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Terms & Conditions

Service Specific Terms & Conditions – Hotlink Postpaid Loyalty Device Discount Programme (“SSTC”)

Version [20th May 2025] 
    1. Programme: This Hotlink Postpaid Loyalty Device Discount Programme is designed by Maxis Broadband Sdn Bhd (“Maxis”) to reward existing and eligible Hotlink Postpaid customers with a Loyalty Device Discount (as described in Clause 4 below) subject to the terms and conditions herein.
    2. You: Person(s) who is/are eligible to participate in this Programme.
    3. Programme Period: 20th May 2025 until such time as determined by Maxis in Maxis’ sole and absolute discretion.
    4. Loyalty Device Discount: Discount towards your subscription to Maxis Device Contract, which applicable terms and conditions are at https://www.hotlink.com.my/en/terms-conditions/products/postpaid/maxis-device-contract/ (“SSTC – Device Contract”). Please see Clause 13 to Clause 15 for more information.
    5. This Programme is subject to the General T&C for Hotlink Consumer (“GTC”) https://www.hotlink.com.my/en/terms-conditions/general/, this Service Specific Terms & Conditions – Hotlink Postpaid Loyalty Bonus Programme (“SSTC”), Hotlink Postpaid Service Specific Terms & Conditions (“Hotlink Postpaid SSTC”) at https://www.hotlink.com.my/en/terms-conditions/products/postpaid/sstc/, Maxis Fair Usage Policy at https://www.hotlink.com.my/en/terms-conditions/maxis-fair-usage-policy/ ("Maxis FUP") and any other applicable terms and conditions, all available at https://www.hotlink.com.my/en/terms-conditions/.
    6. Capitalized terms herein have the same meaning as defined in the GTC.
    7. Any conflict or inconsistency between this SSTC, the GTC and the Hotlink Postpaid SSTC, shall be construed in the following order of precedence: (a) this SSTC; (b) Hotlink Postpaid SSTC; and (c) GTC.
    8. We reserve the rights without liability, to revise this SSTC, the GTC, this Programme and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Programme, plan(s) and Service(s) at https://www.hotlink.com.my/en/terms-conditions/, including changes to the Agreement. Your continued use of the Service(s) and/or plan(s) (after the Effective Date of any revision/change to the terms and conditions of the Agreement, Services, Programme and/or plan(s)) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you will terminate the Plan(s) and/or the use of the Services by giving us notice within twenty-eight (28) days from the Effective Date failing which you are assumed to have accepted the changes.
    1. This Programme is made available to existing Hotlink Postpaid subscribers who maintain an active line of not less than twelve (12) months with us continuously without any break in continuity. The Loyalty Device Discount will be made available to you on the 12th month of your tenure subject to Clause 13 below.
    2. The Programme is inapplicable to you if you are a Hotlink Prepaid subscriber and/or Maxis Postpaid subscriber.
    3. You are ineligible for this Programme if you have any outstanding payments with us.
    4. Notwithstanding the above, your eligibility is subject to our absolute discretion. Maxis reserves the right to change the eligibility criteria for this Programme from time to time.
    1. Subject to your fulfilment of Clause 9 to 11 above, you may enjoy the Loyalty Device Discount if:
      1. you are an existing subscriber of Hotlink Postpaid 70 (see Hotlink Postpaid SSTC at Clause 5 above); or
      2. upgrade your existing Hotlink postpaid rate plan to Hotlink Postpaid 70.
    2. You will receive a notification via SMS and/or Hotlink app informing you of the available Loyalty Discount. 4G/5G) + 2GB (5G) mobile internet data.
    3. The Loyalty Device Discount can only be redeemed and used in Hotlink Online Store through the Hotlink app when you subscribe to Maxis Device Contract. By using the Loyalty Device Discount under this Programme, you acknowledge and agree that you agree to be bound by the terms and conditions of Maxis Device Contract stipulated in the SSTC – Device Contract as set out in Clause 4 above.If you are a subscriber of the following Hotlink Postpaid Plan(s), regardless the date of which you are eligible to enjoy the Loyalty Bonus, the Loyalty Bonus as set out below will apply and will be automatically awarded to you based on the Hotlink Postpaid Plan(s) you subscribed to:
    4. In respect of the Loyalty Device Discount allocated to you, you acknowledge and accept that:
      1. The Loyalty Device Discount is applicable only to the specific device model as determined by Maxis from time to time. You may visit our Hotlink Online Postpaid store to find out about the list of eligible devices;
      2. The Loyalty Device Discount can only be used and redeemed once;
      3. The Loyalty Device Discount is exclusively for your personal use and cannot be resold or transferred to another person; 
      4. The Loyalty Device Discount is not encashable; and 
      5. Unused or unredeemed Loyalty Device Discount cannot be exchanged for cash or other forms of compensation.

     

    1. You are responsible and shall remain responsible for payment of all Charges associated with Hotlink Postpaid 70 and Maxis Device Contract you have signed up for.
    1. We reserve the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue or disconnect the Service(s) if your usage:
      1. shows excessive usage or placing unusual burdens on our Network;
      2. is for unlawful activities or for suspected fraudulent activities;
      3. is not in accordance with the Maxis FUP; or
      4. is for commercial/non-personal purposes.
    2. Maxis may suspend or terminate the Programme without notice to you.
    3. Maxis shall not be liable to the you or any other party for any loss or damage of whatsoever nature suffered by you or such other party as a result of participation or non-participation in the Programme or as a result of any act or omission on Maxis’ part.
    4. The terms and conditions stated herein shall be governed by the laws of Malaysia and subject to the exclusive jurisdiction of the courts of Malaysia.