Frequently Asked Questions
Top Up - SOS Top Up
-
Hotlink SOS Top Up is a service that provides you with emergency credit when your balance is low or insufficient.
-
To be eligible, you must generally:
- Have a tenure of at least 1 month
- Meet other criteria such as top-up and usage history
-
Yes, there is a small service fee for using the SOS Top Up service. The amount of credit granted plus the service fee will be clearly stated within the SMS you receive. This total amount will be collected from your next top up.
-
Yes, your validity will be extended depending on the amount of credit granted.
-
You may receive an SOS Top Up offer via SMS when your credit is low or insufficient for a purchase. If your mobile service becomes inactive, you may receive a validity extension offer to help reactivate your number.
Alternatively, you can request an SOS Top Up anytime by dialling *100# or through the Hotlink app. -
You can request multiple times, provided you have fully repaid any previous outstanding balance and service fee.
-
Repayment is automatic. Upon your next top up, the outstanding SOS Top Up amount (credit granted + service fee) will be automatically deducted from your top-up amount.
-
You will receive an SMS notification confirming that the outstanding SOS Top-up amount has been successfully deducted from your balance.
-
Auto-Credit SOS Top-up is an optional add-on service which automates the credit process. With Auto-Credit enabled, you won’t need to manually accept each SOS Top Up offer, credit will be granted automatically based on your eligibility.
-
You will typically receive an invitation to subscribe to Auto-Credit SOS Top Up after you have successfully used the regular SOS Top Up service.
-
To unsubscribe, send OFFAUTO to 20505.
-
Send STOPSMS to 20505 to stop receiving our offers. To start receiving again, send STARTSMS to 20505.
-
The amount will vary per subscriber, as the amount granted is based on individual eligibility criteria determined by Hotlink.
-
SOS Outstanding Balance will only be deducted when a top-up is done from the following methods:
- Physical Topup Ticket
- eReload
- Bank Reload
- Hotlink App Reload
- eWallets ie; Boost or TnGo
-
In addition to the required duration of your Hotlink account, eligibility for the SOS Top Up service is also based on other criteria that may change from time to time. Key factors include your top-up frequency and usage history. To increase your chances of being eligible in the future, continue topping up regularly with Hotlink.
-
No, SOS Top Up fulfilment will not allow mobile internet usage in inactive status.
