With Hotlink Prepaid plan, you will enjoy a flat rate of 30sen/60-sec for calls & 15sen/SMS to all local networks. Video call is same rate as voice call.

To manage your account easily and enjoy our wide variety of rewards, download Hotlink app from Google Play or Apple App Store. Alternatively, you may dial #100* to manage your account.

Hotlink Prepaid Plan gives you a 5-day active period upon activation with an additional 50 inactive days, also known as credit grace period.

During the inactive period, you will be able to receive incoming calls and SMS. To make outgoing calls, send SMS & surf the internet, please perform a top up. To avoid account termination and mobile number expiry, top up before the end of the inactive period to keep your Hotlink active.

Your unused credit during the inactive period will be frozen, and you can only receive incoming calls and SMS. Upon your next top up, your unused credit balance will be combined with your top up amount.

During the inactive period, you will not be able to use the balance quota from your Internet pass. Top up to continue using your Internet pass.

You will be able to enjoy 5G with this rateplan if you meet all the following requirements:

• Using a 5G capable device. For a list of 5G capable devices please check here;
• Your SIM is a 4G LTE SIM. To check, just dial *100*6*1*4# from your phone;
• Enabled 5G settings on your device; and
• Within 5G coverage

Download Hotlink app from Google Play or Apple App Store to purchase and manage all internet passes. Alternatively, you may dial *100#.

There is no quota limit to the Unlimited Internet Passes, you will enjoy high speed internet and upon reaching the limit for Fair Usage Policy, you will surf on reduced speeds.

We offer unlimited internet with Fair Usage Policy (FUP). Upon reaching the FUP limits, users will be informed that they will be surfing on a reduced speed until the pass expires.

The FUP limit varies for each internet pass; 20GB for 7 days pass and 100GB for 30 days pass. There’s no quota limit for surfing on reduced speed.

The reduced speed is capped at 512kbps which allows fairly good user experience for video streaming on standard definition, social media apps, internet browsing, etc.

Unlimited pass users will get to enjoy uncapped speed from 8pm-8am. Quota will be utilizing from the fair usage policy (FUP). Once FUP quota is fully depleted, both 4G and 5G network will experience surfing at a reduced speed capped at 512kbps (all day). 

Your account/ SIM must be active for you to use any services (outgoing call & SMS or browse the internet). You will be able to use your remaining quota once you have topped up.

The Unlimited Internet Pass with faster speed will take precedence. E.g. you have an existing Unlimited Internet and Calls (3Mbps) 30-day pass. You purchase another Unlimited Internet and Calls (6Mbps) 30-day pass. All internet browsing will now be at 6Mbps instead of 3Mbps.

No. They are one-time passes.

With Cashback Voucher, you will be able to enjoy discount on monthly internet pass purchase via Hotlink App. Eligible customers will receive 20% Cashback Voucher with purchase of eligible internet passes and the Cashback Voucher can be used for next monthly internet pass purchase.

Users who fulfil the following criteria are entitled for Hotlink Cashback Voucher when they purchase eligible internet passes via Hotlink app:

1. Malaysian citizen and aged below 24; or
2. Registration was done by Hotlink/Maxis dealer in the following regions:
   1. Kelantan
   2. Terengganu
   3. Pahang
   4. Sarawak
   5. Sabah
   6. Labuan

You can view and use your Hotlink Cashback Vouchers via Hotlink app only.

To view, go to ‘My Rewards’ tab.

To use, go to Internet tab, select on eligible internet pass and ensure to apply the cashback voucher in “Select Voucher” to enjoy the discount.

Yes, you will get another RM8 Cashback Voucher if you purchase the eligible 30 days internet pass, even with the Cash Voucher discount applied.

Hotlink Cashback Vouchers are meant for one time use and are not stackable with other vouchers.

Yes, do use within 33 days upon receiving the Cashback Voucher.