Hotlink Prepaid Self-Registration

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• What is Hotlink Prepaid Self-Registration?

  Hotlink Prepaid Self-Registration is a digital service that allows eligible customers to activate and register a Hotlink Prepaid SIM or eSIM using the Hotlink App without visiting a store.

• Who is eligible for Hotlink Prepaid Self-Registration?

  You are eligible if you:

  • Are a Malaysian citizen
  • Are 18 years old or above
  • Have a valid MyKad
  • Have a valid MyDigital ID

  Customers who do not meet these requirements should visit a Maxis Store or authorised Hotlink dealer for assistance.

• What do I need to complete Hotlink Prepaid Self-Registration?

  You will need:

  • Your Hotlink Prepaid Starter Pack or eSIM purchase details
  • A smartphone with camera access
  • A stable internet connection
  • Access to your MyDigital ID account

• How do I self-register my new SIM pack or eSIM?

  1. Download the Hotlink App.
  2. Scan your SIM barcode or follow the eSIM activation instructions.
  3. Select your preferred plan.
  4. Verify your identity using MyDigital ID.
  5. Complete facial verification.
  6. Review and confirm your details.
  7. Submit your registration.

• Can tourists or foreigners self-register a Hotlink Prepaid SIM or eSIM?

  No. Hotlink Prepaid Self-Registration is only available to Malaysian citizens aged 18 years and above with a valid MyKad and MyDigital ID.

• Can I choose between a physical SIM and an eSIM?

  Yes. Eligible customers may choose either a Hotlink Prepaid SIM or Hotlink Prepaid eSIM.

  eSIM activation is available on compatible devices.

• Can I choose my mobile number?

  • Physical SIM: No. For self-registration, use the mobile number already assigned to your Starter Pack. Choosing a number is only available through assisted registration at Maxis Centre or Hotlink Authorised Dealers.
  • eSIM: Yes. You can select an available mobile number during the purchase journey via the Hotlink App or Hotlink Online Store, subject to availability.

• What happens if I cannot complete my self-registration?

  If self-registration is incomplete, unsuccessful, or cannot be verified, the mobile number associated with the registration may no longer be available.

• How will I know if my registration is successful?

  You will receive a confirmation once all verification checks have been successfully completed and your SIM or eSIM has been activated.