Top Up - Share/Ask-A-Top-Up

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• Why is there a change in validity period? I noticed when I do a Ask-A-Top-Up/Share-A-Top-Up transaction of RM10 and above, my validity has decreased.

  The change is done to standardize Share-A-Top-Up and Ask-A-Top-Up validity.​

• Who are those impacted by this change?

  All users of Ask-A-Top-Up/Share-A-Top-Up transactions from ​28 May 2015 onwards.

• Why was I not informed of these changes?

  For latest updates, please do refer to www.hotlink.com.my regularly.

• Who is eligible to use the Share-A-Top-Up service?

  All active Hotlink customers (except Hotlink Super IDD, Tourist plan and Travellers pack), with a tenure of more than 30 days are eligible to use the Share-A-Top-Up service as a donor. All active and deactive (non-active) Hotlink customers (except Hotlink Super IDD, Tourist plan and Travellers pack), (regardless of tenure) are eligible to be recipients of Share-A-Top-Up.

• Who is eligible to use the Ask-A-Top-Up service?

  All active and non-active/inactive Hotlink customers (except Hotlink Super IDD, Tourist plan and Traveller's pack), (regardless of tenure) are eligible to be the recipients of Ask-A-Top-Up. Do ensure that your donor is an active Hotlink customer with a tenure of more than 30 days.

• Will there be any service fee charged to use Ask-A-Top-Up/Share-A-Top-Up service?

  Yes, the donor will be charged a service fee of RM0.50 with every transaction.

• What is the minimum credit I need to have after sharing my credit?

  You must have a minimum credit balance of RM1.00 after using the service as a donor.

• Is there a minimum and maximum amount allowed per transaction?

  Minimum amount/transaction: RM1
  Maximum amount/transaction: RM100

• Is there a limitation to total transaction amount per day and per month?

  Maximum amount/day: RM500 (for both donor and recipient)
  Maximum amount/month: RM500 (for both donor and recipient)