Frequently Asked Questions

HOTLINK PREPAID REWARDS - FAQ

Learn about Hotlink Rewards

  • Effective 18th May 2025, Hotlink Prepaid Rewards has been improved to serve you better by giving you more value for money rewards with new features.

  • Hotlink Rewards lets you earn rewards and enjoy benefits directly through the Hotlink app. By using your Hotlink service, you can access free credits, vouchers, and exclusive internet deals while staying connected. This mobile rewards programme is one of the most popular in Malaysia, giving users value for their telco usage with weekly prizes, partner offers, and bonus data.

  • The NEW Hotlink Prepaid Rewards allows you to enjoy a lot more exclusive rewards via the Hotlink app including:

    1. All Hotlink customers can now win a prize every Sunday through Win Sunday campaign.
    2. Downloading daily rewards and deals for FREE.
    3. Purchasing Hotlink e-Vouchers from MORE of your favourite brands at a discounted price.
  • The NEW Hotlink Prepaid Rewards programme offers some of the best benefits for mobile users in Malaysia. Enjoy free credits, discounted e-vouchers from popular brands, bonus internet bundles, and exclusive app-only deals. 

    Compared to other mobile rewards programmes in Malaysia, Hotlink Rewards makes it easy to maximise savings and get the most value from your prepaid plan.

  • To start enjoying Hotlink Rewards (including prepaid rewards, postpaid rewards, free credits, and free vouchers), make sure your Hotlink app is updated to the latest version. Once updated, open the app and visit the Rewards section to explore available deals and spin chances.

  • Simply launch the Hotlink app (with the updated version) every Sunday and make sure you have an active internet pass. You have 1 spin chance every Sunday to win 1 gift. Examples of prizes are Free credit, Free internet, exclusive partner deals, and an exciting Grand Prize.

  • Each week, Hotlink runs reward campaigns that give you a chance to win free credits, free internet data, and other prizes. Simply launch the Hotlink app on campaign days, ensure you have an active internet pass, and follow the instructions to participate.

  • Hotlink Rewards features a range of exclusive internet deals, including discounted data add-ons, bonus data bundles, and partner promotions. These are regularly updated in the Rewards section of the app so you can maximise value from your connectivity.

A. Hotlink Rewards

  • Simply launch the app and make sure you’re on version 5.33 and above.

    1. An active Hotlink subscriber with an active Internet Pass during the Campaign Period;
    2. A resident in Malaysia; and
    3. At least twelve (12) years of age. Participants below the age of eighteen (18) years old must obtain written parental consent to participate, a copy of which is to be made available to Maxis upon request at any time
  • You can view your Hotlink Rewards Vouchers via Hotlink app only. Go to ‘Rewards’ tab, click on ‘My Rewards’ to view and use your available vouchers.

  • Each voucher will have its distinctive terms of use as indicated on the respective voucher page on Hotlink app. The general terms that apply for all types of Hotlink Rewards Voucher are as follows:

    1. Only one (1) Hotlink Rewards Voucher can be applied in each purchase transaction.
    2. All Hotlink Rewards Vouchers are not stackable with other vouchers and cannot be used in conjunction with other discounts, privileges, or promotional offers, unless otherwise specified by Maxis.
    3. Hotlink Rewards Vouchers earned are not transferable to any person or entity and cannot be exchanged for cash.

     

    For discount vouchers for any mobile internet pass, you are required to select and apply the voucher before checkout of any purchase of mobile internet pass.

B. Hotlink Deals

  • You can download your preferred deals on the latest version of the Hotlink app for FREE.

  • Each Hotlink deal will have its distinctive terms as indicated on the respective deal page on Hotlink app.

C. Hotlink e-Voucher

You may refer to Hotlink e-Voucher FAQ at www.hotlink.com.my/en/faq/lifestyle/hotlink-rewards/e-voucher/

Additional Information

  • Unfortunately, if you’re on any Hotlink app version below 5.33 , you won’t be able to enjoy the new Hotlink Prepaid Rewards or participate in the Win Sunday campaign.

  • At Hotlink, we strive to continuously provide you with improved experience and therefore we are making changes to Hotlink Rewards to serve you better.

    The NEW Hotlink Rewards is designed to give you more value for money rewards and new features, which include brand new devices, FREE GB, FREE credit as well as exciting vouchers.

Don’t miss out on the fun with Hotlink.

Need to get in touch with us?

Contact Hotlink Customer Service