Alert: System Upgrade Notice (16-18 June 2025).

Alert: System Upgrade Notice (16-18 June 2025).

Learn more.

Alert: Discontinuation of Cheque Payments for Consumer. Learn More.

Alert: Discontinuation of Cheque Payments. Learn More.

Frequently Asked Questions

HOTLINK PREPAID REWARDS - FAQ

Learn about Hotlink Rewards

  • The NEW Hotlink Prepaid Rewards allows you to enjoy a lot more exclusive rewards via the Hotlink app including:

    1. All Hotlink customers can now win a prize every Sunday through Menang Sunday campaign.
    2. Downloading daily rewards and deals for FREE.
    3. Purchasing Hotlink e-Vouchers from MORE of your favourite brands at a discounted price.
  • Simply update your Hotlink app to version 5.33 via Google Play Store or Apple App Store to start enjoying your new rewards

  • Simply launch the Hotlink app (with the updated version) every Sunday and make sure you have an active internet pass. You have 1 spin chance every Sunday to win 1 gift. Examples of prizes are Free credit, Free internet, exclusive partner deals, and an exciting Grand Prize.

HOTLINK PREPAID REWARDS

  • Effective 18th May 2025, Hotlink Prepaid Rewards has been improved to serve you better by giving you more value for money rewards with new features.

  • The new Hotlink Prepaid Rewards allows you to enjoy various types of rewards via the Hotlink app which includes: -

    1. All customers can now win a prize every Sunday.
    2. Downloading deals for free.
    3. Purchasing Hotlink e-Vouchers of external merchants at discounted price.
  • Simply update your Hotlink app to version 5.33 and above via Google Play Store or Apple App Store to start enjoying your new rewards.

A. Hotlink Rewards

  • Simply launch the app and make sure you’re on version 5.33 and above.

    1. An active Hotlink subscriber with an active Internet Pass during the Campaign Period;
    2. A resident in Malaysia; and
    3. At least twelve (12) years of age. Participants below the age of eighteen (18) years old must obtain written parental consent to participate, a copy of which is to be made available to Maxis upon request at any time
  • You can view your Hotlink Rewards Vouchers via Hotlink app only. Go to ‘Rewards’ tab, click on ‘My Rewards’ to view and use your available vouchers.

  • Each voucher will have its distinctive terms of use as indicated on the respective voucher page on Hotlink app. The general terms that apply for all types of Hotlink Rewards Voucher are as follows:

    1. Only one (1) Hotlink Rewards Voucher can be applied in each purchase transaction.
    2. All Hotlink Rewards Vouchers are not stackable with other vouchers and cannot be used in conjunction with other discounts, privileges, or promotional offers, unless otherwise specified by Maxis.
    3. Hotlink Rewards Vouchers earned are not transferable to any person or entity and cannot be exchanged for cash.

     

    For discount vouchers for any mobile internet pass, you are required to select and apply the voucher before checkout of any purchase of mobile internet pass.

B. Hotlink Deals

  • You can download your preferred deals on the latest version of the Hotlink app for FREE.

  • Each Hotlink deal will have its distinctive terms as indicated on the respective deal page on Hotlink app.

C. Hotlink e-Voucher

You may refer to Hotlink e-Voucher FAQ at www.hotlink.com.my/en/faq/lifestyle/hotlink-rewards/e-voucher/

Additional Information

  • Unfortunately, if you’re on any Hotlink app version below 5.33 , you won’t be able to enjoy the new Hotlink Prepaid Rewards or participate in the Menang Sunday campaign.

  • At Hotlink, we strive to continuously provide you with improved experience and therefore we are making changes to Hotlink Rewards to serve you better.

    The NEW Hotlink Rewards is designed to give you more value for money rewards and new features, which include brand new devices, FREE GB, FREE credit as well as exciting vouchers.

Don’t miss out on the fun with Hotlink.

Need to get in touch with us?

Contact Hotlink Customer Service