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Pay on Google Play with Maxis Direct Billing or Hotlink Credit!

Convenient & secure payment with no credit/debit card required!

Why pay with Maxis Direct Billing or Hotlink Credit



*Applicable for Maxis & Hotlink customers except for Corporate & SME.


How to start paying for your gaming & entertainment



STEP 1
Launch your favourite app and
make an in-app purchase.


STEP 2
First time users:
Add payment method by selecting
‘Use Maxis/Hotlink billing’.

Existing users:
Ensure "Bill my Maxis/Hotlink account" is selected before you buy


STEP 3
Receive a SMS notification
from Maxis/Hotlink.

Having problems with setting up & verifying your Maxis/Hotlink payment method? Be sure the following settings are met.


Visit the Google Play Store now!

Google Play and the Google play logo are trademarks of Google LLC.


Frequently Asked Questions

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Do I need to set up before using this service?

  1. Open the Google Play Store app. (make sure you're signed in)
  2. Check WiFi is turned off, and you're on the Maxis/Hotlink 3G/4G network and SMS is enabled. 
  3. Go to Menu > Account > Add payment method > Bill my Maxis/Hotlink Account
  4. The new payment method is now added to your Google account.
  5. All set. Launch any app to start marking in-app purchase, or buy paid apps on Google Play Store. 

Do I have to do this every time I want to pay with Hotlink Credit/Maxis Direct Billing?

No, you only need to do it once before the first purchase.

How do I set up the password protection in Google Play™?

To turn on password protection:
1. Open Google Play™ app on your mobile device
2. Go to the Menu icon > Settings
3. Select Require authentication for purchases and choose a setting.
4. Complete the setup by following the on-screen instructions.
You are strongly advised to turn on password protection in Google Play™ as Maxis will not be responsible for any accidental/unwanted purchases that are charged to your Maxis/Hotlink account.

How am I charged for my Google Play™ purchases?

For Postpaid, your purchases will be billed in your next bill cycle. For Prepaid, your purchase will be deducted from your available credit.

Is there a limit to my Google Play™ purchases with Hotlink Credit or Maxis Direct Billing?

For Postpaid, the limit is RM200/month. To increase the limit, please contact customer services for assistance. For supplementary line customers, your purchase limit can only be changed by the principal line holder.

For Prepaid, it is no limit to make purchase on Google Play™ as long as you have sufficient Hotlink Credit.

What is my Google Play™ purchase limit, can it be changed?

The default purchase limit for postpaid is set at RM200, per month. Postpaid principal line customers may request for an increase by contacting our Customer Support for assistance. Increase in purchase limit is subject to Maxis’ discretion.

Will I be informed once a payment is made?

Yes, you and your principal line holder (if any) will receive an SMS notification once payment is made. You will also receive an email notification from Google, or you can check your purchase history in your Google Wallet.

I can’t set up my Maxis Direct Billing / Hotlink Credit payment method due to failed verification. What should I do?

If you are having this problem, please make the following changes to your settings:

  1. Ensure all data saver is switched off (phone & chrome settings)
  2. Under your phone settings, search for Apps >  Google Play Services > Storage > Clear data & clear cache. Do the same under Apps > Google Play Store.
  3. At the same time, ensure that under Apps > Google Play Services > Permissions, all permissions are allowed. Do the same under Apps > Google Play Store. If the above steps do not help with verification, you can contact the Google Customer Care Hotline.

Is there a way to prevent accidental or unwanted purchases?

Yes, Google Play™ has a password protection feature that requires you to enter a password before each purchase. To setup, refer to the instructions in the setup section of this FAQ.

Can I remove this payment option?

Yes, you can remove it in your Google Wallet (https://wallet.google.com/manage)

Can I purchase content that is not in RM using Hotlink Credit or Maxis Direct Billing?

No, you cannot do so.

Can I purchase over WiFi?

Yes, you can. Ensure your SIM is active and allows sending of SMS to shortcode 22099.

What is Hotlink Credit/Maxis Direct Billing?

Hotlink Credit/Maxis Direct Billing is a service that allows Maxis/Hotlink customers to purchase Google Play™ content such as apps or in-app purchases via deduction from their Hotlink airtime credit. For postpaid users, the amount is billed to their Maxis Postpaid account.

Who can use the Hotlink Credit/Maxis Direct Billing?

It is available for all Hotlink Prepaid customers with sufficient Hotlink airtime balance equivalent to the purchase amount. For Postpaid, it is also applicable to all, except Corporate & Wireless Broadband customers.

What can I purchase in Google Play™ with Hotlink Credit or Maxis Direct Billing?

The service allows you to purchase:

  • Paid Android apps
  • In-app purchases
  • Google Play Movies
  • E-Books
  • Newsstand

New content may be added to the list, subject to territory availability.

Where can I get more information about purchasing contents on Google Play™?

These are some of the site that can be of help to you:

Is there a refund for an Android app purchase that I do not like?

Yes, you can request for a refund if it is within Google's refund policy window of 2 hours. To do so, just select the purchased app in Google Play™ and then select 'Refund'.

After 2 hours, you will see the option 'Uninstall' instead of a 'Refund'. 'Uninstall' will remove the app from your device but you will not receive a refund.

Can I still get a refund for my Android app purchase if the 2 hours refund window has expired?

You will need to contact the app developer directly for such request. It will be entirely up to the developer to decide if the request is valid. If it is valid, the developer will send the refund request to Google who will then inform Maxis to refund to you.

To contact the developers, please find their contact details in the app itself, or in the email notification that you received from Google after you have purchased the app.

What is Google’s refund policy for in-app purchases?

In- app purchases are additional services or contents that you can purchase from within the app. There is no 2 hours refund window period for in-app purchases. You will have to send such request to the app developer directly and all refunds given are at the discretion of the developer.

For more info, please visit https://support.google.com/googleplay/answer/2479637?hl=enAU&ref_topic=3364671

What is the refund policy for other types of content offered in Google Play™?

For info on other refund policies, please visit      https://support.google.com/googleplay/answer/2479637?hl=eAU&ref_topic=3364671

Will I be notified once I get a refund?

Yes, you will receive an SMS notification from Maxis.

What happens if I make multiple refunds?

In the event of excessively high refunds, your account may be stopped from making further transactions. Kindly contact our customer service for further clarification.



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