Top Up - SOS Top Up

EXPAND ALL COLLAPSE ALL

• What is Hotlink SOS Top Up Offers?

  SOS Top Up offers is a service which will grant you credit when you are in need. 

• Who is eligible to use the SOS Top Up service?

  In order to receive the SOS Top Up offer, you must meet the below requirement:

  1. Tenure 1 month and above
     
  2. Not applicable for Tablet, MVNO or Broadband plans
     
  3. Based on SOS Top Up eligibility criteria (eg. Top up and repayment history etc)

• Are there any other charges incurred to use the service?

  There is an additional service fee which will be charged upon your next topup. The credit granted as well as the service fee will be stated within your invite SMS.

• Will my validity days be extended when I receive the credit from Hotlink?

  Your validity will be extended depending on the amount of credit granted.

• How do I request for an SOS Top Up offer?

  You will be offered when your balance is low, or you have insufficient credit to complete a purchase. You will also be offered if your number becomes inactive.

  Alternatively, you may perform an SOS Top-up request via *100# or RedApp.

• How many times can I request for SOS Top Up?

  You can request as many times as you require, as long as you pay back the outstanding balance and service fee.

• How do I pay Hotlink back after receiving the SOS Top Up amount?

  Upon subsequent top up, Hotlink will take back the credit granted, as well as the service fee, as stated within the offer SMS.

• How will I know that Hotlink has taken the loan amount from my credit balance?

  You will receive an SMS notification that the SOS Top-up service has deducted the amount from your balance.

• What is Hotlink Auto-Credit SOS Top-up?

  Auto-Credit SOS Top-up is an add-on service which will automate the credit process, so you don’t have to reply YES everything you need some credit.

• How do I subscribe to Hotlink Auto-Credit SOS Top-up?

  You will get invited to this service upon after successfully accepting an SOS Top-Up offer.

• How do I unsubscribe to Auto-Credit SOS Top-up?

  Send OFFAUTO to 20505 to unsubscribe for this.

• How do I turn off the SMS offers from SOS Top-up?

  Send STOPSMS to 20505 to stop receiving our offers. To start receiving again, send STARTSMS to 20505.

• Why is my friend getting offered RM10 while I only get RM3?

  The amount will vary per subscriber, as the amount granted is based on their eligibility determined by Hotlink.

• Why is my SOS Outstanding Balance not being deducted when I do a PostAid Top Up?

  SOS Outstanding Balance will only be deducted when a top-up is done from the following methods:

  • Physical Topup Ticket
  • eReload
  • Bank Reload
  • MaxisPay Reload
  • Hotlink Website Reload
  • Hotlink App Reload

• I was given a SOS Top Up offer, and I replied “DATA”, then is fulfilled with SOS Internet offer instead. Why?

  The SOS offer fulfilled is based on the keyword sent. Do ensure that you key in the correct keyword as below:

  SOS TYPE	FULFILLMENT	KEYWORD
  SOS Internet	Data Pass	DATA
  SOS Top Up	Credit	YES, YA,  RM, Y

• I was previously able to use SOS Top Up. Why am I suddenly no longer eligible to use this service anymore?

  Other than requirement for duration of Hotlink account, eligibility to use SOS Top Up service is also based on other criteria which may change from time to time; main criteria includes top up and repayment history. Do continue to top up with Hotlink to be eligible to use SOS Top Up or SOS Internet in future.

• I am currently in FAST plan and in deactive status, will I be able to use Mobile Internet once I get SOS Top Up or SOS Internet?

  No, SOS Top Up or SOS Internet fulfillment will not allow Mobile Internet usage in deactive status.