Self Serve Portal
The one-stop portal your prepaids need
SOS Top Up offers is a service which will grant you credit when you are in need.
In order to receive the SOS Top Up offer, you must meet the below requirement:
There is an additional service fee which will be charged upon your next topup. The credit granted as well as the service fee will be stated within your invite SMS.
Your validity will be extended depending on the amount of credit granted.
You will be offered when your balance is low, or you have insufficient credit to complete a purchase. You will also be offered if your number becomes inactive.
Alternatively, you may perform an SOS Top-up request via *100# or RedApp.
You can request as many times as you require, as long as you pay back the outstanding balance and service fee.
Upon subsequent top up, Hotlink will take back the credit granted, as well as the service fee, as stated within the offer SMS.
You will receive an SMS notification that the SOS Top-up service has deducted the amount from your balance.
Auto-Credit SOS Top-up is an add-on service which will automate the credit process, so you don’t have to reply YES everything you need some credit.
You will get invited to this service upon after successfully accepting an SOS Top-Up offer.
The amount will vary per subscriber, as the amount granted is based on their eligibility determined by Hotlink.
SOS Outstanding Balance will only be deducted when a top-up is done from the following methods:
The SOS offer fulfilled is based on the keyword sent. Do ensure that you key in the correct keyword as below:
|SOS Top Up
||Credit||YES, YA, RM, Y|
Other than requirement for duration of Hotlink account, eligibility to use SOS Top Up service is also based on other criteria which may change from time to time; main criteria includes top up and repayment history. Do continue to top up with Hotlink to be eligible to use SOS Top Up or SOS Internet in future.
No, SOS Top Up or SOS Internet fulfillment will not allow Mobile Internet usage in deactive status.
Find answers from our FAQ or contact Maxis Customer Service via these channels