Alert: Beware of

Alert: Beware of

SMS Scam Purporting to be from Maxis

As directed by MCMC, person-to-person SMS with URL link will be blocked effective 2 May 2023.

SMS with URL link will be blocked effective 2 May 2023.

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Important Update: Changes to General Terms and Conditions of Services(s) – Hotlink Consumer. Learn More.

Hotlink Consumer: Terms & Conditions Updated. Learn More.

Frequently Asked Questions

Top Up - Share/Ask-A-Top-Up

  • With Hotlink Ask-A-Top-Up or Share-A-Top-Up, you can request or send credit to family or friends anytime in just a few easy steps.

    Ask-A-Top-Up allows you to request credit from family and friends anytime via Hotlink App or UMB.

    Share-A-Top-Up allows you to send credit from family and friends anytime via Hotlink App or UMB.

  • All active Hotlink customers (except Hotlink Super IDD, Tourist plan and Travellers pack), with a tenure of more than 30 days are eligible to use the Share-A-Top-Up service as a donor. All active and deactive (non-active) Hotlink customers (except Hotlink Super IDD, Tourist plan and Travellers pack), (regardless of tenure) are eligible to be recipients of Share-A-Top-Up.

  • All active and non-active/inactive Hotlink customers (except Hotlink Super IDD, Tourist plan and Traveller's pack), (regardless of tenure) are eligible to be the recipients of Ask-A-Top-Up. Do ensure that your donor is an active Hotlink customer with a tenure of more than 30 days.

  • Yes, the donor will be charged a service fee of RM0.50 with every transaction.

  • You must have a minimum credit balance of RM1.00 after using the service as a donor.

  • Minimum amount/transaction: RM1
    Maximum amount/transaction: RM100

  • Maximum amount/day: RM500 (for both donor and recipient)
    Maximum amount/month: RM500 (for both donor and recipient)

  • Your Hotlink Prepaid’s validity will be extended with the credit received thru Share-A-Top up based on the table below:

    AMOUNT VALIDITY
    RM1 - RM3 2 days (n + 1)
    RM4 - RM5 2 days (n + 1)
    RM6 - RM9 3 days (n + 2)
    RM10 - RM1000 5 days (n + 4)

    n = day of the transaction

Got questions about our services?

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Contact Hotlink Customer Service