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Frequently Asked Questions

Top Up - Share/Ask-A-Top-Up

  • The change is done to standardize Share-A-Top-Up and Ask-A-Top-Up validity.​

  • All users of Ask-A-Top-Up/Share-A-Top-Up transactions from ​28 May 2015 onwards.

  • For latest updates, please do refer to www.hotlink.com.my regularly.

  • All active Hotlink customers (except Hotlink Super IDD, Tourist plan and Travellers pack), with a tenure of more than 30 days are eligible to use the Share-A-Top-Up service as a donor. All active and deactive (non-active) Hotlink customers (except Hotlink Super IDD, Tourist plan and Travellers pack), (regardless of tenure) are eligible to be recipients of Share-A-Top-Up.

  • All active and non-active/inactive Hotlink customers (except Hotlink Super IDD, Tourist plan and Traveller's pack), (regardless of tenure) are eligible to be the recipients of Ask-A-Top-Up. Do ensure that your donor is an active Hotlink customer with a tenure of more than 30 days.

  • Yes, the donor will be charged a service fee of RM0.50 with every transaction.

  • You must have a minimum credit balance of RM1.00 after using the service as a donor.

  • Minimum amount/transaction: RM1
    Maximum amount/transaction: RM100

  • Maximum amount/day: RM500 (for both donor and recipient)
    Maximum amount/month: RM500 (for both donor and recipient)

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