner’s network as indicated in our SMS which you’ll receive upon arrival at your destination country.

  • 5G roaming is available for Maxis (Consumer and Business) and Hotlink (Prepaid & Postpaid) subscribers from 15 Oct 2021 onwards in the following countries; and more countries will be added soon.

    • Singapore (Singtel)
    • Thailand (AIS 3G)
    • Indonesia (Telkomsel)

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Find answers from our FAQ or contact Maxis Customer Service via these channels